My husband and I spent our Labor Day weeked at this hotel. We have stayed at the Riverview location before, and had a great experience there, so we were curious and interested to see if this location lived up to the same standards as thier Riverview location.
When we arrived and checked in, the staff was very curteous and helpful. Our room was clean, and actually smelled clean. We noted there were several clean and wrapped glass cups, (not plastic) in the room-2 at the bathroom sink and 2 at the sink by the mini fridge. We also noted the shampoo and conditioner was Paul Mitchell, which I greatly appreciated! The room temperature controls worked very well, and we had no issue with that. The wifi seemed to work great until the last night of our stay, and I was booted off twice, then suffered severe lagging issues. I attempted to call the front dest once, but I didn't get an answer. I assumed it was because other guests were calling regarding the issue as well, but noted within 2 hours the wifi seemed to go back to normal and worked well. The beds were not as comfortable as I have had before, however, they were not bad or rock hard, so I was able to sleep well. The hotel is located is a more secluded area from Ashley Phosphate and the interstate, and was surprisingly peaceful and quiet. Not sure why previous guests talked about chickens crowing at dawn because we did not hear anything like that the whole time we were there.
As for the staff-I feel they genuinely strive to give great customer service. The following morning after our check in, I stopped at the desk and asked if housekeeping could leave a little extra conditioner since my hair tends to soak it up after playing in the ocean and being out on the beach all day. Well, they exceeded my request-they wanted to be sure I had plenty, so they left more than enough bottles of both shampoo and conditioner. Granted, this may seem pety to some, but the ladies out there who are particular about their hair will understand. I feel this is a reflection of how this staff values their guests.
The breakfast was great-it wasn't as grand as the Riverview location, but it was a good breakfast. We had waffles, oatmeal, eggs, sausage patties, muffins, toast, English muffins, cheese, cereal, 2 different types of yogurt, (Oikos Greek and Light n Fit), some fresh fruit, juice, milk, coffee and tea. My only questionable thing would be regarding the "weekday" breakfast. We checked out on Monday, but there was no waffle maker set up, which I thought was a little odd. However, I appreciated the fresh fruit selection that was offered.
Over all, this was a great stay, and we will gladly stay here again on one of our many future trips to Charleston and Folly Beach.
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- Also Known As:
- Springhill Suites Charleston North Hotel North Charleston