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“Friendly staff”

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TownePlace Suites Rock Hill
Ranked #9 of 24 Hotels in Rock Hill
Certificate of Excellence
Reviewed 23 January 2012

In the area for a swim meet recently and found the hotel to be a great place to stay. We needed a late check out and found the staff very accomodating. Room was great, breakfast was great, but the staff were awesome!

  • Stayed: January 2012, travelled with family
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Thank Keith P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan T, General Manager at TownePlace Suites Rock Hill, responded to this reviewResponded 8 February 2012

Thank you very much for taking the time to review us here on Trip Advisor! It truly makes my day to hear such wonderful comments about our hotel and especially, our TownePlace Suites by Marriott Team!

We sincerely appreciate your business and look forward to accommodating you again on your next visit to Rock Hill.

Sincerely,

Ryan Tilden
General Manager

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134 - 140 of 164 reviews

Reviewed 20 January 2012

We didn't get to spend much time in the hotel, but the beds were great and the breakfast was hearty. wish we were staying longer to get a chance to really all the hotel had to offer!

  • Stayed: January 2012, travelled with family
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Thank sportmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan T, General Manager at TownePlace Suites Rock Hill, responded to this reviewResponded 8 February 2012

Thank you so much for taking the time to review us on Trip Advisor! I can tell by your username...sportmama...that you must be a busy woman, so spending much time in the hotel probably never happens!

However, should you and your fellow Sport Mom All Stars ever decide to have a Girls Weekend we have a lot to offer here in Rock Hill, from shopping and shows, to just lounging around the pool. We would love for you to come back and be able to enjoy our city and look forward to seeing you again in the future!

Sincerely,

Ryan Tilden
General Manager

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Reviewed 20 January 2012

As we head to Hilton Head in the winter, we have made it a regular stop since the hotel opened. The service is outstanding, the beds are very comfortable, every thing is clean and fresh. We like the location and breakfast, too. But the best thing it has going for it is the staff. They are very friendly and helpful.

  • Stayed: January 2012, travelled as a couple
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Thank NancyM44116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan T, General Manager at TownePlace Suites Rock Hill, responded to this reviewResponded 8 February 2012

People really make a place, don't they? Thank you so much for your kind review of our hotel, especially our team here at the TownePlace Suites.

I think we have the best team and hotel here in Rock Hill and I personally appreciate that you choose to stay with us each time you come through our area!

Enjoy Hilton Head and we'll see you next time!

Ryan Tilden
General Manager

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Reviewed 20 January 2012

Enjoyed our stay at this hotel. Rooms were perfect for a short stay that allowed for a kitchen and work area. Internet connection was very good without any complicated connection issues or proxies.

Breakfast was included, which is very nice for getting out the door early in the morning and getting a quick bite to eat without dealing with the hassle of restaurant and waiting for food.

Hotel is new and facility was very clean.

  • Stayed: January 2012, travelled with family
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Thank dirkee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan T, General Manager at TownePlace Suites Rock Hill, responded to this reviewResponded 8 February 2012

Thank you very much for taking the time to review our hotel here on Trip Advisor!

Thank you for also mentioning what a great layout and space we have to offer in our guest suites. I can explain it to potential guests over the phone, but it means so much more coming from a guest.

Thank you again for your business and we look forward to accommodating you again on future stays to Rock Hill

Sincerely,

Ryan Tilden
General Manager

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Reviewed 17 January 2012

We stayed there for my son's tennis tournament.

The property and rooms were spacious and clean, and the beds were comfortable. Although it was completely booked, everything was very quiet. Whenever we walked in, we were greeted cheerfully and asked if we needed anything. What a nice touch. It seemed like everyone was happy to be working there.

They just started serving a hot breakfast, so it was nice to have eggs, sausage and waffles in addition to the selection of breads, cereals, and yogurts. The woman who was managing the food service took a lot of pride in her work, and it showed in the presentation, cleanliness, and quality. She even got my son to say "yes, ma'am!"

We actually had some confusion at check-in about the requested room type and size that resulted in a higher room charge. The next morning, the manager (Ryan) drove over just to speak with me and resolve my concerns. He altered the reservation and made things right -- actually in my favor. Not that I want to have problems, but having someone take ownership and go out of his way to resolve will ensure that we stay here for the next tournament.

Room Tip: The fold-out bed mattress is the typical thin variety. Don't expect to be very comfortable on it...
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  • Stayed: January 2012, travelled with family
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Thank Dave S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan T, General Manager at TownePlace Suites Rock Hill, responded to this reviewResponded 8 February 2012

Thank you very much for the wonderful review here on Trip Advisor! It really means a lot to myself and the team here at the TownePlace Suites when our guests take the time to review our property.

We look forward to accommodating you again the next time a tennis tournament brings you here to Rock Hill. If I can ever be of service please don't hesitate to contact me directly.

Sincerely,

Ryan Tilden
General Manager

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Reviewed 6 January 2012

We drove to Rock Hill on Christmas day to spend one night and surprise my sister. We love to stay in a Marriott facility, they are always very clean and pleasant. This facility was no exception. We were very comfortable, with lots of room. Loved that we could take our little dog and not stash him at the vet. Very convenient 1st floor room room for taking him out and close to the car. Reasonably priced. Normally I would have stayed at my sisters, but her children and their families were visiting for the holiday, so this was a great get away for us! Should the occasion arise to need a hotel in Rock Hill, TownePlace Suites by Marriott will be my choice again.

  • Stayed: December 2011, travelled as a couple
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Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan T, General Manager at TownePlace Suites Rock Hill, responded to this reviewResponded 13 January 2012

Carol B, thank you very much for taking the time to review us here on TripAdvisor! Your comments are truly appreciated by myself and the team here at the TownePlace Suites by Marriott.

Having a pet myself, I really appreciate that there are still hotels that offer pet friendly rooms! Like the one you stayed in, ours are all on the first floor by entrances to allow you easy acess to our grassy pet play areas!

Thank you again for your review, and thank you for choosing to stay with us. I look forward to meeting you on your next trip to Rock Hill.

Sincerely,

Ryan Tilden
General Manager

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Reviewed 30 December 2011

We always select this facility when traveling up North (and when we return). It has always been clean and the staff has always been very friendly. Very good restaurants are less than 5 minutes away.

Room Tip: We select a "high floor" studio for the 2 of us. It is very affordable and provides ample...
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  • Stayed: December 2011, travelled with family
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Thank Frank F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan T, General Manager at TownePlace Suites Rock Hill, responded to this reviewResponded 3 January 2012

Thank you very much for taking the time to review us on Trip Advisor!

We truly appreciate that you continue to choose staying with us, because loyalty can only be earned through consistent quality service and product. I'm also glad you were able to enjoy one of the many dining options in our immediate area.

Thank you again for choosing to stay with us and we look forward to seeing you again on your next trip North...or South!

Sincerely,
Ryan Tilden
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TownePlace Suites Rock Hill

Address: 2135 Tabor Pl, Rock Hill, SC 29730-6501
Region: United States > South Carolina > Rock Hill
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Rock Hill
Price Range: £79 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Rock Hill 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
TownePlace Suites by Marriott - Rock Hill is the areas newest and first extended stay all suite hotel. Offering you all the creature comforts of home, from full kitchens, to complementary internet access, and High Definition Television. Located just minutes South of Charlotte, NC, TownePlace Suites offers you the opportunity to enjoy the big city living while enjoying the small community feel of Rock Hill. ... more   less 
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Also Known As:
Towneplace Suites By Marriott - Rock Hill Hotel Rock Hill

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