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“Excellent Experience!!”

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Deadwood Mountain Grand Hotel, a Holiday Inn Resort
Ranked #8 of 24 Hotels in Deadwood
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent Experience!!”
Reviewed 3 February 2013

My husband and I loved everything about our stay! The rooms were very clean and beds were comfy. Bathroom had a nice shower. Pool area was small but we enjoyed the hot tub - the pool and hot tub were both handicap accessible.
We ordered room service for breakfast and it only took 15 minutes. We loved the breakfast pizza!
The staff at this hotel was remarkable. Very accommodating and we were always greeted when we walked by.
The location was great if you dont mind walking a couple blocks to downtown area. The quality of the hotel made it worth it for us.
We would definitely stay again!!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kjblack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Manager at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, 7 February 2013
We are very appreciative of comments like the ones you posted here. It's our goal to provide not only a hotel room, but a relaxing, fun experience. Thank you for taking the time to post your experience with us! We hope you will be back soon!
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476 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Woodbury, Minnesota
Level Contributor
154 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 2 February 2013

The rates were excellent for this wonderful hotel. The rooms were decorated wonderfully and the bathroom was huge. The shower was big enough for a family of four. This hotel definitely has a luxurious feel to it. The bed was huge and had a nice warm down comforter. The only complaint I have is about the restaurant. After waiting for our breakfast for 45 minutes it was delivered to us ice cold. The waitress had no excuse and was not very friendly at all. I would definitely stay at this property again, but avoid the restaurant.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Manager at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, 7 February 2013
Thank you for the time you took to let us know how your stay was! While we always want to hear the best things about our property, we do need to know what areas we can make improvements in. It's our goal to create an unique and unforgettable experience for each guest. Again, thank you for your review.
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Rapid City
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 February 2013

DMG hosted our 34th annual Ski For Light banquet and out of the 30 previous banquets I've attended (at other facilities), this was the absolute best! Not only did they accomodate our needs, they went way beyond our expectations. The meal was fantastic and expeditiously served, the PA system and video broadcast on the big screen were of the very best quality, and get this: it is my understanding that the bulk of the DMG staff VOLUNTEERED their time to host our event! I'm telling you, this is what South Dakota, Deadwood, and the Mountain Grand are all about. I live just outside of Rapid City and the "Grand" is always on my "must visit" list each time I come to Deadwood. If you visit Deadwood, you'd being doing yourself a dis-service not to visit the Grand.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Service
Helpful?
2 Thank Rick J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Manager at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, 7 February 2013
Thank you so much for this great review! Please know the staff at DMG enjoyed the event almost as much as your guests did. What a wonderful event. We are looking forward to being a part of it again next year. Again, thank you!
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 January 2013 via mobile

I recently organized a bus trip to Deadwood. Planning the entire trip was a great experience! Phylis at DMG was so helpful and made my job very easy. The staff was ready for us the moment we arrived. Check in went better than I had anticipated. We planned a meal for our guests in Bills Backstage Bar and the meal was excellent! There was plenty of food and the staff kept the trays full. No one went away hungry and I heard many compliments from our guests. Several of our guests commented on the beauty of the rooms and the casino. Overall, we had a great stay. DMG is on the top of the list for my next stay in Deadwood! PS. Be sure to have a Bloody Mary in the Slime Plant Bar......excellent!

Stayed January 2013, travelled on business
Helpful?
2 Thank Carolyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Manager at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, 7 February 2013
What a great review! We really appreciate your wonderful comments regarding your stay with us. Please know how much the staff at DMG enjoyed having your fun group as our guests. We look forward to your next visit at the Grand!
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Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 January 2013 via mobile

my husband and I stayed for 2 nights..finding the hotel through the casino was a little annoying, the parking on weekends isn't the best but the valets are very helpful...we found when we entered that the glass hadn't been cleaned and food items were left on the balcony. on our last morning room service came in without knocking and startled us...we stayed in the big and rich suite...I suppose I was just expect more for what I paid...the view was amazing though.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lizzyred88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Manager at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, 7 February 2013
Thank you for giving Deadwood Mountain Grand hotel a try. We truly appreciate your business and apologize for the challenges you encountered during your stay. As we have opened relatively recently, we continue to learn from customer feedback such as yours and take it seriously in improving our operation. We apologize for the breakdowns in customer service you experienced. Thank you for choosing the Grand. We hope to see you again on your next visit to Deadwood.
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Sabetha, Kansas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 January 2013

The hotel room is very nice. Bed is comfortable. Bathroom is very nice with walkin shower. The entrance to hotel lobby is tricky but overall a good stay. The fireplace in lobby is a nice touch. There is a happy hour in bar. The entertainment was good on Friday night (karaoke)

Room Tip: Close to town
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  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vicktrisha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Manager at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, 27 January 2013
Thank you for choosing Deadwood Mountain Grand during your recent stay in Deadwood. We appreciate your nice comments about our property. We agree the Slime Plant Bar is a must while visiting Deadwood, great fun, great food, great people. Hope to see you back soon!
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Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 January 2013

Fantastic hotel. Staying in the winter afforded us the opportunity to stay here as we could afford it. Summer prices in Deadwood are higher than winters. Yes, it is a new hotel, but it was built well, the room was big, clean and well styled. The staff were kind, too. Very comfortable bed and pillows. Loved the tiled bathroom shower and flower. Plus is is adjacent to the downtown casinos. This place has a great consino and restaurant, too.

Room Tip: Best rates are Sunday through Thursday
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sdtaresident
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Manager at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, 27 January 2013
Thank you for the wonderful comments about our property. We strive to make our guests as comfortable as possible, and we are glad to hear you enjoyed your stay! We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Deadwood Mountain Grand Hotel, a Holiday Inn Resort

Property: Deadwood Mountain Grand Hotel, a Holiday Inn Resort
Address: 1906 Deadwood Mountain Dr, Deadwood, SD 57732-1572
Phone Number:
Region: United States > South Dakota > Deadwood
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 24 Hotels in Deadwood
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Deadwood Mountain Grand Hotel, a Holiday Inn Resort 3.5*
Number of rooms: 98
Official Description (provided by the hotel):
The only place in Deadwood to rock out and rest up -- Deadwood Mountain Grand, A Holiday Inn Resort -- is one of the area’s newest and most unique hotel properties, a resort experience that is sure to leave you longing for a return trip long after you return home. At the Deadwood Mountain Grand Hotel, Casino and Event Center, perched on a hill overlooking historic Deadwood and featuring GRAND views, the 98-room luxury hotel is a wonderful addition to the recently refurbished adjoining Homestake Mine Slime Plant, one of Deadwood’s most unique historic landmarks, now home to Deadwood’s only large-scale event center and casino. Combined, the three (hotel, event center and casino) provide a resort mix unparalleled by any other. Our three executive king rooms, along with our five king suites deliver the most breath taking views in town. Seven of these eight well-appointed rooms feature spectacular views from their private balconies, including that of Mount Moriah Cemetery (the final resting place of Wild Bill Hickok, Calamity Jane and other legends of the Wild West) and Historic Deadwood. Relax and enjoy lounging by the grand stone fireplace over two stories tall under vaulted ceilings or cozy up by the side seating fireplace both making our rustic interior. ... more   less 
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