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“ok for a stop” 3 of 5 bubbles
Review of BEST WESTERN PLUS Airport Inn & Suites

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BEST WESTERN PLUS Airport Inn & Suites
Ranked #24 of 58 Hotels in North Charleston
New York, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“ok for a stop”
3 of 5 bubbles Reviewed 15 July 2014

Rooms were clean and staff friendly. Bed was extremely uncomfortable. VERY HARD. We brought a twin air mattress for my 5 year old to sleep on. I moved her in the middle of the night to the bed, and I MOVED to the air mattress. I slept much better.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank missgamecock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review, 23 July 2014
Thank you for your review, you comments are very important and we will certainly check the mattresses to make sure they are comfortable. We appreciate your business, please plan to visit again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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369 reviews from our community

Traveller rating
    122
    118
    55
    34
    40
See reviews for
154
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50
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 12 July 2014 via mobile

At first I was Leary of staying when my boyfriend booked being that it was so close to the 4th of July and they still had vacancies!! But I was floored when we entered to find how nice and clean the lobby was and the outside was very up to date! The front desk attendant was very friendly and for you single ladies, he was very easy on the eye!! Lol! So the rooms were awesome! Very spacious and super clean. The hotel was packed but the guests were very quiet too! Bathroom was spotless and we had lots of towels!! I always find this to be a problem at other hotels! Overall wonderful stay!! Oh and a yummy free breakfast!! Will go again.. And you should too!!

Stayed July 2014
Helpful?
Thank CarolinaQT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review, 15 July 2014
I am so glad that we exceeded your expectations and you enjoyed your stay with us. Your review is very important since it gives us your view of our services. Thank your boyfriend for choosing our hotel. Please come visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 9 July 2014

I booked two rooms at the Best Western Airport Inn & Suites through Bookings.com. Bookings.com correctly sent them a confirming fax for TWO rooms. When I arrived to check in around 8 p.m., the hotel desk staff said I only booked one room. I said no, I booked two! First they said it was my error, that they only showed one room. When I showed them my email confirmation for two room, they then blamed bookings.com for the error. When I finally called bookings.com, they resent the confirmation fax to the Best Western showing TWO rooms. The hotel had entered the wrong number of rooms in their reservation computer.

The Best Western offered no solution! The proper thing to redress their booking error would have been to "walk" us to another hotel. THEY should have booked rooms for us at another hotel and paid for at least the difference in rate. Instead they did nothing. I refused to take the one room they did have reserved because we were travelling as a group in one car.

After searches on my smart phone and numerous phone calls, I was able to book two rooms at the nearby Hyatt and we stayed there.

Bookings.com was terrific and reimbursed us for the last minute reservation price difference between the Hyatt and the Best Western on this busy Charleston graduation weekend.

We wasted over two hours and blew our evening as a result of this Best Western booking error and the ineptitude and unresponsiveness of the front desk staff! Anybody can make a mistake, but own up to it and try fix the problem! I would not recommend this hotel!

Room Tip: Don't book there
See more room tips
  • Stayed May 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Fred K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review, 10 July 2014
On behalf our entire staff, I apologize for our mistake with your reservation. We also apologize for the inconvenience to you and you travel party. We will certainly be more careful with future reservations and additional training will be implemented. Again, we are so sorry this happened and the stress it caused you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blacksburg, United States
1 review
5 of 5 bubbles Reviewed 7 July 2014

Far enough from downtown to avoid congestion, close enough to be there in minutes. Great staff, great hotel. The breakfast hit the spot and there was always coffee. The housekeeping staff did a fantastic job as well. There were plenty of hings to do nearby if you were not looking to driving into downtown Charleston.

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Samuel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review, 10 July 2014
Thank you for choosing our hotel for your recent trip to Charleston. We appreciate your review so others know of our facility. Your business is important to us and is greatly appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 July 2014 via mobile

This hotel is awesome! It has friendly staff, great food, and everything you are looking for. The wifi is fast, the food is great, the staff is friendly, and the fitness room is great. The rooms and hotel are very clean. I definitely recommend for families!

Stayed July 2014
Helpful?
Thank Morgan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review, 1 July 2014
Thank you for your review, we are so glad that you found us to be "great". We strive to exceed the guest expectations. We look forward to having you visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 30 June 2014

I booked this hotel for a family get away weekend not knowing what to expect. It is an excellent hotel and even though it is not new, it is in good shape and meticulously maintained. It is close to I-26 and the airport, but tucked in at the end of a dead end road so the noise is not bad. The breakfast bar has basically the same menu each day, but there are adequate choices of food. My only point of dissatisfaction is the rock hard beds. I don't know why hotels buy these "bricks" for people to sleep on. After 3 nights lying on the brick my back hurts.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Roger P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review, 1 July 2014
We are so glad that you enjoyed you weekend getaway at our hotel. Thank you for your comments about our facility and services. Our staff works very hard to offer exceptional service.
Please come visit again when you need to get away.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mon tgomery, United States
2 reviews
5 of 5 bubbles Reviewed 25 June 2014

I visited the Best Western Hotel in June 2014. I was a late arrival and I was pleasantly surprised that, after a long day, I was greeted by the front-desk staff with a cheerful and helpful manner. the drive from the airport was a little longer than I expected, and the location was a little 'hidden' but GPS took me straight to it. The bed was good but the pillows were small and too rigid for my comfort. However, all told, the visit was a success. Breakfast was about par for the price range of the hotel.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review, 1 July 2014
Thank you for your comments on your recent visit to our hotel. We are so glad that you found our facility to exceed your expectations. We appreciate your business and look forward to having you visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Airport Inn & Suites

Property: BEST WESTERN PLUS Airport Inn & Suites
Address: 2470 Prospect Dr, North Charleston, SC 29406-4433
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > North Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Business Hotel in North Charleston
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN PLUS Airport Inn & Suites 2.5*
Number of rooms: 1
Official Description (provided by the hotel):
The Best Western Airport Inn and Suites is conveniently located just off Interstate-26 at Exit 209,Ashley Phosphate Road, only six miles away from Charleston International Airport. The Best Western Airport Inn and Suites in North Charleston offers guests many comforts such as free wired and wireless Internet, in room refrigerators and microwaves, 32-inch flat screen LCD television, coffee makers, iron and ironing board and offers different types of rooms and suites to meet your needs. ... more   less 
Reservation Options:
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Also Known As:
Best Western Plus Airport Hotel North Charleston
Best Western Plus Airport Inn And Suites
Best Western North Charleston
North Charleston Best Western

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