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Deadwood Mountain Grand Hotel, a Holiday Inn Resort
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Reviews (521)
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All reviewsevent centerdoor manhotel elevatoryour luggageparking garagehotel restaurantloved this hotelhistoric buildingvalet serviceclose to downtownblack hillsmain stpool and hot tubnice roomrapid cityoff seasonroad trip
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Reviewed 1 October 2013

We stayed in this hotel for three nights during our last US trip. The hotel is separated from the casino although you have to walk through it before you can enter the hotel. As the hotel is just a few years old, the rooms and the whole look and feel are good and clean. Nice rooms, and nicely located very close to the city Main Street. Nice restaurant on site which we only used for breakfast.

  • Stayed: September 2013, travelled as a couple
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1  Thank FransHeijmans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this reviewResponded 3 October 2013

Thank you for sharing your wonderful experience on TripAdvisor. We are pleased to read Deadwood Mountain Grand exceeded your expectations and provided you with unmatched service and accommodations. We look forward to the pleasure of welcoming you back to our Grand Resort

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Reviewed 30 September 2013

We spent two nights at Deadwood Mnt. Grand Hotel, which wasn't so "grand"! We were certainly disappointed in this hotel. It was very unhandy to have to take our luggage through the CASINO to get to our room and.... The restaurant service was terrible and our waitress very unfriendly.
When we arrived back in Ohio and checked our credit card statement, we realized that the hotel had billed us twice. Then when I called to tell them that they had charged our credit card twice....they acted like it was no big deal.
I asked for a receipt and when the receipt came it showed they had credited the amount to someone elses card. So I had to make another long distance call to get that straightened out.
...........hmm wondering if someone there is trying to make some money on the side.
We will not go back to this hotel!
...............

  • Stayed: September 2013, travelled as a couple
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5  Thank Garks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this reviewResponded 2 October 2013

Let us begin by thanking you for your business and saying we are sorry for the confusion and frustration surrounding your recent stay at Deadwood Mountain Grand. Your experience is anything but typical of a "GRAND" stay. To ensure these types of mistakes don't happen in the future, we have already taken precautionary measures in the way of customer service training and internal policy and procedure modifications. Our restaurant was in a transitionary state during your visit and we regret the service you received was less than satisfactory. Please know that we strive each day to achieve GRAND guest service and we would encourage you to give us a second chance in order for you to experience it.

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Reviewed 29 September 2013

Great, unique hotel. I love the way it is split, on 2 levels. The Casino, then up and into the hotel. Rooms large, and spotless (though it is relatively new). Staff were polite and helpful. Porters wer brilliant! Decent Pool and hot tub. Shame they couldnt provide some sort of breakfast in the price. We had also requested a balcony room on booking, but were told they were all booked, and it would be extra anyway. The website didn't make this clear. However, a lovely hotel and we enjoyed our stay

  • Stayed: September 2013, travelled as a couple
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Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this reviewResponded 3 October 2013

What a kind and thoughtful review of the Grand! Thank you so much for sharing your experience with us. We look forward to welcoming you back the next time you visit historic Deadwood.

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Reviewed 24 September 2013

We stayed at the Deadwood Mountain Grand for the second time and would come back in a heartbeat! Hotel staff is courteous, helpful, and extremely nice! Rooms are exceptionally clean and well maintained. Definitely recommend the balcony rooms, if you can get one! Of all the places we stayed on our trip to South Dakota/Wyoming/Montana areas, this was by far the best!

Room Tip: Balcony rooms have great views of the city!
  • Stayed: September 2013, travelled as a couple
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Thank sawyerlyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this reviewResponded 3 October 2013

Wow! Thank you so much for your kind review and for providing us feedback on your recent visit. It is with great pleasure to know our property and staff exceeded your expectations for the second time! We hope to see you on your next trip back to South Dakota.

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Reviewed 23 September 2013

We stayed here for 3 nights/4 days, and had a great time. Hotel accommodations were fantastic. Room extremely comfortable, staff attentive and welcoming. We plan on coming back next year. Great spot as a base for exploring the Black Hills area. Take a walk around town, eat at the Howling Hawg diner and the Deadwood Social Club. Eat, drink, and gamble in the hotel as well. Best accommodations in Deadwood bar none. I will recommend this hotel to everyone. Fantastic time. Don't miss the cemetery tour (climb to top of Mt. Noriah as well).

Stayed: September 2013, travelled with family
Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this reviewResponded 3 October 2013

Thank you for taking the time to share your experience and your thoughts on Deadwood Mountain Grand. You have expressed such kind words. We aim to provide experiences that are not only memorable but truly unforgettable, and it delights me to know that you experienced just that. Thank you once again, and we look forward to welcoming you back to the Grand in the future.

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