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“Decent accommodations, awful customer service”

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Hampton Inn Greenville / Travelers Rest
Ranked #1 of 2 Hotels in Travelers Rest
Certificate of Excellence
Evanston, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Decent accommodations, awful customer service”
Reviewed 14 August 2007

My wife and I recently traveled to Greenville, South Carolina for a friend’s wedding. For the duration of our trip, my wife and I stayed at the Hampton Inn in Travelers Rest (a little town seven miles east of Greenville).

While the room was clean and the bed comfortable, the service was bad from the get-go:

* Before arriving, we called ahead to check if our directions were sound. The phone went unanswered.

* At check-in, we requested a room change. The front desk employee promptly replied, “No” and hurriedly explained (without apology) that the hotel was booked solid for the weekend. Even though there four cars in the hotel parking lot and it was clear that we were among the first guests to arrive, there was nothing that could be done about it.

* At one point, the toilet backed up. Fifteen minutes later, an employee knocked on our door, handed us a plunger, and promptly left without offering assistance or apology.

* On several other occasions, simple questions of staff were met with short or outright rude replies.

* After paying for our rooms at check-out, we explained to the front desk employee about how it had been a bad experience from start to finish. The reply was classic: “I’m in training, so there’s really nothing I can do about any of that.” Astounded, I took the general manager’s card and left, but not before receiving a snide and sarcastic, “Have a nice day!”

I recommend that anyone visiting the area stay well clear of this hotel. The accommodations are nice, but the service just isn't worth the expense. There are plenty of other nice hotels in the area.

  • Liked — The bed was comfortable and the room was clean.
  • Disliked — The terrible customer service and prevailing "I can't help you" attitude.
  • Stayed August 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank merubin75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Spanish first
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English first
Mobile,AL
Level Contributor
210 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 253 helpful votes
Reviewed 3 May 2007

This Hampton is a good choice if you want to be near the Furman University campus. The facility is well maintained and has a pleasant and helpful staff. My room was quiet and clean. There is a small but adequate finess area on the fourth floor. There is a small outdoor pool. The breakfast area was clean with a good assortment of breakfast choices. There is Internet access if you have your lap top with you but they don't have a computer terminal in the lobby.

  • Liked — Proximity to Furman University
  • Disliked — No computer terminal in lobby(there is Internet access if you have a lap top)
  • Stayed May 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank MobileResident
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Greenville / Travelers Rest

Property: Hampton Inn Greenville / Travelers Rest
Address: 593 Roe Center Ct, Travelers Rest, SC 29690-1856
Phone Number:
Region: United States > South Carolina > Travelers Rest
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Travelers Rest
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Greenville / Travelers Rest 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Hampton Inn Greenville / Travelers Rest Hotel Travelers Rest
Hampton Inn Travelers Rest
Travelers Rest Hampton Inn

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