My wife and I recently traveled to Greenville, South Carolina for a friend’s wedding. For the duration of our trip, my wife and I stayed at the Hampton Inn in Travelers Rest (a little town seven miles east of Greenville).
While the room was clean and the bed comfortable, the service was bad from the get-go:
* Before arriving, we called ahead to check if our directions were sound. The phone went unanswered.
* At check-in, we requested a room change. The front desk employee promptly replied, “No” and hurriedly explained (without apology) that the hotel was booked solid for the weekend. Even though there four cars in the hotel parking lot and it was clear that we were among the first guests to arrive, there was nothing that could be done about it.
* At one point, the toilet backed up. Fifteen minutes later, an employee knocked on our door, handed us a plunger, and promptly left without offering assistance or apology.
* On several other occasions, simple questions of staff were met with short or outright rude replies.
* After paying for our rooms at check-out, we explained to the front desk employee about how it had been a bad experience from start to finish. The reply was classic: “I’m in training, so there’s really nothing I can do about any of that.” Astounded, I took the general manager’s card and left, but not before receiving a snide and sarcastic, “Have a nice day!”
I recommend that anyone visiting the area stay well clear of this hotel. The accommodations are nice, but the service just isn't worth the expense. There are plenty of other nice hotels in the area.
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- Also Known As:
- Hampton Inn Greenville / Travelers Rest Hotel Travelers Rest
- Hampton Inn Travelers Rest
- Travelers Rest Hampton Inn