We stayed for 5 days (actually 4) during the Sturgis motorcycle rally and I can't speak highly enough of our experience. We have stayed here several times in the past when we were lucky enough to get a reservation. Also, we have many friends who have stayed numerous times before and they all feel the same way. Our room was spotless every day. The "creekside" rooms back up to a delightful babbling brook that comes down from the hills surrounding Deadwood. Listening to the water lulled us to sleep every night. The breakfasts and dinners provided at no (or minimal) cost were very good. The overall quality of the restaurant was very nice as well. Their bakery makes the most wonderful donuts I have ever had! The hotel staff put these out for a late night snack at no cost to the guests, just another example of the hospitality one receives while staying here! Most of all, the service received from every member of the staff was exceptional! Everyone seemed so willing to go "above and beyond" no matter what the need was. Two examples....I purchased a buffalo skull that I needed to pack on the back of my bike to get it home, 1,000 miles away. The gentleman who ran the restaurant (he may have been one of the owners but I'm not sure) offered whatever I needed to wrap my purchase and secure it to the bike. He provided duct tape, scissors and heavy duty garbage bags to help me out. I asked if I could pay for anything as I had used quite a bit of his supplies, but he refused my offer. I tried again and again, but each time he answered I did not need to pay for anything, he was happy to do it. The other example that stands out happened as we were checking out. It became necessary to leave for home a day early. As anyone who has been to the Blackhills during the rally knows, rooms are paid in full many months in advance. We didn't even ask if we could get a refund for the day we would not be using. That's when Alice, the Guest Services Director volunteered that she would probably be able to rent out our room for the single night and then be more than happy to refund our money. I can imagine that many hotels would tell you the same thing, rent the room again and keep your original payment anyway! I have stayed in many places all over the world, both large chains and little independents. I can assure anyone who reads this that our experience here was very nice and you would be hard pressed to find better service anywhere!
The service here is exceptional.nners were very good
- Official Description (provided by the hotel):
- Deadwood Gulch Gaming Resort HAS IT ALL! The Gulch features a 24-Hour Casino, Award-Winning Hotel, Creekside Restaurant and Convention Center. With on-site parking in a beautiful Black Hills setting and access to the Mickelson Trail for year-round outdoor activities we are your one-stop-shop when planning a vacation. We’re all about you. You want a creek? Got it. Hot tub? Towels are at the front desk. We aim to please for all of your events and needs. As two-time winner of our state’s Great Service Award and winner of TripAdvisor's 2011 - 2017 Certificate of Excellence, we invite you to come enjoy Deadwood Gulch Gaming Resort. Award-winning property, award-winning staff, beautiful creek side setting…let our family serve yours. ... more less
- Reservation Options:
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- Also Known As:
- Deadwood Gulch Gaming Hotel Deadwood
- Deadwood Gulch Hotel
- Gulch Deadwood