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“Fantastic Hotel”

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Deadwood Gulch Resort
Ranked #6 of 24 Hotels in Deadwood
Certificate of Excellence
Atlanta, Georgia
Level 5 Contributor
67 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Fantastic Hotel”
Reviewed 26 June 2013

Just returned from Deadwood Gulch and this is our 5th yr staying here. There may be "nicer, updated" rooms in Deadwood but they can't touch this place for an all around experience. Yes, basic rooms but super clean and love the "rubber ducky" they always leave in tub (cute, hokey) but makes it fun. They are one of the few hotels that offer some smoking rooms, THANK GOODNESS! What sets this property apart from others are that they have reasonable rates! Included is a free breakfast cooked to order which is always fantastic, amenties in casino but best of all is the STAFF! We have traveled worldwide and stayed at "Leading Hotels of the World" but none can touch their staff. The employees from the front desk to the room maids are the best anywhere! They are always smiling and even accomodated one of our requests! They always bend over backwards to please guest! The creek and patio areas are beautiful for this area. Not on the "main drag" of Deadwood but so simple to get to and there is also the shuttle service for $1 per person. The resturaunt is great also and their bakery is to die for!

  • Stayed June 2013, travelled as a couple
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Helpful?
1 Thank GrannyKirk21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
traveler1294, General Manager at Deadwood Gulch Resort, responded to this review, 9 July 2013
I can't thank you enough!!! Your review is so kind and affirming. We try and it's so great to hear we hit the mark. I think the key is to hire kind honest people who like to serve so that's what we try to do. We have such a long term core group of people that it sure helps in the customer service department. We also have wonderful owners who help us to keep things moving in a positive direction. The best blessing however, is great people to take care of such as yourself! That's what we are all here for and why we love our jobs!!!
Best,
Tracy
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (185)
Date | Rating
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English first
Omaha, Nebraska
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 June 2013

On the day we stayed here it rained the whole time. We spent the entire afternoon/evening at the resort. Very clean rooms. Nice to have the stream behind us even it it was raining. We ate dinner and breakfast at the restaurant on site. Very good food and reasonable prices. The casino, while small was really nice. We're not big gamblers but really enjoyed the staff at casino. They even helped us learn blackjack. Would definitely recommend.

  • Stayed May 2013, travelled with family
    • Value
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Helpful?
Thank tjsom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
traveler1294, General Manager at Deadwood Gulch Resort, responded to this review, 9 July 2013
Thank you for the 5 star review. Those are the ones we love to see! I hope you are able to come back when the weather is better. It's great to hear we took good care of you and it was sure nice of you to help us out by leaving such a wonderful review. It is much appreciated!
Kind regards,
Tracy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle WA
Level 3 Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 June 2013

"Extraordinary service is not only our standard - it's our way of life."

The staff there really seem to enjoy their work. All smiles and friendly. They even bring in pastries to the casino for their customers. The rooms were nicer than some of the ones at the chain hotels that we had been staying in. And a free breakfast, a real cooked breakfast, at the adjoining restaurant. The only problem is that I don't remember the names of some of the people who worked there, but they were all great. A very good deal for a very good price.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Wetheads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
traveler1294, General Manager at Deadwood Gulch Resort, responded to this review, 9 July 2013
Thank you, Thank you, Thank you!
I can tell you that I work with some of the most wonderful people on earth! We have a team that feels more like a family than a business sometimes and it's wonderful! I'm glad that came through in our service to you. We are definately not perfect but we will sure give it our all to help your vacation be a memorable one. Visit us anytime please!
Kind Regards,
Tracy
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Manitoba
Level 6 Contributor
126 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 5 June 2013

The Deadwood Gulch Resort is a wonderful place to stay. It's not downtown, but the trolley ($1 per person each way) stops at the front door. We found our room to be very clean. When we checked in, we were concerned about a wedding happening that same day and partying in the parking lot, but all ended well. It's great to have the restaurant, gift shop, casino and liquor store all in one place. We were also given vouchers for breakfast when we checked in. A choice of pancakes or eggs and the breakfast was good. Very friendly, helpful staff.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Deborah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
traveler1294, General Manager at Deadwood Gulch Resort, responded to this review, 9 July 2013
Thank you for your review. I'm really happy you enjoyed the different areas of the resort. Since you were here we've also added a specialty coffee machine that has become my new addiction. I try to only indulge in the fudge and bakery once and awhile but it's tough because it's all so good.
Typing this is making me hungry. :)
Thank you again and have a wonderful summer. Hope you visit us again soon.
-Tracy
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Moorpark, California
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 June 2013

We were part of a bus tour group that stayed for four nights. The hotel and casino are a little dated but the staff is very friendly and the room was clean and adequate. We were given a room beside the creek and that was a nice touch. We enjoyed eating breakfast at the restaurant next to the hotel.

  • Stayed May 2013, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
traveler1294, General Manager at Deadwood Gulch Resort, responded to this review, 9 July 2013
Thank you for your review. I'm guessing you didn't stay in one of our newly updated rooms. We aren't quite finished yet but are sure working on it. I'm sure we will have them all renovated by your next visit. Taking the time to leave us such a nice review really means a lot. Tripadvisor is a great resource and we celebrate all of the reviews at our staff meetings.
Kind Regards,
Tracy
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Bismarck
Level 5 Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 June 2013

First time staying there and the only drawback would be you aren't downtown but the trolley comes to the doorway. Rooms are comfortable, excellent water pressure. Nice view out the back to a little stream that goes by. Slots in Deadwood are tight so don't expect to make a fortune. The attached restaurant has good food but nothing fancy. Would recommend staying there to anyone.
The hotel does cater to the AARP crowd and not kid friendly so typical for a gambling town.

Room Tip: Ask for a room on the first floor as i don;t think there is an elevator. I didn't see one in any...
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
traveler1294, General Manager at Deadwood Gulch Resort, responded to this review, 9 July 2013
So nice of you to take the time to leave a review. I'm glad you enjoyed your stay and appreciate your kind words. We really try to make your experience enjoyable here at "The Gulch." In the summer we have a kids fun park accross the street and you can take the kids gold panning at the Broken Boot Gold Mine. The Mickelson Trail in our parking lot is great for hiking, biking, or just walking to and from Main St. There really is something for everyone in Deadwood but you do have to be 21 to gamble or drink. The shoulder seasons are definately for the older crowd but Summer and Winter are wonderful for all ages. Thanks again, come back and see us soon.
-Tracy
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Denver, CO
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 May 2013

I was assigned Room 244 in the section above the casino and the smoking area. The hallway was so smoky I had to complain & request a room in the other area of the hotel. To my delight, I was upgraded to the Gold Rush Suite! Beautiful! Kitchenette, living room with electric fireplace and deck overlooking the creek. Double sink in bathroom which had both a huge shower and a whirlpool tub. Lots of picture-framed instructions on how to use the various amenities in the suite.
Liked the popcorn and coffee/tea always available in the casino. So easy to just walk down the hall and fill up a bag of delicious popcorn.
Unfortunately was not able to enjoy the deck overlooking the "creek" because the rain didn't stop for the three days I was there. The creek turned into a rushing river. There was plenty to do inside though, with the gift shop and the restaurant next door.

Room Tip: Creek side rooms have best view. Hallway in rooms above casino very smoky. Gold Rush Suite is beau...
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  • Stayed May 2013, travelled solo
    • Value
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Helpful?
1 Thank Judy3Kittys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
traveler1294, General Manager at Deadwood Gulch Resort, responded to this review, 9 July 2013
So glad we were able to turn a complaint into a wonderful stay!! Thank you for taking the time to leave such a great review for us. You'll have to visit again when the weather is better so you can enjoy the walking trail and creek.
Have a wonderful summer!
-Tracy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Deadwood Gulch Resort

Property: Deadwood Gulch Resort
Address: 304 Cliff St, Hwy 85 S, Deadwood, SD 57732
Phone Number:
Region: United States > South Dakota > Deadwood
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#1 Best Value Hotel in Deadwood
#3 Business Hotel in Deadwood
#4 Casino Hotel in Deadwood
#4 Family Hotel in Deadwood
#10 Romantic Hotel in Deadwood
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Deadwood Gulch Resort 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Deadwood Gulch Gaming Resort HAS IT ALL! The Gulch features a 24-Hour Casino, Award-Winning Hotel, Creekside Restaurant and Convention Center. With on-site parking in a beautiful Black Hills setting and access to the Mickelson Trail for year-round outdoor activities we are your one-stop-shop when planning a vacation. We’re all about you. You want a creek? Got it. Hot tub? Towels are at the front desk. We aim to please for all of your events and needs. As two-time winner of our state’s Great Service Award and winner of TripAdvisor's 2011 - 2017 Certificate of Excellence, we invite you to come enjoy Deadwood Gulch Gaming Resort. Award-winning property, award-winning staff, beautiful creek side setting…let our family serve yours. ... more   less 
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Also Known As:
Deadwood Gulch Gaming Hotel Deadwood
Deadwood Gulch Hotel
Gulch Deadwood

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