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“Awesome customer service!!!”

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Home2 Suites Charleston Airport / Convention Center
Ranked #13 of 58 Hotels in North Charleston
Certificate of Excellence
columbia, United States
1 review
“Awesome customer service!!!”
5 of 5 bubbles Reviewed 2 July 2014

Easily had early check in for us. Very clean rooms. Pleasant and helpful desk staff. Cleaning crew outstanding. Shuttle driver very helpful. No complaints. Salt water pool great for the kids. Laundry facilities affordable. No restaurants within walking distance was the only shortfall. Free parking was great, along with shuttle services.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Jane Marie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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769 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Odessa, United States
1 review
5 of 5 bubbles Reviewed 29 June 2014

Hotel was somewhat busy when we checked in. Had to wait about 20 min for a luggage cart before staff offered to help. Checkin was quick. Room was huge and very modern with everything needed for a comfortable stay. Bathroom was a little small in comparision to the room size. Breakfast is good but the area where it is served is very congested and awkward for people to serve themselves. Their shuttle service runs complimentary in a 5 mile area. This was very helpful and they were quick and professional on their runs. We went to Tanger Outlet, Visitors Center, and lots of great dining. You can catch a bus at the Visitors Center and for 6 dollars round trip, it will take you to the Historical Downtown. Once you get there, the trolley is free around downtown. Overall, fantastic hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Vicki N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Florida
Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 26 June 2014 via mobile

I recently stayed here for business for a short time but wish I could have stayed longer. The staff was very courteous and exceptional in Custer service going above and beyond. The hotel design is very contemporary and wonderfully designed, most importantly functional to get work done. Yet also comfortable and clean. Definitely recommend and proximity of hotel to airport and restaurants cannot be beat!

Stayed June 2014, travelled on business
Helpful?
1 Thank coronashines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irmo, SC
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 25 June 2014 via mobile

While on a a business trip I had the pleasure of staying here. The facility is very clean. The front desk staff was very accommodating and helpful. It is very close to the convention center and the Tangler outlets. The breakfast was also good. I was very impressed with the size of the room. It was very spacious. The kitchenette came with eating utensils. would stay here again.

Stayed June 2014, travelled on business
Helpful?
1 Thank Justgraymom2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Astoria, New York
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

We stayed here for 2 nights in June and were very happy with our stay.
The hotel is very modern.
The suites are large, have a complete kitchen and a large modern bathroom. The room is very clean. It has a sitting area that can be divided by a curtain in case you want to watch a movie while someone is sleeping.
We didn't eat breakfast so I can't review that but the breakfast area is very nice and modern.
The pool area was nice but we didn't get a chance to use it during our stay.
The staff was polite and friendly and helpful.
The hotel is really close to downtown historic Charleston.
We would stay here again when visiting Charleston. Great experience.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mima4nyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winston Salem, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 June 2014

We were impressed as we entered the lobby and very pleased with our suite. The kitchen was utilized greatly as it was stocked with the comforts of home (i.e., glasses, plates, etc.), medium size refrigerator/freezer, dishwasher, and microwave. Our bed was very comfortable, initially, I was concerned with the two regular size pillows but I found two additional pillows in the drawer. I also found two pillows cases, we were all set and we slept well. The curtain, came in handy at bedtime, which blocked off the view of the large mirror and any light. The room was modern and somewhat sleek and we loved it. There is a washer and dryer on site, which I wish that I had used opposed to taking the sand from the beach to our home. The fitness area is very nice. The breakfast was inviting the first morning. However, the second morning we were not drawn down there, the frozen breakfast items are not that appealing to us but I guess there were additional items had we been hungry. The staff was very friendly and helpful; they gave directions and suggestions that were useful. We traveled with a small child and he liked his time there, as a matter of fact when we discussed shopping, he said, no lets go back to "dad's building;" he referred to Home 2 as his dad's building. Now that we have returned home, he would like to go back to dad's building. Housekeeping and front desk staff was commendable. Overall, we had a great experience, it was our first time staying at a Home 2 Suites but we will stay there again and we will recommend it to others.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CJTCLEWIS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 June 2014 via mobile

Wonderful accommodations close to the convention center and shopping. Would stay here again. Good internet reception and complimentary breakfast. Also had a curtain to divide room. Nice roomy bathroom too! Excellent staff nice pool.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Freshie79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Home2 Suites Charleston Airport / Convention Center

Property: Home2 Suites Charleston Airport / Convention Center
Address: 3401 W Montague Ave, North Charleston, SC 29418-5938
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > North Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 58 Hotels in North Charleston
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Home2 Suites Charleston Airport / Convention Center 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Home2 Suites by Hilton Charleston Airport/Convention Center, SC is conveniently located minutes from the Charleston International Airport, Boeing, Joint Base Charleston, Tanger Outlet Shopping Center, and the Charleston Area Convention Center. As North Charleston's newest extended stay hotel, we are designed with the long term traveler in mind. ... more   less 
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