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“Convenient but Pricey”

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Courtyard by Marriott Rock Hill
Ranked #13 of 24 Hotels in Rock Hill
Reviewed 21 June 2014

We stopped at this hotel to spend the night on our way north on I77. We did not have a reservation but we are Marriott rewards members so we picked this specifically for that reason while on the road. Also, though not the fault of the hotel, traffic was kind of rough around this area as we need originally missed the turn off into the hotel driveway. Getting in and out was not easy. Room was fine but thought the price was too high for what we got, and, we supposedly got a discount - just can't figure out where.

Stayed: June 2014, travelled with family
Thank FlaDeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie R, Manager at Courtyard by Marriott Rock Hill, responded to this reviewResponded 23 June 2014

Dear FlaDeb,

We hope your travels are going well!

We appreciate you taking the time to provide your honest feedback. We take guest feedback very seriously as we continuously strive toward service excellence. Just to fill you in-- we are priced competitively and in line with other hotels in our area. We maintain rate integrity in order to provide our guests with the value, service, and amenities that the Marriott name is known for. Please feel free to email me your information at Katie.Register@marriott.com and I will be happy to let you know exactly which discount you received.

Also, we apologize that you had difficulty getting in and out of the hotel. We always let guests know that they can call our front desk any time should they ever get turned around. Our front desk is staffed 24/7 and our agents are willing to stay on the phone with you until you arrive safely!

We hope we have the pleasure of welcoming you back next time you are traveling through the area. Until then, take care.

Thank you for staying at Courtyard by Marriott Rock Hill!


Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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131 - 137 of 209 reviews

Reviewed 9 June 2014

This hotel chain is one of our regular spots. We use Courtyard because of consistency in service. In this case we were visiting for my nephews graduation from High School. The hotel staff went above and beyond to make us feel welcome. Angelica was dynamite!
The room was clean and had a refrigerator. We were able to use our points and the snack offerings hit the spot. We will be staying there again.

  • Stayed: June 2014, travelled as a couple
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Thank Pork C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erin T, Manager at Courtyard by Marriott Rock Hill, responded to this reviewResponded 7 July 2014

Dear Pork C,

Thank you for taking the time to share feedback with us as well as other travelers on TripAdvisor. We are so excited that you shared your family's special weekend with us! Please make sure to pass on our congratulations to your nephew!

Our management team strives to teach each member of our team the importance of providing the highest quality level of "Southern Hospitality" to our guests. We want you to leave here remembering your experience in the best possible way, and I am thrilled to hear that this is exactly what occured for you!

Thank you again for choosing the Courtyard by Marriott Rock Hill and we hope to welcome you back again soon!

Yours In Hospitality,

Erin Thomson
Sales Manager
erin.thomson@marriott.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014 via mobile

Always book Marriott hotels when we can. For a quick getaway, tried this one. They were friendly, for sure, greeting us as we arrived and departed every time. Disappointing was: lobby smelled so strongly of chlorine from indoor pool, room smelled dirty, stain on sheets not from us. Most disappointed that their was no "Marriott mattress". Both tossed and turned all night both nights. Kind of glad to leave.

Stayed: June 2014, travelled as a couple
Thank Klb333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie R, Manager at Courtyard by Marriott Rock Hill, responded to this reviewResponded 9 June 2014

Dear Klb333,

Thank you for taking the time to share your recent experience at our hotel. We truly appreciate your feedback-- both complimentary and constructive. Please know that we do our absolute best to ensure 100% guest satisfaction and we hate to hear that we missed the mark during your stay with us. I can assure you that this is not typical and that I have passed your comments on to our Accommodations Manager.

Thank you again for sharing your feedback with us. Should your travels bring you back to the Rock Hill area, I do hope you give us the opportunity to welcome you back so you can see for yourself our dedication to service excellence. Please feel free to contact me at the email address listed below, and I will be happy to personally coordinate your future reservations. Until the next time, take care.


Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

Excellent customer service! I keep coming back year after year. Everybody from the reception to the room service to the Bistro service are very efficient and polite. I try to stay at Courtyard Marriot anywhere I travel to because I know I will have a good experience. Special thank you to Karen, Melvin, Eneida and Anjelica for making our stay always enjoyable.

Room Tip: Rooms 223 and 332 are very spacious. They have two queen beds and a pull out couch. Really convenien...
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  • Stayed: May 2014, travelled with family
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Review collected in partnership with this hotel
1  Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

This motel is a wonderful place to stay.Very clean and friendly.We have stayed there a lot and plan to continue to stay there when in the area. The staff is wonderful . They will do anything to make your stay pleasant. Food was very good. Would recommend to any one traveling in the area.

Room Tip: Stay in a room on front side of motel if possible. Will not have traffic noise from th interstate.
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  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Glenda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

This is a standard Courtyard, with the new lobby, including food and bar service. Our room was nice and included a spa tub (did not have a chance to use it). The location is just off the highway exit and shares the parking lot with an Outback as well as a few other restaurants. The facility was u to the usual Courtyard standards although the bathroom was a little dated. Still it ws clean, comfortable and convenient. I would recommend it.

  • Stayed: May 2014, travelled as a couple
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Thank Ken P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie R, Manager at Courtyard by Marriott Rock Hill, responded to this reviewResponded 30 May 2014

Dear Ken P,

I hope you had a safe trip back home to beautiful North Carolina!

Thank you for taking the time to share your experience with other travelers. We truly appreciate your honest opinion as 100% guest satisfaction is our top priority. We are pleased to hear that you enjoyed our stylish hotel and relaxing rooms. Regarding the bathroom, I will make sure to pass on your feedback to our Accommodations Manager. I would appreciate it if you would email me further information at katie.register@marriott.com so that we can take proper action steps for a resolution.

We hope to welcome you back soon so that you can see for yourself our dedication to service excellence. Please contact me directly so that I can personally coordinate any future reservations.

Thanks for choosing the Courtyard by Marriott Rock Hill. Until next time, take care!


Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

This hotel is conveniently located and right next to an Outback Steakhouse. The staff was pleasant and accomadating. My only complaint is that our room was on the side of the hotel adjacent to the highway and as we were trying to sleep at 11 pm the traffic noise was quite noticeable.

  • Stayed: May 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with this hotel
Thank Sharon5430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard by Marriott Rock Hill

Address: 1300 River Run Court, Rock Hill, SC 29732
Region: United States > South Carolina > Rock Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 24 Hotels in Rock Hill
Price Range: £77 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard by Marriott Rock Hill 3*
Number of rooms: 90
Official Description (provided by the hotel):
Stay at Courtyard by Marriott Rock Hill, TripAdvisor's 2013 Certificate of Excellence winner and Marriott 2013 Silver Award recipient. Enjoy a comfortable lobby space at our hotel in Rock Hill, South Carolina, where you can have a meal or a Starbucks beverage. Whether traveling for business, experience our accommodations and our perfect location near Carowinds Theme Park, US National Whitewater Center, Historic Brattonsville, Cherry Park Softball Complex and Winthrop University. ... more   less 
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Also Known As:
Courtyard By Marriott Rock Hill Hotel Rock Hill
Courtyard Rock Hill
Rock Hill Courtyard
Rock Hill Marriott

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