In the past, service and rooms were at a high level while staying at this site. This time it was at a very low level. For the two nights that we stayed we had to ask for soap each time. The second night we stayed, there was only one wash cloth. After spending two full days and nights as a volunteer at the Family Circle Cup, it was not pleasant to come to a room with no soap for two nights. Both instances were mentioned to the receptionist at the hotel desk. We did receive more wash cloths. As a priority club member, I expected better service, but being a member should not affect good service. Could it be because there was a different staff from our previous stays? Unfortunately, location, sleep quality, and the room rated average or above.
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