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“GM Responses???”

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North Charleston Inn
Ranked #45 of 58 Hotels in North Charleston
West Chester, Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“GM Responses???”
Reviewed 27 March 2014

I am planning a trip to Charleston in April...... this was the only Hotel available... area was recommended to us........ a little concerned !! The reviews from the past 3 weeks have not been very encouraging.... AT ALL!!! What is up with the property??? Also, noticed that the GM of the hotel was quick to respond previously, but nothing in the last 3 weeks.........is that an indication of something ? Do they only respond to favorable reviews....... have they addressed the bug issue? I understand that the "palmetto bugs" are part of the landscape in the south, however... steps need to be taken to ensure they stay outside... not inside! Can you say exterminator??
Thanks
Judy M.

Stayed March 2014, travelled with friends
Helpful?
3 Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NCIGM, General Manager at North Charleston Inn, responded to this review, 7 April 2014
Thank-you for taking the time to write your review of our hotel. Our professional pest control company has addressed the pest issues that you had mentioned. We have had a few complaints with regards to pests in the last month or so. Our pest control company has treated all 80 of our rooms and we have not had any other sightings after the treatments were applied. We have also treated the landscaping on property to help reduce the number of Palmetto bugs. You are correct in stating they are a part of the landscape in South Carolina, however, we are taking all the preventative measures we can to help minimize their presence on the property. If you wish to learn more about how we are accomplishing this, or have any other questions, please feel free call the hotel and ask to speak with the GM. I would be more than happy to address any concerns you may have. I look forward to hearing form you and hosting you in a future visit to the area!
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362 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
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  • French first
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English first
Asheville
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 March 2014

staff was very nice, but very disappointed in the room. older rooms. The roaches put the icing on the cake. I stay in the area every week in older motels and this was my first experience with roaches and grasshoppers in the room. You get what you pay for!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Edgar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NCIGM, General Manager at North Charleston Inn, responded to this review, 7 April 2014
Thank-you for taking the time to write your review of our hotel. I am sorry to learn that you had some pest issues/ grasshopper issues. We alerted our professional pest control company to the issues you described. All the rooms have been treated and we have not had any other sightings. We hope you will give us another chance next time you visit the area.
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Hobe Sound, Florida
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 March 2014 via mobile

If you are looking for the perfect place to stay while driving through, this place is perfect. We got a hotel discount paper from welcome center with all the area hotels in it. There was a coupon for it which made it the best financial option. They were very nice people, the room was clean, and the breakfast excellent.

Stayed March 2014
Helpful?
Thank gregory1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NCIGM, General Manager at North Charleston Inn, responded to this review, 7 April 2014
Thank-you for taking the time to write your review of our hotel. I am pleased to hear that you enjoyed your stay with us. We do offer very competitive rates, clean rooms and great guest service. We hope we can host you again in the near future!
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Greensboro
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 March 2014

It's a motel trying to better itself. however, right now it is struggling. I reserved 9 rooms for our group and only 2 of the 9 were do-able. There were roaches and bugs, there was mold in many of the rooms, and majority of the group refused to shower or lay down in the beds. We left. However the manager on duty was very friendly about the situation and more than willing to work with us. It's too bad.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Maurtisha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NCIGM, General Manager at North Charleston Inn, responded to this review, 7 April 2014
Thank-you for taking the time to write your review of our hotel. We are sorry that you encountered some pest issues during your groups stay. We immediately called our pest control company to rectify the situation. The process took about a week to treat all of the rooms and we did have other guests state they saw the pests too. We have taken care of the problem and we hope to win your confidence back with us during your next trip to Charleston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
7 reviews
Reviewed 12 March 2014

Slow check in. Average cleanliness. Average surroundings. Decent experience for the money. Could certainly be improved, but main issue was the other guests and feeling safe. Out of hotel control. I would consider staying again.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Tyler J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NCIGM, General Manager at North Charleston Inn, responded to this review, 7 April 2014
Thank-you for taking the time to write your review of our hotel. I am sorry to hear that your check in process was slower than you expected. I have shared your comments with the appropriate team members here so that we can improve this portion of our operation. We are glad to hear that you will be back to stay with us again during your next trip to the area. I look forward to you experiencing a much faster check in!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Summerville
1 review
Reviewed 11 March 2014

Was a good stay but very unhappy about the roach bugs in the bathroom! I had small children with me and it was very hard to put them in the bathtub!!
Would not recommend. Sorry to have to report this but you asked!











  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NCIGM, General Manager at North Charleston Inn, responded to this review, 7 April 2014
Thank-you for taking the time to write your review of our hotel. We apologize for the pest sightings you experienced. We have had all of our rooms professionally treated by our pest control company. We are pleased to hear that you enjoyed your stay other than the pest issue in your bathtub. We take your feedback very seriously and we hope to have a chance to win your confidence back with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Landrum
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 March 2014

we only stayed one night because of the bug problem I was very disappointed because this is where we always stay every year that we visit Charleston.the young lady that checked us in was very helpful and there was also a young man that was very helpful I think that you have a very friendly staff.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NCIGM, General Manager at North Charleston Inn, responded to this review, 7 April 2014
Thank-you for taking the time to review our hotel. We are glad that you enjoyed the pleasant staff. We have alerted our professional pest control company with regards to the pests you saw. We hope we can win your confidence back with us and stay with us during your next trip to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about North Charleston Inn

Property: North Charleston Inn
Address: 2934 W Montague Ave, Interstate Highway 26 and West Montague Ave., North Charleston, SC 29418-5931
Region: United States > South Carolina > Coastal South Carolina > North Charleston
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #45 of 58 Hotels in North Charleston
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — North Charleston Inn 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The North Charleston Inn is ideally located at I-26 and I-526 and central to Charleston's treasures. A block from the Convention Center, Performing Arts Center and Tanger Outlet. Start your day with our complimentary continental breakfast or sit and daydream around our outdoor pool and sundeck. As a pet friendly hotel, we welcome man's best friend as well as their feline counterparts. Each of our non- smoking rooms feature free high speed internet access, mini fridge, microwave, hairdryer, iron and ironing board . ... more   less 
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Also Known As:
North Charleston Hotel North Charleston

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