Wouldn't recommend for anything but a place to sleep. Never had such a bad experience at a Hilton property. Not enough staff and half of the staff that's there are rude and/or unprofessional - including the Manager. At check in, front desk clerk put through a charge on my debit card for a prepaid room, then insisted that it was "just an authorization" and implied it was my bank's fault. After several failed attempts by clerk, I asked to speak to the Manager. To my amazement, the Manager also told me I was mistaken - that the charge was just an "authorization". I had to insist that I wasn't crazy, it wasn't "an authorization" and there was a pending charge to my bank account. Two hours later, the Manager finally got the charge reversed and I had gotten a royal headache.
While the property itself is nice, the hotel is unkempt: wet/dirty floors on the first floor from the pool area into the elevators; second to fifth floor hallways were hot and sticky; housekeeping was scarce or non-existent - room never cleaned and I got clean towels once when I asked for them; the few housekeeping and engineering staff that were on duty were overworked and staff morale is very low (according to one staff person who bent over backward to help my family set up the meeting room we had booked for a family reunion dinner on Friday, June 27th); no ice machines working on any of the floors - some were disassembled in need of repair; breakfast wasn't that good, except for the waffles; and on and on.
Very disappointing for any hotel, especially a Hilton property. Was a huge disappointment for our family which booked eight or nine rooms for a family reunion.
Hampton Inn North Myrtle Beach - Harbourgate is a nice property but it is in dire need of additional and/or new staff and some much needed renovation. New management is definitely in order!
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- Also Known As:
- Hampton Inn North Myrtle Beach - Harbourgate Hotel North Myrtle Beach
- North Myrtle Beach Hampton Inn
- Hampton Inn Harbourgate