Recently tried to use a groupon for a 2 night stay for 6 people. Upon arriving and after paying, I was informed that everyone must be at least 21 to even stay at the hotel. I was told to contact groupon (who has excellent customer service and was exceptionally polite and professional; and gave me a full refund plus a $50 credit) to straighten out the mess. While I was on the phone in the lobby, about four or five hotel associates went behind a wall and began to speak extremely rudely about groupon and myself. From then on any time an associate came out to speak to me, it was with an attitude and with a very unwelcoming facial expression. I had asked if they knew of any hotels nearby that we would be able to stay at and they provided me with a list of hotels that charged nearly $500 per night for one room which is not nearly comparable to their prices. In addition, the parking deck was very difficult to navigate due to its incredibly small size and the hotel seemed to be in dis-repair, at least from the outside. The flashy pictures of the hotel that are presented on their website do not accurately depict the hotel at all. It is obvious the property is older and it needs some upgrades. I also noticed several rooms (which are rather small, I looked in a window) have a wonderful view of the parking deck, not the beach. Even though I did not stay the night, their customer service was the worst I have had anywhere, and I travel a lot! I would not recommend this hotel just because of the lack of professionalism that the staff puts on display.
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- Also Known As:
- Blue Hotel Myrtle Beach
- Tropical Winds Myrtle Beach Sc