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Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention
Ranked #13 of 59 Hotels in North Charleston
Certificate of Excellence
Reviewed 18 March 2014

hotel needs a remodel. it is clean but old. Carpeting is dingy, cabinets and furniture reflect 1990's. Breakfast was wonderful, staff was great. Location was wonderful but it is not as nice at the Residence Inn down the street.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank kathyo0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this reviewResponded 16 August 2016

Thank you for staying with us and for sharing your feedback regarding your stay. It is always disappointing to hear that a guest did not enjoy every aspect of their visit.

We truly appreciate your business and hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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924 - 930 of 1,281 reviews

Reviewed 16 March 2014

Close to the airport, this hotel features a skybridge on the second story that goes over to the convention center & performing arts center.Pro's: -Airport shuttle, -good room rate, -small but cozy room, -pretty good breakfast (pass on the synthetic juices and worst cup of coffee I've had in months) makes this a very convenient hotel for events at the Performing Arts Center.
-Lobby bar stayed open late after the event on the weekend which is fun for revelers but might tarnish your evening as the noise drifts up and is heard in the rooms.

Cons: no complimentary internet (not even for brand members)
-not being able to get my honors points when booked by a company
-skeleton staff at night makes late check-in take forever.

I would come back if I needed to be at this location, otherwise I'll head back into historic Charleston next time.

  • Stayed: March 2014, travelled on business
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Thank YaleDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this reviewResponded 16 August 2016

Thank you for staying with us and for sharing your feedback regarding your stay. It is always disappointing to hear that a guest did not enjoy every aspect of their visit.

We truly appreciate your business and hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014

The whole family was at Embassy Suites for the week following Christmas for the NBL/SKIL world Karate tournament. The hotel was very well maintained and the staff was very nice, especially the folks that worked the breakfast buffet. They were always helpful and kind. The hotel hosted happy hours every night and was a family event, a lot of good fun each evening. This hotel is centrally located to a lot of places to eat and shop. The conference Center was very nice also, you didn't even have to leave the hotel which was very nice when it rained.

Room Tip: From what I saw all the rooms are very nice. I don't think you will go wrong.
See more room tips
  • Stayed: December 2013, travelled with family
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Thank MEC314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbNChas, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this reviewResponded 21 March 2014

We are glad you enjoyed your visit during the Karate tournament - that was a fun week. Thanks for your comments! We hope you will visit us again if your travels bring you Charleston way.
Best regards, Peter Steketee - Gen Mgr

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Reviewed 14 March 2014

Clean, friendly, great business center, family oriented, and the best omelets (including white with welted spinach) made at your request. Wonderful amenities and courteous staff. Great parking space and easily accessible to the Convention Center.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
1  Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbNChas, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this reviewResponded 15 March 2014

Dear Mary M!
Thanks for your very kind comments! The team appreciates your accolades and we are always delighted when people love our tasty made to order omelets. Hope you will return soon.

Travel safe, Peter Steketee - Gen Mgr.

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Reviewed 13 March 2014

It was an excellent stay at The Embassy Suites in North Charleston. The room was very clean, the staff was very customer focused and the cost of dining was very reasonable. We were very happy to have a full buffet at breakfast included with the cost of our room. It was great!

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
1  Thank Lauren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this reviewResponded 16 August 2016

Thank you for sharing your experience at the Embassy Suites North Charleston. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying with us and we hope you choose to stay with us again whenever your travel needs bring you back to North Charleston.

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Reviewed 11 March 2014

The Embassy Suites is nice for business, but on the other hand, there were many complications. The hotel itself is nice, but in my opinion it needs to be renovated. The staff should also be examined. There are many rude housemaids, and a guy at the front desk is also cruel. The hotel staff messed up the rooms so over 500+ people were stuck in a room with no air condition. it was horrible. the rooms were nice. but the complications was terrible.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Mikal H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this reviewResponded 16 August 2016

Thank you for staying with us and for sharing your feedback regarding your stay. It is always disappointing to hear that a guest did not enjoy every aspect of their visit.

We truly appreciate your business and hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2014

This hotel was horrible from the time we walked in. We had to wait over 3 hours AFTER checkin time to get in our room. We had two rooms and the first was hot so had to call maintenence twice before they moved us. Hotel gave us gift card for trouble of late check in and bartender was so rude and after waiting 25 min we just left. Manager on duty was extremly rude and unprofessional, bartender at managers reception was rude. Only had a few employees that were actually nice.

  • Stayed: March 2014
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Thank echapman1016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbNChas, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this reviewResponded 12 March 2014

Dear echapman1016,

We are so very sorry we did not meet or exceed your expectations during your visit with us - please accept our apology. We've reviewed your comments with the team and all are disappointed to hear your feedback. Thanks for taking the time to share.

Safe Travels, Peter Steketee - GM

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Additional Information about Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention

Address: 5055 International Blvd, North Charleston, SC 29418-5963
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > North Charleston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in North Charleston
#20 Family Hotel in North Charleston
#21 Romantic Hotel in North Charleston
Price Range: £106 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention 3.5*
Number of rooms: 255
Official Description (provided by the hotel):
Enjoy a convenient location at Embassy Suites by Hilton Charleston Airport Hotel & Convention Center. Take the complimentary shuttle to Charleston International Airport just two miles away and walk to over 30 restaurants in the local neighborhood. Our Charleston, SC hotel is adjacent to the Charleston Area Convention Center and the Performing Arts Center and the Coliseum, ideal for attending an event at these venues. Just 10 minutes from Downtown Charleston, recently ranked the No. 1 City in the World by Travel + Leisure ... more   less 
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Also Known As:
Embassy Suites Airport/ Hotel North Charleston
Embassy Suites North Charleston
North Charleston Embassy Suites

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