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“Will never go back”

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Courtyard Rock Hill
Ranked #10 of 22 Hotels in Rock Hill
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Will never go back”
Reviewed 4 September 2013 via mobile

I have stayed at Marriott properties quite a bit over the last 8 years and staying here has to be one of the worst Marriott experiences I have had. Had it not been late and at the end of a long day, I would have left. The room smelled strongly of mold and the temperature had to be in the high 50's - I could have hung meat in the room and been okay. My efforts to bring the temperature up to normal human conditions led to the discovery that the window unit was broken - it would not turn off. The decor, furniture, and everything in the room was old, run down, and dated. The white sink had a yello hue AND the toilet seat was broken. On a positive note, the room did appear to be clean and the lobby was nice. The maid-service-rapping-on-my-door-with-a-key was my unexpected alarm for the day. Not a good experience.

Stayed September 2013, travelled on business
Helpful?
1 Thank Road W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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194 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Cocoa Beach, Florida, United States
Level Contributor
96 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 20 August 2013

Easy access from I-77; well signed location. Room was already cool when arriving on a very hot day. Nice & quiet even though close to the interstate. Easy parking not far from front entrance that was well lighted. Breakfast cooked to order in a timely manner the next morning. All front desk personnel very helpful & cheerful. Will definitely stay here again.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TedB918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrisonburg, Virginia
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 11 August 2013

New paint does not substitute nice surrounding. The area is very warm in the summer, the air conditioning in the room was not working correctly. The room smelled very musty. The furniture was at least 10 years or older . We tried two different rooms and they both were warm.
I cannot recommend this particular Marriott Courtyard. I am normally very satisfied with Courtyards, this one needs a major remodel.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steven S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie R, Manager at Courtyard Rock Hill, responded to this review, 20 August 2013
Dear Steven S,

I hope this finds you well in beautiful Virginia!

It is with my sincerest apologies that we did not meet all of your expectations and it is with sadness and regret that my team was not able to sense your discontent and offer their personal service resolution. Furthermore, I do greatly appreciate your honesty and opinioned review.

In regards to the hotel, we stay 100% committed to continually enhancing our amenities; in fact, our hotel was fully renovated in 2010. The majority of our guests love our stylish rooms and all the amazing amenities offered.

We recognize that there are great Courtyard properties and we are completely dedicated to frequent improvements of our amenities so that we may strive to meet and exceed every guest’s expectations.

I hope you are able to visit us again as it would be a pleasure to welcome you back and to demonstrate our commitment to excellence. Please contact me directly if you are planning a visit to the area again, and do not hesitate to contact me if I can ever be of any assistance to you.


Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 August 2013

I stayed at the Courtyard Marriott, Rock Hill, SC in early June for business. This Marriott was clean, comfortable and accommodating. As it was for business, it was a great place to start the day and end it. Rooms were well proportioned, with all the amenities. It was quiet and I enjoyed my time there.

Room Tip: All rooms good.
See more room tips
  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stylishdigs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie R, Manager at Courtyard Rock Hill, responded to this review, 20 August 2013
Dear stylishdigs,

We are so pleased to hear that you enjoyed your time at the Courtyard by Marriott Rock Hill. We truly appreciate you taking the time to share your experience with other travelers. Thanks for choosing to stay with us. We hope we have the pleasure of welcoming you back again soon!

Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond Hill, Georgia
1 review
Reviewed 1 August 2013

This is a very clean hotel with fantastic service. Melvin Clark checked us in and he was extremely helpful. The breakfast provided a variety of healthy options. I would definitely recommend this facility to any traveler.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marqx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie R, Manager at Courtyard Rock Hill, responded to this review, 20 August 2013
Dear Marqx,

Thank you very much for taking the time to share your experience with other travelers. We truly appreciate it as we are always striving toward complete guest satisfaction. We are so pleased to hear that you enjoyed your stay and will most definitely pass on your kind words to Melvin. Thanks for choosing the Courtyard by Marriott Rock Hill. We hope we have the pleasure of welcoming you back soon!


Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weston, Florida
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 July 2013

I travel extensively and this was not my first stay at this hotel. It is always such a pleasant experience, great customer service and everyone makes you fell at home but this time it was service beyond the call of duty.
I got up extremely early and was down for Starbucks at about 6:00 am after waiting a while a young man by the name od "Dusty" ask if he could help me, I told him I wanted Hot Chocolate (which is not on their menu", he proceeded to tell me that they don't open until 6:30 but he could try to help me. He went behind the counter, looked at me and said "I don't know how to make it but let's see what I can do for you. He pulled out a recipe and followed it, when done he said... it might not be good, but I tried. He made the BEST Hot Chocolate EVER. A gem of an employee, his dedication and willingness to help the customer was more than anyone could ever ask for. Congratulations to Courtyard Marriott for the excellent selection of employees. I love it there !!!!

Room Tip: Rooms facing the parking lot have beautiful trees as a view
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  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Belkis O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie R, Manager at Courtyard Rock Hill, responded to this review, 20 August 2013
Dear Belkis O,

Thank you so much for taking the time to share your wonderful experience with other travelers. Also, we would like to thank you for being a return guest. Your loyalty means the world to us! We will make sure to pass your kind words onto Dusty. He is a true asset to the Courtyard by Marriott and to all of our guests. Thanks again for choosing the Courtyard by Marriott Rock Hill. We look forward to welcoming you back soon!

Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wheeling, West Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 July 2013

Just a fantastic experience, friendly staff, clean and well maintained. These folks should be proud of this place. It's the best we've in years of travel. This will defiantly be on our radar anytime we are back in the area.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Davbeab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie R, Manager at Courtyard Rock Hill, responded to this review, 20 August 2013
Dear Davbeab,

Thank you very much for taking the time to share such a great review! We are so pleased to hear you enjoyed your stay and the true southern hospitality our staff has to offer. Thank you for choosing the Courtyard by Marriott Rock Hill. We look forward to welcoming you back in the future! Until then, take care!

Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Rock Hill

Property: Courtyard Rock Hill
Address: 1300 River Run Ct, Rock Hill, SC 29732-1708
Region: United States > South Carolina > Rock Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 22 Hotels in Rock Hill
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Rock Hill 3*
Number of rooms: 90
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Hotels.com, Travel Republic (UK), Booking.com, Priceline, Evoline ltd, Hotel.de, HotelQuickly and Cancelon so you can book your Courtyard Rock Hill reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Rock Hill Hotel Rock Hill
Rock Hill Courtyard
Rock Hill Marriott

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