I called the hotel 3 days before my reservation we had family emergency. I asked if we could simply switch days. Thinking we could come in a few weeks. The lady was happy to do this for us when she asked the date I wanted to confirm with my fiancé. I asked if I could call her back in a few hours when he arrived home she said sure. I called back in a few hours and a different person answered the phone after putting me on hold until the phone hung up. I called back she same person without even saying hello said hold please I was on hold for a hot minute. She got back on line ( side note if you work in customer service and hate your job) Please do all us a favor who spend our hard earned cash to vacation and stay at the business that pays you be a little pleasant. LOng story short she gave me this mumbo jumbo she wouldn't switch our date. I explained the lady 2 hours before actually took the time pulled up reservation and was ready to switch our dates due to medical emergency. So much was going on that I wasn't able to get this problem resolved lost our night in north Charleston and our money. This is a customer service problem Plain and simple
- Official Description (provided by the hotel):
- LOCATION Conveniently located just off I-26, the main route into Charleston, at the corner of Rivers Avenue and East Aviation Ave. Hotel is two miles from Charleston International Airport, 1 mile from I-526, ten minutes from Charleston historic district and downtown Summersville, twenty minutes from area beaches, five minutes from the Charleston Convention Center, Coliseum & Performing Arts Center, 2 miles from the Charleston Air Force base and is just a short drive to the Naval Weapons Station and several business centers. GUEST ROOMS The Charleston Airport Hotel is a full-service hotel, offering 159 guest rooms, each comfortably furnished to ensure a quiet, relaxing stay for the business and leisure traveler. Each room features a coffee maker, remote controlled cable television, in-room movies, high speed internet, work desk, sitting area, full size iron/board, microwave (upon request), refrigerator (upon request) and hairdryer. EVENT FACILITIES The hotel features six meeting/banquet rooms with over 8,000 square feet of event space, accommodating groups from 10-400. Each meeting/banquet room is equipped with high-speed Internet access, light dimmers and individually controlled heating and air conditioning systems. A variety of catering services is offered to suit any occasion. From banquets and receptions to breakfasts and luncheons, our professional staff provides personalized service to handle every detail. RESTAURANT The Haven Restaurant offers Low Country cuisine from 6:00 am - 10:00 am and dinner 5:30 pm to 10 pm. Room service is also available. LOUNGE Haven cocktail lounge, open 4:00 pm - 10:pm am, is a popular after hours gathering place. AMENITIES The Charleston Airport Hotel features are variety of amenities to please any guest including: same day laundry, laundry machines, ample free parking, on-site fitness center, heated indoor pool, and whirlpool. AREA ACTIVITES Tennis courts and championship golf courses are nearby. Fort Sumter, Patriots Point, Tanger Outlets, plantations, gardens, beaches, parks, shopping, the Battery, and the historic district are just minutes away. TRANSPORTATION Complimentary airport shuttle service is provided 6am to 11pm, seven days a week. Transportation to North Charleston's Visitor Center is provided at a small fee. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Travel Republic (UK), Evoline ltd, HotelQuickly and Cancelon so you can book your Charleston Airport Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.