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“Great Stay” 5 of 5 bubbles
Review of Hilton Garden Inn Rock Hill

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Hilton Garden Inn Rock Hill
Ranked #2 of 22 Hotels in Rock Hill
Certificate of Excellence
Henderson, Nevada
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Stay”
5 of 5 bubbles Reviewed 25 December 2011

Everyone - from front desk to cook to housekeeping was wonderful! Got a great rate on 2nd room we needed at check-in for our son, daughter-in-law & grand-daughter. Breakfast was delicious and generous. The room was very clean and fresh smelling. The bed and pillows were extremely comfortable and all the linens were clean. We even received help folding up the baby's "pack-n-play"! When it came time to clean our rooms Housekeeping was very understanding about delays due to the baby's needs. Knowing upfront there was only breakfast available at the hotel we planned on eating off the premises and there were plenty of choices really close by. We're happy we found a nice hotel with a great staff and look forward to many more stays at the HGI in Rock Hill.

Room Tip: The black out curtains work well; hallway noise was minimal.
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  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NevadaLizzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this review, 27 December 2011
Thank you for comments on your recent stay with us. Your comments are very important to us. I will definitely pass them along to all of our staff. We are always looking for ways to improve our service and the experience for our guests. We are working hard everyday to provide the best home away from home experience. Your business is very important to us. We are happy to hear your stay was pleasant and we look forward to serving you on your next visit to the Rock Hill area. Thank you again.
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530 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
New Hampshire
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 10 December 2011

Very clean like most Hilton Garden Inns. They do not have a bar or restaurant for dinner. Chili's restaurant is next door.

  • Stayed December 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HotelsPro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this review, 12 December 2011
Thank you for your response. We are working hard everyday to provide a clean comfortable place to stay with great service. Thank you for choosing Hilton Garden Inn - Rock Hill for your travel needs and we look forward to serving you again on your next visit to the Rock Hill area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Acworth, GA
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 29 November 2011

Great hotel - nice rooms, wonderful beds. We really enjoyed breakfast including omelets made to order! But I expect a bit of Christmas spirit this time of year - how about a nice tree or at least a some Christmas music in the air. There were no decorations - not even a hint of fall or Thanksgiving let alone a nice tree. Not a big deal, but it's something I expect from a Hilton property.

Room Tip: Rooms on the west side hear a bit of road news from the interstate - but not too bad.
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  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AcworthJack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this review, 30 November 2011
Thank you for your review of your recent stay with us and for choosing Hilton Garden Inn - Rock Hill for your travel needs. I am pleased to hear you enjoyed your stay with us. We are working hard everyday to provide the best home away from home service. I apologize for the lack of decoration during your stay. In the spirit of the Thanksgiving Holiday I wanted to give as many of my employees as possible the time off to spend with their families. Our Christmas decorations went up Tuesday Nov. 29th including our beautiful Christmas tree and many poinsettias. We hope you and your family have a wonderful Holiday season and we look forward to serving you on your next visit to the Rock Hill area.

Happy Holidays
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Jackson, Tennessee
Level Contributor
117 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 23 September 2011

The front desk staff greeted a co-worker and myself courteously and professionally when we arrived to check in. I had a king suite upgrade as a Hilton Honors Diamond member, and it was very nice. The only thing I did not like about the room was that the bathroom door opened out, back toward the entrance door. It made it difficult to walk back and forth to the closet and to the hall. I had to keep the bathroom door closed all the time.
The service at breakfast and the food was excellent. The servers were very nice and worked hard to make sure we were well taken care of. The lobby area was also well designed to use to meet clients to start the day, go to dinner, etc.
I usually am a loyal Hampton Inn customer while on the road, but this hotel is a very good alternative.

Room Tip: Get a room away from the elevator and on the mall side, away from the highway.
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  • Stayed September 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Buzz87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this review, 26 September 2011
Thank you for taking the time to comment on your recent stay with us. Your comments are very important to us. They let me as well as my staff know that we are providing the high level of service to meet our guests' needs. Thank you for being a Diamond member and staying loyal to the Hilton Family of Hotels while also giving us a try over the Hampton. We greatly appreciate your business and look forward to serving you again on your next visit to the Rock Hill area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ocala, FL
Level Contributor
97 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 12 September 2011

My wife and I thoroughly enjoyed our stay over the Labor day weekend. The only problem we had was seeing no towels in the pool area before we took our swim just before the pool closed. I went to the desk, they apologized and ran more towels out to us before we even had a chance to get in! The bed was very comfortable and the thermostat control was accurate and had a fan setting to provide the white noise that both of us like. Breakfast is a little on the expensive side, but it was very good. Every employee we came in contact with was extremely friendly and professional.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PhilK58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this review, 14 September 2011
Thank you for taking the time to review your recent stay with us. We greatly appreciate the positive feed back. Positive comments like yours are great motivators that let our staff know they are doing a great job. We are working hard everyday to provide the best home away from home service for our guests. Thank you very much for your business and we look forward to serving you on your next visit to the Rock Hill area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
345 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed 24 July 2011

Rooms are well-appointed. Service was friendly, despite being placed in a king room when a queen had been reserved. Saw two bugs in the room--if that hadn't happened, this would be a 4/5 review.

  • Stayed July 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LW8415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this review, 25 July 2011
Thank you for taking time to review your stay with us. I apologize you did not get the room type you requested. I will research why this occurred. I know we did have a very busy weekend. Thank you for informing us about the bugs you found in your room. I will have our exterminator in to correct that issue ASAP. We are constantly looking for ways to improve our service and the guest experience. Your response is very important in these efforts. I hope the balance of your stay was pleasant and we hope you will give us another try on your next visit to the Rock Hill area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 11 July 2011

Clean accomodations, clean facility, very friendly, courteous and helpful staff, and comfortable beds. Plenty of towels that aren't thread bare!! One minor maintenance issue was quickly addressed, and that's all you can ask for!! Easy access to I-77, co-located amongst places to shop and eat. One of the best places we have stayed in months!! And that's saying something. This is our fifth hotel in six weeks, and we will be back in August.

Room Tip: Booked rooms well in advance, we are Triple A members
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  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bigdtripd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this review, 13 July 2011
Thank you very much for your response. I have shared your response with the entire staff and we are so excited you enjoyed your stay with us. Great comments like yours are fantastic motivators for our staff. We hope the rest of your travels are just as good and we look forward to serving you when you return in August. Thank you for choosing Hilton Garden Inn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Rock Hill

Property: Hilton Garden Inn Rock Hill
Address: 650 Tinsley Way, Rock Hill, SC 29730-7905
Phone Number:
Region: United States > South Carolina > Rock Hill
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Rock Hill
#3 Romantic Hotel in Rock Hill
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Rock Hill 3*
Number of rooms: 127
Official Description (provided by the hotel):
The Hilton Garden Inn Rock Hill hotel in Rock Hill, South Carolina is in the Manchester Village business and retail center near I-77 and Dave Lyle Boulevard. Charlotte Douglas Airport and Uptown Charlotte are 20 miles away from our Hilton Garden Inn Rock Hill, SC hotel. Cherry Park, Winthrop University and York Technical College are a just a 5 mile drive from the hotel. A number of major corporate headquarters are located nearby Hilton Garden Inn's Rock Hill, South Carolina hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Rock Hill Hotel Rock Hill
Hilton Rock Hill

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