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“Nice Hotel, not far from center of town”

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Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention
Ranked #14 of 58 Hotels in North Charleston
Certificate of Excellence
Malvern, PA
Level 4 Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Nice Hotel, not far from center of town”
Reviewed 9 April 2014

Great room....clean and spacious. Very good breakfast each morning. Front desk staff very friendly and helpful with directions. My only problem was parking. There was a concert one evening at the adjacent conference hall and numerous concert patrons illegally parked in the hotel lot. I finally found a parking space after 10 minutes because someone left the lot.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank ToscanaRich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review, 1 June 2017
Thank you for the feedback. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (140)
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English first
Atlanta, Georgia
Level 5 Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 6 April 2014

Because of its convenient location (near family, the interstate, and a short drive to the historic district,) we've probably stayed at this hotel more than any other when visiting Charleston. This past March, my husband and I visited again, and while it's still got more going for it than many of the hotels in North Charleston, it's time Old Reliable got a decor upgrade.

The atrium lobby is a big draw for us, and the public spaces are well-kept. But they're beginning to look dated--there's lots of foot traffic from large meetings and conventions and tourists--and in need of a floor-to-ceiling redo. Thankfully, the indoor pool, hot tub and workout center is in great shape. The best option in the complimentary buffet breakfast is the made-to-order omelette line. If the right folks are flipping eggs, the line moves swiftly and they don't blink when you have a complicated order. The evening happy hour is still great--the bartender is a friendly guy who's waited on us many times through the years. These are the elements that make Embassy Suites our first choice when traveling. The suites are the areas in greatest need of updating. The carpets, furniture and walls need brighter, lighter colors and fresher fabrics; however, the comforter and bedsheets are clean and seem to be fairly new. The beds are comfy; the pillows need updating. Luckily, we had no housekeeping issues and our room was kept spotlessly clean and fresh.

We've brought the family here many times, and have many happy memories at this hotel. We're quite fond of it, which is why we'd like to see it get a sprucing-up. It'll always be our first choice for Charleston.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dixiechickola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review, 1 June 2017
Thank you for the feedback. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryland
Level 6 Contributor
95 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 5 April 2014

This hotel is at the convention center and hence, alot of convention guests. All rooms are two room suites with the "living room" with pull-out sleeper sofa, small dining table, TV, mini-fridge, microwave, coffee maker (single serve style) in the front of the suite facing a huge atrium. The bedroom is on the outside of the building with a window facing the parking lot. Beds were very nice, in my opinion, and the place was well-kept - furniture looks new, carpet clean, no stains on sofa, bathroom was spotless - no mold in the corners. Styling of the room isn't as "modern" as alot of places right now - but the place still looked in tip-top shape. If you intend to use the sleeper sofa - it better be by someone who can sleep through anything - that room is NOISY with all the noise from the atrium and we were on the 8th floor. Luckily - a nice solid door to the bedroom shuts the noise out there. Has one of those annoying HVAC that is either on or off, no auto function and no exact temperature setting - but it did run relatively quietly.

Breakfast is included and the buffet was identical each day - but good choices with bacon, sausage, french toast, scrambled eggs, yogurt, fruit, cereals, bread choices. The nice thing they have is an omelet station. Their omelet makers are efficient - they have a system and can move through getting omelets done. Some days there was a line - but considering what they were doing, it moved along. One busy morning when all the convention goers were there at once - you may have to venture to the restaurant area or lounge area for seating. The staff walking around to clean tables and wipe them down for the next guest were pleasant and efficient.

Has a small exercise room and indoor pool - typical basic hotel - nothing special - but adequate. Location wise - it's close to the outlet mall, airport, and access to the main roads to get around town was easy. I'd actually recommend it as a base of location for seeing the greater Charleston area versus staying downtown because you you can get around easily from here - the area is not that big. But - yes - that assumes you have a car! You can walk to the strip mall across the street with some restaurants if you are without a car. The outlet mall is a bit further - maybe a bit less than a mile between the hotel front door and a store entrance at the mall?

While they have a concierge stand - I never saw anyone at it and the gift shop clerk was always on her phone - so don't look for suggestions from them as for what to see and do. The front desk staff, if free, know the basics. There is a visitor's center close by and the lady that helped me there was very nice. But - in general - the hotel staff was nice. One day our room seemed to have "barely" been refreshed (was there five nights) - only got a couple clean towels and beds poorly made - but the other days it seems like the complete job had been done.

They had free drinks and light snacks each day - which I thought was nice - chips and salsa or hummus, cheese and crackers. As long as you understand what this is - a SNACK not a meal - it's a pretty awesome perk.

Anyway - as long as you don't need someone to sleep on the sofa bed in the noisy room right off the atrium - I'd highly recommend the place.

Room Tip: If you are going to turn off the HVAC - ask to be AWAY from the elevators - otherwise you can hear t...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank novicetravellgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review, 1 June 2017
Thank you for the feedback. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 April 2014

Great hotel! Easy to find and great check in process. Friendly staff, great breakfast, evening reception, elevators were prompt and conference facilities easily accessed. If I ever come back to the area I would stay here again.

  • Stayed March 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review, 16 August 2016
Thank you for sharing your experience at the Embassy Suites North Charleston. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying with us and we hope you choose to stay with us again whenever your travel needs bring you back to North Charleston.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sugar Hill, GA
2 reviews
Reviewed 31 March 2014

Breakfast was great. The staff was friendly. The room was not cleaned one day and cleaned very late on another only after we called. Not up to par for Embassy Suites. However, they did seem to care and respond when we communicated the problem.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Thomas_HSugarHill_GA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review, 16 August 2016
Thank you for staying with us and for sharing your feedback regarding your stay. It is always disappointing to hear that a guest did not enjoy every aspect of their visit.

We truly appreciate your business and hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Wayne, Indiana
Level 6 Contributor
148 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 30 March 2014

I came for a conference. The property is well used and so I wasn't expecting a new room. It was nice looking and the public areas were well maintained. The most outstanding feature was the comfy bed. I slept very well, which is my top priority next to a clean room. In this, they did well. I also have to compliment the breakfast service. I have to say it's the best "free" breakfast I've had in a hotel. Well done! I used the fitness center and was pleased to find that the machines have tvs and they offer free individually wrapped headphones to use. They had a stretching machine which I SO needed after sitting most of the days. Again, it felt pretty clean and well maintained. I used the pool and hot tub. Neither were big, but were adequate and what I expected.

Now, the bad. Our room had an odd smell. Perhaps it's because we were in the South and most of the year has higher humidity. Our friends' room had a terrible smell - almost like the room was sprayed with sweet smelling chemicals to cover up something else. I don't know if they asked to be moved or asked for an ionizer.

Our maid service was at the top of the worst I've ever experienced for a longer stay. On our first day, we had everything we needed - plenty of coffee, towels and even half and half. There were two of us with long hair and went to the desk for more conditioner which they gave us. I left a note the second day that we needed extra of a few things. While we received those things, our bed wasn't made properly. The covers were tossed up like a child might make a bed. A hotel magazine was left on the floor. Crumbs were still on the counter with the coffee maker and the table and we didn't get restocked with coffee supplies. I realized that our room wasn't cleaned, but only bed sort of made and new towels. Our friends didn't even get new towels. The third day, we didn't get any washcloths, no toiletries and no coffee supplies. And again our beds were not made nor counters cleaned. I mentioned this to the front desk as we again had to go down and request more supplies. This is a conference center hotel. They must be used to having high occupancy. I don't know what the problem was. I've never experienced this before.

Room Tip: We had a corner suite. It was large and a good size for a family.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pinkiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review, 16 August 2016
Thank you for staying with us and for sharing your feedback regarding your stay. It is always disappointing to hear that a guest did not enjoy every aspect of their visit.

We truly appreciate your business and hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warren, Ohio
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 March 2014

I want to compliment this hotel! Wow.. what a great stay and what a beautiful place. I loved riding the elevator with such a stunning view of the atrium. There were charming spots to sit in around the lobby with lush plants and the calming sound of fountains. I made my calls to home from those areas. The staff was quick to meet every need- since we were there almost a week, there were a couple small issues, but they handled them right away.

Loved the breakfast buffet, and we also had a delicious meal at the restaurant. Their pomme frittes were incredible and our server, Nicole, was so friendly- Thank you for a memorable experience, Embassy. The conference I attended was easily accessed by the skyway, and that facility was beautiful too.

Thank you!!!

Room Tip: Make sure you room has a view of the atrium- some of them are around a corner.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tia1435
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Manager at Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention, responded to this review, 16 August 2016
Thank you for sharing your experience at the Embassy Suites North Charleston. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying with us and we hope you choose to stay with us again whenever your travel needs bring you back to North Charleston.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention

Property: Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention
Address: 5055 International Blvd, North Charleston, SC 29418-5963
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > North Charleston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in North Charleston
#20 Family Hotel in North Charleston
#21 Romantic Hotel in North Charleston
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton North Charleston - Airport/Hotel & Convention 3.5*
Number of rooms: 255
Official Description (provided by the hotel):
Enjoy a convenient location at Embassy Suites by Hilton Charleston Airport Hotel & Convention Center. Take the complimentary shuttle to Charleston International Airport just two miles away and walk to over 30 restaurants in the local neighborhood. Our Charleston, SC hotel is adjacent to the Charleston Area Convention Center and the Performing Arts Center and the Coliseum, ideal for attending an event at these venues. Just 10 minutes from Downtown Charleston, recently ranked the No. 1 City in the World by Travel + Leisure ... more   less 
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Also Known As:
Embassy Suites Airport/ Hotel North Charleston
Embassy Suites North Charleston
North Charleston Embassy Suites

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