I first want to say that Amar Patel was wonderful to work with when making group reservations for our basketball team. He waived the pet deposit for a couple of our families with dogs and gave us a great rate. The hotel from the outside had great curb appeal. The rooms were very spacious and clean. There was lots of shopping and dining choices all within walking distance of the hotel. There were a few things that I had an issue with that kept me from giving it an excellent review. It was very noisy as there were several teams staying there. However, as part of a travel team myself, we have in the past not had issues at other hotels re: noise like this one. People going from room to room well after midnight and slamming doors. The people in the room beside us were so loud we could hear their conversation. I would suggest a hand out with some "rules" for teams staying so that all guests can enjoy their stay. We have had these given to us at multiple hotels over the years and I believe it makes a difference. Quiet times, no running from room to room, etc. Very disappointed with the breakfast choice. The one lady working,not enough on a full weekend day, couldn't keep the area stocked and it was only open until 9:30 which is to early for a weekend. There were 2 other ladies in the kitchen area that I thought was working in that area but when I returned to my floor found that they were housecleaning staff that were getting their own breakfast. Staff shouldn't use the kitchen during busy breakfast times for their breaks and socializing with the breakfast staff. The biggest complaint was that the front desk called our room at 11:10 on Sunday am and said they were just checking to see if we were still in our room since ALL of our group had already checked out (not so). Check out is not until 12 so I didn't understand this. When I inquired at the front desk upon check out, I was told they called because a lot of people don't stop by the desk to say they are leaving and they wanted to know what rooms were empty. I found this in complete bad taste and very lacking as far a customer service is concerned. In my opinion, if check out isn't until 12 then no calls should be made prior to 12. It made me feel rushed and I found out from another parent on our team that they had called them also. This policy should really be looked at. Again, we have stayed at many hotels over the 8 years my son has played travel ball and we have never had this happen. In fact, many times we are given a late check out to accommodate our schedule. Hotel served its purpose for our stay but was lacking in some areas.
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