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Surfside Beach Oceanfront Hotel
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Reviews (1,640)
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1,058
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All reviewsfish shackbeach barsurf dinerrestaurants within walking distancefishing pierpool and hot tubsmall balconyocean viewacross the streetgreat place to staybike weekclean roomslocation was perfectfront desk staffbeach accessshort driveoff season
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Reviewed 22 June 2014

I am a yearly visitor to this hotel. The staff have always been friendly, and courteous. The rooms are clean and remodeled. Our room had two Queen beds, microwave, fridge and a coffee pot.
The check-in area serves coffee in the mornings too- much better than the room coffee. We had a balcony with an ocean view.
This year, only one elevator was working. This was a bit inconvenient being up on the 4th floor and a handicapped individual in our party. The elevator wait was anywhere between 5 to 8 minutes with a fairly full hotel. ( normally they have two elevator units working). While we were on vacation and not in a hurry, this still was an inconvenience.
I would not hesitate to stay here again due to the friendliness of the staff and the convenience of the location.

Room Tip: Request a room on the ocean end of the building.
  • Stayed: June 2014, travelled with family
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Thank SiberianHuskyLVR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phil V, General Manager at Surfside Beach Oceanfront Hotel, responded to this reviewResponded 24 June 2014

Dear SiberianHuskeyLVR,
Thank you for not only returning to stay withus all these years but for also taking the time to review the hotel. It is the comments of valued guests like you that help us to continue to improve our property and service. We glad the remodeled rooms were a pleasant upgrade on your return and that staff continued their friendly, helpful service. The elevators are both up and running, so we look forward to your next visit, making it 7 years in a row.
Phil Vassar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

We loved this hotel, It was close to the pier, Ice cream shop across the road, several places to eat in walking distance. The hotel was very clean, The staff was super nice! The elevators were pretty slow and crowded , as only one was working during our stay. The only thing that happened was that when we arrived at 230am, our sheets had someone elses long hair all in the sheets, which was very frustrating. The staff member apologized and had security bring clean sheets right up.The sign stated that the pool closed at 11pm, but security made everyone leave at 10 pm, they said that the time had changed.which didnt make since because it was the summertime..We would stay again.

  • Stayed: June 2014, travelled with family
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2  Thank saxle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phil V, General Manager at Surfside Beach Oceanfront Hotel, responded to this reviewResponded 24 June 2014

Dear Saxie,
We're so glad you enjoyed staying with us and appreciate the review of the hotel. Located in the middle of the resort town of sirfside Beach, we are right beside the pier, on the oceanfront, and have 4 restaurants, 2 ice cream shops, 2 gift shops and Scotty's Beach Bar all right next door. Our staff prides themselves in not only providing a "very ckean" property, but also exceptional, super nice service. By the way, the elevators are both operating, so hurry back for another another outstanding visit.
Phil Vassar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014 via mobile

My family and I stayed a week here. One of the only bad parts of the hotel was the elevator, we had to wait at least 10 minutes before the elevator arrived. We were on the sixth floor and had a great view of the ocean and pier. When we arrived our room wasn't ready yet so we had to wait an extra two hours. My dad and I love fishing, so being close to a pier was a must and Surfside Beach Pier was right next to the hotel. Also the beach access was wonderful! Our overall stay was great, our rooms were clean and it was next to the beach.. what more could you want?

  • Stayed: June 2014
    • Value
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Thank Grace M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phil V, General Manager at Surfside Beach Oceanfront Hotel, responded to this reviewResponded 21 June 2014

Dear Grace M,
Thank you for staying with us and reviewing the hotel. It is the comments of valued guests loke you that allows us to continue to improve bothour property and service. Glad you and your dad enjoyed our location right on the oceanfront beside the pier with 4 restaurants, 2 ice cream shops, 2 gift shops and Scotty's Beach Bar just steps away. Hurry back, we look forward to your next visit.
Phil Vassar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014 via mobile

Wonderfully friendly staff.Room was small but very comfortable. Fridge, microwave, and coffee pot in room. Very comfortable beds and very clean. Only one elevator working entire 6 night stay. Made getting up to 6th floor with luggage difficult. Weather was nearly perfect all week, so spent all my time on beach or attractions. We will be back!

Stayed: June 2014, travelled with family
Thank Karl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phil V, General Manager at Surfside Beach Oceanfront Hotel, responded to this reviewResponded 21 June 2014

Dear Karl L,
Hip Hip Hurray, the elevator is fixed and both are operating. Thanks for your review of the hotel and for staying with us. Staff takes pride in providing not only clean comfortable rooms, but also friendly, helpful service. We look forward to your next visit.
Phil Vassar
Gemeral Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

Even though the elevator was broken down for a week, I loved staying here. Hotel is redone nicely, clean (CLEAN!!!), well located and many of the employees were interactive and positive. Our housekeeper, Bondeedra, was cleaning as we arrived. She was wiping down things that I'm sure NO ONE ELSE EVER CLEANS! She was extremely thorough as well as friendly. i hope she is appreciated by her employer, as she is doing the work of 5 good people. It's great to see people with such a strong work ethic, doing their best even when no one is looking.
It would have been appreciated if the management had been a bit more sympathetic about the elevators; it was stressful climbing 8 stories 3-4 times a day, especially since I have a bad knee replacement. They should have offered a "deal" in compensation. Instead it was, "So sorry, we can't help it."
We enjoyed our stay and will be back. If you are lucky enough to have Bondeedra as your housekeeper, leave her a big tip and say hello for us!

Room Tip: The higher you go, the better the view. We stayed on the 8th floor (top) and could see for miles. It is a bit misleading when they say "ocean view" as NONE of the rooms face the ocean. It is a side view, yet still compelling from our own balcony.
  • Stayed: June 2014, travelled with friends
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Thank Teri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phil V, General Manager at Surfside Beach Oceanfront Hotel, responded to this reviewResponded 21 June 2014

Dear Teri W,
Thank you for both staying with us and reviewing the hotel. It is great to hear our staff, especially your room attendant, we both friendly and helpful. You will be glad to hear the elevator that was being upgraded is up and operating, so we have both of them going. Wlook forward to your next Surfside visit.
Phil Vassar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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