For 5 years we've been coming into York to visit family. We've stayed at this hotel every single time. I'd rather pay the extra and even drive the extra to go to Rock Hill for a hotel. Over the Years the hotel has gone downhill. During our recent (current) stay. We got a room with 2 double beds for 4 people. I asked for closest to the pool & ground floor (disabled and cannot do steps). I get a room FARTHEST from the pool. I walked past multiple empty rooms that we could have had, no one was in them through our entire stay. The first night we asked for extra pillows since they are pretty flat and we usually sleep on 2 at home. The manager argued it wasn't necessary for us to need 2 pillows a person. If that's how I sleep, then why does it matter?! I'm not going to steal your cheap pillows! They gave us THREE bath towels for four people. We asked for an extra and it was a nightmare. Housekeeping rolled their eyes like it was a huge inconvenience. We asked for more shampoo since the room was stocked with TWO single use plastic bags. Again we have 4 people. Housekeeping collected our towels, hand towels, wash clothes and bathroom mat. We again got 3 bath towels to replace, 2 wash clothes and 2 hand towels. I had my daughter go to the front desk for a bath mat as I am handicap and don't need to slip on wet tile coming out of the shower. We were told we didn't need one!! The beds are awful!! They are so hard and one was nothing but springs. We never felt rested because the beds were so uncomfortable we were up all night long tossing and turning!! The carpet is sticky and your get are black the moment you remove your socks or shoes. I've been traveling for 6 days and will travel 2 more before I return home. I travel a lot. I've never had a hotel deny me an extra towel, a bath mat, extra pillows or enough soap for everyone in the room. Every year we've stayed it has gotten worse. I won't return to this hotel in the future. None of my requests were above and beyond and no other hotel we've stayed at on this trip has had a problem with any of the simple requests I've had. Having worked in a hotel before I would have lost my job has I rolled my eyes at a customer!! Our hotel would have been shut down if we would have had beds like this! Reading the reviews and the "replies" from the "hotel manager" I am in awe! He says they pride themselves on housekeeping yet the rooms are not all that clean. My 13 year old could clean the room better then the hotel staff had!! Also worth mentioning was the frozen mystery ball of whatever in our mini fridge freezer (which is completely iced over and un-usable). It went from a 3-4 star hotel to a 1-1 1/2 star hotel in the 5 years we've been staying. Drive the extra 15 minutes and stay at a hotel in Rock Hill that is both cleaner and friendlier staffed.
- Official Description (provided by the hotel):
- The Deluxe Inn in York County, South Carolina, is situated in the perfect location near the intersection of Highway 5 and Bypass161. Built on a vast landscape of lush greenery, Deluxe Inn-York, nestles 50 luxurious rooms. Deluxe Inn-York relieves clients of traveling blues through best amenities/hotel services. This Rock Hill SC Hotels has fabulous restaurants and interesting area attractions nearby. Deluxe Inn is always front-runner for Special Offers, Guaranteed Best Rates and Special Discounts. ... more less
- Reservation Options:
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- Also Known As:
- Days Inn York
- York Days Inn