The wife and I went to SC over Christmas and I decided to book the Hampton based off of my previous experiences with various Hampton Inn's across the country. Without a doubt, this is the worst Hampton I have ever stayed in and the "whatever" attitude of the staff is simply unacceptable.
Check-in was quick and easy enough, although the desk attendant had little to say either way. They asked our last name, gave us our contract and keys and that was it. No small talk, nothing. The lobby was quite nice and tastefully decorated.
When we got to our room, I was very disappointed to say the least. It is in desperate need of a overhaul and updating. First the positives:
** The room was decent sized and had a computer desk with wireless access.
** Queen / King size bed with great comforter, sheets and pillows (slept great).
** A/C worked great!
Now, the negatives:
** The room had 3 telephones, 2 in the room and 1 in the bathroom. The main phone was broken and did not function at all. The other 2 phones were from the 1980's at best, the type of pushbutton phones that replaced the old rotary dialers.
** The Television had a good bit of static in the picture, but was watchable. The only movie channel (HBO) had no sound.
** The shower curtain had a considerable amount of mildew on the back of it.
** The walls were scuffed and had gouges from the chairs and the wallpaper border was peeling away from the walls.
** The room had a refrigerator, but it was not plugged up. When we got to the room, housekeeping arrived immediately after us and was cleaning the fridge with pure bleach to try to clean it. After seeing that, I decided not to even use it.
On Saturday morning, we fly to SC, and check into the Hampton early that morning. After we spent a little time in the room, I called to the front desk and asked for someone to come replace the shower curtain. They said no problem, it would be taken care of. We got back that night, nothing had been done.
On Sunday morning, I called the front desk again and told them that no one had replaced the shower curtain, and that the TV had a lot of static, and no sound on the only movie channel. Again they said it would be taken care of today. We got back that night, nothing had been done.
On Monday morning we woke up, there was a note under the door saying that to honor Christmas, all staff other than the front desk would be off that day and there would be no housekeeping or other services. I called the front desk again (3rd time) and told them I was upset that nobody had bothered to change the shower curtain, fix the TV...etc. The response was "They're all off today, be back tomorrow". I told them I was leaving tomorrow (Tuesday) so it wouldn't matter then. The response was "OK".
Late Monday night I went to the front desk to get another towel for our room. The front desk clerk was apparently upset because I had interrupted his "time" with his girlfriend and his kids. His girlfriend was sitting on the couch in the lobby, watching Jerry Springer, there was one kid playing with the vending machines and another kid was asleep in one of the chairs.
On Tuesday when I was checking out I wanted to talk to a manager to tell them how unhappy I was with the entire stay and the "I don't care attitude" of the staff. Too bad I couldn't talk to the manager because there was no one at the desk. I waited for 5 minutes, there was nobody at the desk, nobody in the lobby...nothing. I have no idea if anybody was even at work that morning. I dropped my room keys over the counter onto the desk and just left.
I travel a lot for my job and I've stayed in all sorts of hotels, from Hamptons and LaQuintas to Hiltons and Omni's. This was the worst Hampton I've ever stayed in and the worst value for the money I've ever had. If this room had been $50 I would have understood the problems a little more (still bad, but hey...you get what you pay for). But for $110 a night, this hotel and room was simply ludicrous.
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- Also Known As:
- Hampton Inn Greenville / Travelers Rest Hotel Travelers Rest
- Hampton Inn Travelers Rest
- Travelers Rest Hampton Inn