I booked two rooms at the Best Western Airport Inn & Suites through Bookings.com. Bookings.com correctly sent them a confirming fax for TWO rooms. When I arrived to check in around 8 p.m., the hotel desk staff said I only booked one room. I said no, I booked two! First they said it was my error, that they only showed one room. When I showed them my email confirmation for two room, they then blamed bookings.com for the error. When I finally called bookings.com, they resent the confirmation fax to the Best Western showing TWO rooms. The hotel had entered the wrong number of rooms in their reservation computer.
The Best Western offered no solution! The proper thing to redress their booking error would have been to "walk" us to another hotel. THEY should have booked rooms for us at another hotel and paid for at least the difference in rate. Instead they did nothing. I refused to take the one room they did have reserved because we were travelling as a group in one car.
After searches on my smart phone and numerous phone calls, I was able to book two rooms at the nearby Hyatt and we stayed there.
Bookings.com was terrific and reimbursed us for the last minute reservation price difference between the Hyatt and the Best Western on this busy Charleston graduation weekend.
We wasted over two hours and blew our evening as a result of this Best Western booking error and the ineptitude and unresponsiveness of the front desk staff! Anybody can make a mistake, but own up to it and try fix the problem! I would not recommend this hotel!
- Official Description (provided by the hotel):
- The Best Western Airport Inn and Suites is conveniently located just off Interstate-26 at Exit 209,Ashley Phosphate Road, only six miles away from Charleston International Airport. The Best Western Airport Inn and Suites in North Charleston offers guests many comforts such as free wired and wireless Internet, in room refrigerators and microwaves, 32-inch flat screen LCD television, coffee makers, iron and ironing board and offers different types of rooms and suites to meet your needs. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus Airport Hotel North Charleston
- Best Western Plus Airport Inn And Suites
- Best Western North Charleston
- North Charleston Best Western