We have stayed at this motel 3 other times and always encountered pleasant staff except for this visit. We made reservations in advance to stay here knowing we were traveling 10 hours with two teenagers and ending the day with a relaxing swim in the pool. After checking in, we found out that the pool was broken. We found out that we needed to drive down the road to the Super 8 motel to swim. We did drive down there but the pool was filled with people there for a picnic. We went back to the hotel & expressed our disappointment about the pool and asked for an adjustment to our bill....not expecting a free nights stay...but maybe a discount. The desk clerk was not apologetic about our plight and couldn't keep keep her eyes off of the tv show she was watching. She told us that there was no management around and couldn't do anything for us. She stated that she would try to reach a manager and would let us know which never happened. We waited an hour to hear from her and went down to see what was going on. Again she was very involved in her tv show and really gave us nothing. Not having the pool disappointed us but having uncaring staff was the straw that broke the camel's back. It would have been nice to know prior to checking in that the pool was broken.
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- Also Known As:
- Richburg Comfort Inn
- Comfort Inn Richburg