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“Solid hotel; comments on other reviews”

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Hampton Inn Deadwood at Tin Lizzie Gaming Resort
Ranked #7 of 24 Hotels in Deadwood
Certificate of Excellence
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Solid hotel; comments on other reviews”
Reviewed 15 July 2014 via mobile

This is smaller than most Hampton Inns. Yes, the parking is down the block. This is because the historic area design is subject to strict architectural restrictions to maintain the walkability and historic nature of the downtown.

The room was very clean. The front desk staff was excellent and very personable.

Other reviewers are harsh. The Western kitsch and numerous casinos in town aren't my cup of tea either, but that doesn't take away from the fact that this is a solid place to stay the night. I was here for business, but this is a town, and hotel, that falls over themselves to be hospitable to tourists. Lovely staff.

Stayed July 2014, travelled on business
Helpful?
2 Thank Elizabeth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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626 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
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  • English first
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English first
La Plata, Maryland
Level 4 Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 July 2014

Hotel was clean and well maintained. The staff was attentive to my needs. The location of the hotel was perfect for sightseeing the Black Hills Region. Location made it easy to get to Wyoming also. Breakfast was included and was good. If you like gambling you can participate right below your rooms.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Dominic Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Palm Beach, Florida
Level 5 Contributor
93 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 12 July 2014

This was our second stay at this hotel....ten years apart. It is a very average hotel in a town that is probably worth three hours of your time.

There was no consideration offered for our Hilton Diamond Status. The parking is inconveniently located down the block and across the street....unless your want to valet for a fee.

The breakfast room is small and crowded and stuck in the behind the scenes area of the hotel. Items are just average.

There must be better places to stay in the fabulous Black Hills region......This Hampton has nothing to recommend it.

Room Tip: choose a different hotel!!
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank LandR22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandy H, Manager at Hampton Inn Deadwood at Tin Lizzie Gaming Resort, responded to this review, 16 July 2014
Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We will take your comments under consideration as we continually work to improve our guest experience. We do hope the next time you are in area you will consider staying at our hotel and experience our true Hamptonality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 July 2014

Cheaply done. Tried to feed breakfast in a storage room on the 2nd floor (way overcrowded and long waits) when there is a functioning restaurant onsite...tried the brekky there and everything was cold, congealed & hard...probably would not be if they fed their guests there. A/C roared like a Mac truck. They took the bathroom fans out to put in a light fixture...bad idea...had to blow dry the mirror after a shower...and some people ....well they smell bad in the WC. Overall very poor condition. The staff did try to be helpful though.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank Joan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seguin, Texas
Level 5 Contributor
85 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 July 2014

It was just another Hampton inside, but the staff were great. They were very helpful and friendly. My husband enjoyed, Terry, the valet. He would sit outside to smoke and visit with him. He had a lot of good stories to tell and recommendations of places to eat and see.

Really good location to visit all the shops and restaurants. We don't do casinos, so never stopped into that section of the hotel.

Parking was unusual - small valet lot right across the street.

Room Tip: We had a room on the creek side. It looked out on a walking trail and a running creek.
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  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Sunshyne_Day
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DC Metro
Level 6 Contributor
139 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 2 July 2014

Parking lot wasn't very big but I did get a space. Check-in was easy. Staff was friendly. Our room was clean and comfortable. Love the squishy pillows!!! Room had fridge and microwave. Location was perfect. You can easily walk to the casinos and restaurants.

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank soonerj92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucks County, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 July 2014

We recently had the unfortunate experience of almost staying at this hotel on Friday, June 27, 2014. I say almost because we did not stay -- primarily because it was a smoking room (which I had booked with a request for non-smoking room if one became available) but also because of the rudeness of the front desk person. I mentioned at check-in that I wasn't sure how this was going to go over with the family but completed the check-in nonetheless. While my husband was parking the car, I checked the room and quickly realized that there was no way we would be able to stay. The hallway leading up to the room wasn't bad so I was thinking that it could work for us but once I opened the door to the room, it was like hitting a dingy gray wall of cigarette haze and odor that permeated everything. But that wasn't the worst part of the experience. It was the unconscionable rude attitude of the front desk person that tipped the scale. Even with a severely discounted room rate (employee discount), we could not fathom staying here. She was curt and had an unjustified rude attitude. After checking the room, I informed her that we would not be staying, she curtly stuck out her hand and said in clipped, snotty tones: "Keys". "Pass." ! Not one shred of customer service. All she had to say was "sorry it didn't work out." But instead I got "maybe you should pay more attention when you book your room". I was dumbfounded that she was that snotty. Maybe she was just having a bad day but then again, maybe not. Management should take notice.

If you are a non-smoker also be aware that the hotel is attached to a casino, people are smoking everywhere on the lobby level and the smoke wafts in from outside easily. We ended up at the SpringHill Marriott a stone's throw away -- an all non-smoking hotel, restaurant and casino AND their customer service was EXEMPLARY! We found out later that it was the top hotel choice in Deadwood and it was quite evident why after our sub-par experience at the Hampton. The hotel was spotless and every request was handled promptly, professionally and with a smile ( extra bed linens, parking questions, restaurant recommendations etc.) Save yourself a headache -- bypass Hampton and go straight to the SpringHill Marriott - even if you qualify for an employee discount. It's not worth it.

  • Stayed June 2014, travelled with family
    • Value
    • Service
Helpful?
5 Thank SLO301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandy H, Front Office Manager at Hampton Inn Deadwood at Tin Lizzie Gaming Resort, responded to this review, 11 July 2014
I really appreciate your taking the time to share your disappointment with your recent enteraction with our staff. I want to personally apologize for the way you were treated.
Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Deadwood at Tin Lizzie Gaming Resort

Property: Hampton Inn Deadwood at Tin Lizzie Gaming Resort
Address: 531 Main St, Deadwood, SD 57732-1105 (Formerly Hampton Inn Deadwood)
Phone Number:
Region: United States > South Dakota > Deadwood
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Deadwood
#5 Casino Hotel in Deadwood
#9 Family Hotel in Deadwood
#12 Romantic Hotel in Deadwood
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Deadwood at Tin Lizzie Gaming Resort 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Welcome to Hampton Inn at the Tin Lizzie Gaming Resort located downtown in historic Deadwood, SD, just minutes from Interstate 90. Our hotel provides easy access to Deadwood's many attractions, including the Days of '76 Museum and Rodeo Grounds, Mt. Moriah Cemetery, Historic Adams House and the site of Wild Bill's last poker game. Pan for gold at the Broken Boot Gold Mine or watch a reenactment of a Deadwood shootout. Hike or cycle on the famous George S. Mickelson trail. Venture further to admire Mount Rushmore, the Crazy Horse Memorial, Spearfish Canyon Scenic Byway, Devils Tower and the Badlands National Park. Our hotel is attached to the newly renovated Tin Lizzie Gaming Resort, offering over 275 slot machines, six live table games, a full service bar, expansive buffet, made-to-order grill, and the best parking on historic Main Street. Get your morning started with a free hot breakfast (served daily), or dine at the Tin Lizzie Restaurant and Grill - open for breakfast, lunch and dinner. After a busy day, refresh in the indoor pool, work out in the fitness center or relax on a clean and fresh Hampton bed(R). Each room in our Deadwood hotel has free WiFi, a 37-inch TV, mini-refrigerator, microwave and coffee maker. Consider staying in a suite with a separate living area and sofa bed or deluxe whirlpool tub. ... more   less 
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Also Known As:
Hampton Inn Deadwood Hotel Deadwood
Deadwood Hampton Inn

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