I usually read reviews and give the property the benefit of the doubt...but we have never stayed at a worse hotel! We used to stay here all the time when it was the Quality Inn. The problems started immediately upon check in, and didn't stop until we left!
Neither of our keys worked, so we went back downstairs to the office. The girl said they do work, but you have to keep trying. We told her we spent several minutes trying to get in, so she came back upstairs with us. After several more minutes of "trying" she finally opened the door. As soon as we entered our "non-smoking" room we were assaulted with an overwhelming smell of cigarette smoke. We chased her back down the stairs, and asked to switch rooms. Back to the office, and she gave us another room. We went back upstairs, finally got the door open, and immediately noticed a big black patch of mold on the wall, and as we were closing the door to go back to the office, heard the smoke alarm beeping. The batteries needed to be changed.
So on to our 3rd room. After pulling back the bedding to check for bedbugs, and finding none we decided to stayI As we unpacked I noticed some sticky spots on the desk, and then the end tables. I took a white wash cloth, and took a picture of it, and then proceeded to wipe the desk. I looked at in in horror when it came up absolutely black! (see pics) Then we found long, black hairs everywhere, including the sides of the bed sheets. We then looked at the sink counter, and my husband found clumps of black hair. I literally almost puked! He was furious and took the wash cloth down to the front desk to show the girl. She was apologetic, and did say that they had fired a housekeeper the previous week (not sure whether I believe that). She sent housekeeping up almost immediately. The guy wiped the surfaces with antibacterial stuff, and offered to vaccuum.
We had some noise issues that night, and called the front desk around midnight...and called, and called, and called...nobody was there!! It was so bad that we finally had to call the Sheriff's department. We only got a couple of hours sleep that night!
At 6:00 the next morning we walked into the office and found the owner sleeping on the couch. He turned to look at us, then rolled over to go back to sleep. His wife came out of the breakfast room, passing us, but never spoke. We were the first to arrive, and found about 2 inches of milk in the container, 3 packages of oatmeal, a bit of cereal in the bottom of the dispenser, a few pieces of rock hard stale bread, and a couple of stale donuts.
The ONLY positive thing about this hotel is that the beds were comfortable...but there's more to a hotel than beds! We put in a formal complaint to Choice Hotels about this property. If you're reading this and do decide to stay here...don't say you haven't been warned! There was not a low enough rating for this property!
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- Also Known As:
- Ridgeland Quality Inn