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“Friendly staff makes this hotel #1”

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Mineral Palace Hotel and Gaming
Ranked #13 of 24 Hotels in Deadwood
Certificate of Excellence
Rapid City, South Dakota
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Friendly staff makes this hotel #1”
Reviewed 4 February 2012

I stayed at the Mineral Palace during our Ski For Light event January 22-26 and I can't say enough about the helpful, friendly staff. Karolea Schnabel was extremely courteous and easy to communicate and plan with while booking the event and everyone at the front desk followed her lead. The doormen/bellhops/valet staff were always welcoming and busy helping me or other guests with luggage or any other need. The bar staff always had a smile and I felt comfortable ordering a beer or a soda while sitting at the bar. They'd even take a picture with us when we asked.
The hotel rooms were very clean and a great place to come home to and relax after a busy day. We found a treat of some kind every evening left by the hotel staff.
While eating at the restaurant, I found myself very pleased with the attentive waitstaff and excellent food. The manager of the restaurant even came by my table to ask if everything was okay.
I didn't gamble but watched some friends play blackjack. The dealer was kind and patient explaining the game to new players.
Overall, this is an exceptional place to stay in Deadwood! The combination of the wonderful staff, attractive and clean rooms, first rate restaurant makes this my number one choice!

  • Stayed January 2012, travelled with friends
    • Value
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Helpful?
2 Thank sflfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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182 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
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English first
Toronto Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 February 2012

It's been almost one week removed from my trip to Deadwood for the Ski for Light event and from a wonderful and supportive stay at the Mineral Palace. The hotel and gaming staff was wonderful to us, the amenities, topnotch, and the location, can't beat it. Every hotel will offer similar things such as rooms and the normal things in them, restaurants, bars, etc.; so, it's not worth spending too much time on reviewing them only to say that all were made available and all were great.

For the totally blind traveler, I wish to highlight some of those things that truly impressed me about the Mineral Palace and its accommodating staff.

--The staff was not at all put off by all the dog guides in the hotel and there were quite a number of us and our dogs;

--I received a card key that had a hole punched into one corner so I knew which way to put it in the lock;

--Staff members were more than happy to stand by my slot machine to tell me how much I had won or lost;

--Staff members took the time to explain how to play certain games, where things were located in the hotel, how to get from place to place in Deadwood, etc.

--Staff often went above and beyond the normal call of duty like finding me a can opener when I needed one, making sure that a shuttle was available to bring us back from an evening out during a snow storm, making phone calls to other establishments in town to find out information for us.

I've travelled quite a lot and it is refreshing to come across a place that will promote an individual's sense of independence; a quality that is so important to a person who has a disability. A vacation is what I sought and, from all what I received from the Mineral Palace and its staff, I got my wish plus a whole lot more. I wish to commend the ownership and staff of the Mineral Palace in Deadwood for their forward thinking and thank them for an exceptional week. I just hope we can do it all again real soon.

  • Stayed January 2012, travelled with friends
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Helpful?
3 Thank rquan33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rapid City
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 February 2012

The negative review from the Ski-for-Light participant is unfortunate and is certainly not indicative of the day-to-day performance of the Mineral Palace employees or the owner. I have stayed at this Hotel for many years on many different occasions. I know the owner and several of the staff. Deadwood as a whole, and Mineral Palace i particular, prides itself on customer relationships. I know of an employee who was let go during this week who tried the "it's not my job" angle so I know that Mineral Palace does care about their customers. I wholeheartedly recommend this Hotel to anyone wishing to stay in Deadwood.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank Rick J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 February 2012

Having read "Never Coming Back" review of the Mineral Palace, I feel inclined to comment on my expierence of staying there that week. The Mineral Palace staff should be commended for their service this week. Ski For Light brings about 90 vissually and physically challenged indiviguals to Deadwood for a week of skiing. The majority of them stay at the Mineral Palace. I know there was at least 6 guide dogs. and about 25-30 wheelchairs staying at the hotel. The staff lowered the beds to make the transfer from chair to bed easier, they try to help in any way they could. I observed so many of them helping anybody in need, taking guide dogs outside helping with trays at breakfast, guide people to and from rooms or elevators. Some would volinteer to help when they were off duty. My weeks experience and observations could not be more different than "Never Coming Back". I'll Be Back

  • Stayed January 2012, travelled with friends
    • Value
    • Location
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Helpful?
2 Thank johny619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitney
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 February 2012

I have stayed at the Mineral Palace several times and it is always my choice when I go to Deadwood. I have stayed three times at the Mineral for an event called Ski for Light. I am blind and I have never been to a hotel anywhere that is so accomodating! The reception desk folks are always so very helpful as are all of the employees at the Mineral from the excellent housekeeping staff to the Cassino Workers. The Mineral is clean and has everything a person needs for a good time. One of the things I like is the seperation of the hotel rooms from the Cassino while still giving easy access to both. Stay here I highly recommend it for short or longer stays! In addition the Nineral has a fantastic restaurant above the Cassino. Good beds and very clean!

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank klemmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lonesome Dove
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 February 2012

I had a wonderful time at the Mineral Palace. The staff was friendly and the beds were comfortable. If you are going to Deadwood, this is your place to stay!

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Augustus M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rapid City, South Dakota
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 February 2012

stayed for a fun filled week, comfortable beds, heavy towels, great steaks, i'll be back

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank green654774
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mineral Palace Hotel and Gaming

Property: Mineral Palace Hotel and Gaming
Address: 601 Historic Main Street, Deadwood, SD 57732
Region: United States > South Dakota > Deadwood
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #13 of 24 Hotels in Deadwood
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Mineral Palace Hotel and Gaming 3.5*
Number of rooms: 75
Official Description (provided by the hotel):
Mineral Palace Hotel & Gaming: Located on Deadwood's Historic Main Street. Try your luck in our 12 Casinos. Enjoy Deadwood's Best Steaks at the Gem Steakhouse & Saloon. Pamper yourself in one of our 13 VIP Suites. All 75 recently remodeled rooms have in-room safes, iron, & ironing board, and free high-speed wireless Internet. Handicapped Accessible. ... more   less 
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