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“excellent hotel”

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Hilton Garden Inn Charleston Airport
Ranked #8 of 58 Hotels in North Charleston
Certificate of Excellence
GreenLeadersBronze level
arroyo grande, california
1 review
“excellent hotel”
Reviewed 19 September 2013

Very clean and dinner was surprisingly delicious with excellent service. The location was very convenient by the airport and the shuttle was nice and prompt. Also internet and breakfast were both free which were nice bonuses.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank brbaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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863 reviews from our community

Traveller rating
    538
    215
    63
    26
    21
See reviews for
197
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372
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
Reviewed 19 September 2013

The staff was very curteous and helpful. The room was also nice. It is located very close to the airport which was convenient for me. My only complaint is that for $170 (this includes tax, room rate was $149 per night on a Tuesday night)for two double beds, breakfast should be included. Breakfast was an additional $14-15 per person.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WillChristian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
1 review
Reviewed 17 September 2013

Yes this hotel was the best place i've stayed in a long time and I can't believe it is 2 miles from and airport and I didn't hear one airplane at night. Wonderful place would love to stay there again. And just so you don't think I ever stay in a hotel I am writing this review from a hotel now and I am in a hotel at least once a month.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kathleen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIMGT, Guest Relations Manager at Hilton Garden Inn Charleston Airport, responded to this review, 19 September 2013
Dear Kathleen D,

Thank you for your positive review of our hotel. We know how important it is to our guests to stay at hotel with a convenient location to everything in the area and we are so glad that you were able to enjoy our location to the fullest. At the Hilton Garden Inn Charleston Airport we strive to go above and beyond to make sure that each guest has an outstanding experience when they stay with us. Thank you again for taking the time to let us know how your stay went and we look forward to having you stay with us in the future.

Warmly,

Joy Hazard, Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 16 September 2013

I’m already a big fan of the Hilton and very much enjoyed my 4 night stay. The beds were extremely comfortable, the breakfast was delicious, the workout room was clean and offered nice equipment, and the proximity to restaurants , the airport and the Outlets was convenient. The staff were wonderful and made my stay even better, except the room attendant didn't restock toilet paper after telling me in the hallway she wants to clean my room because she really need the hours (kind of odd).

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank CCfromCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIMGT, Guest Relations Manager at Hilton Garden Inn Charleston Airport, responded to this review, 19 September 2013
Dear CCfromCO,

We are so thrilled that you found the Hilton Garden Inn Charleston Airport an awesome place to stay! Thank you so much for your review and I will be sure to share it with our team. I am so sorry to hear about the toilet paper not being restocked as well as the behavior of the Room Attendant that helped you. Please know that we do not train our employees to act in that manner and feel rest assured that I have already addressed the issue. I really appreciate you taking the time to review the great experience you had as well as the odd behavior you encountered. We appreciate all feedback and strive for excellence in all guest experiences! We hope to see you back in Charleston to show you a truly perfect stay!

Warmly,

Joy Hazard, Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville, South Carolina, United States
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 September 2013

My stay at the North Charleston Hilton was ruined because it was too cold everywhere. When we entered our room, the thermostat was set at 63. The pool area was freezing, the "hot" tub lukewarm. Had to wear a jacket in the restaurant. Also, there were no black teabags,except decaf. Unbelievable. The toilet ran, and the hand-held shower was loose and un-adjustable. Staff was very nice, food was good, handicap shower good.

Room Tip: Handicap room had a wheel-in shower with hand-held and a pull-down seat.
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIMGT, Guest Relations Manager at Hilton Garden Inn Charleston Airport, responded to this review, 19 September 2013
Dear Karen K,

Thank you for reviewing our hotel, we are glad for your feedback. As the Guest Services Manager for the Hilton Garden Inn Charleston Airport, nothing makes me happier than hearing that you were happy with the staff, food and accessible showers! I'm sorry to hear that the temperature of the Hotel wasn’t as warm as it should be. This is valuable feedback as we work with staff to improve our services. We've asked our maintenance team to fix the AC unit and our staff will be more conscientious of room temperature. I have also reached out to the appropriate departments regarding the pool area and hot tub as well as the tea bag selection and bathroom issues you experienced. We hope you'll come back and see us again soon so that we can show you the excellence in Guest Service that we strive for.

Warmly,

Joy Hazard, Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montogmery, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed 16 September 2013

This hotel handled our large group of women with ease. They even created a healthy snack for this christian group. The hotel stafff was very accomodating. They made sure the smallest issue was resolved to user satisfication. I did not want to leave and I look forward to returning to this hotel again.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Deborah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleston, South Carolina
Level Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 16 September 2013

This property is conveniently located off of 26 and 526 and is steps away from the convention and performening arts center. It is a well cared for property that is clean and maintained. The outside seating area is most relaxing. Staff is very helpful and friendly. Bonus- suttle to nearby restaurants! Would definately stay there again.

Green Features: Standard Hilton policies, however, they seem to have more signs around the room that most properties.
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank charlestoncat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Charleston Airport

Property: Hilton Garden Inn Charleston Airport
Address: 5265 International Blvd, North Charleston, SC 29418-6920
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > North Charleston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in North Charleston
#4 Green Hotel in North Charleston
#9 Family Hotel in North Charleston
#14 Romantic Hotel in North Charleston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Charleston Airport 3*
Number of rooms: 168
Reservation Options:
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Also Known As:
Hilton Garden Inn Charleston Airport Hotel North Charleston
Hilton Garden Inn North Charleston
Hilton North Charleston
North Charleston Hilton

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