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“First Class Customer Service and Facility”

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Deadwood Mountain Grand Hotel, a Holiday Inn Resort
Ranked #9 of 25 Hotels in Deadwood
Certificate of Excellence
Reviewed 2 March 2014

Just returned from a very cold Deadwood trip for the mardi gras celebration. This was our tour company's first opportunity to take a group to the Mountain Grand. Everyone from the greeter to the bellhop and waitstaff did an excellent job in welcoming our group. We always appreciate when a property makes us look good in the eyes of our customers. The facility is first class all around.

Stayed: March 2014, travelled on business
Thank AmeriStarTransport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this reviewResponded 4 March 2014

Thank you for choosing Deadwood Mountain Grand as host for your group. We are so pleased your group enjoyed their stay with us and we appreciate your kind review. It is our goal that each and every guest leaves with an exceptional experience, and we're glad that you were able to do just that. Again, thank you for your kind words, and we look forward to your next visit with us, and we hope the weather will be warner!

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Reviews (509)
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324 - 330 of 509 reviews

Reviewed 18 February 2014

First impression: AMAZING! Never in SD have I had a bellman take us up to our room and unload the bags! Every bit of the staff treated us like we were family! I've never seen so many people that genuinely enjoy their jobs. The dealers were fantastic. The fun tournaments they offer throughout the casino, blackjack, slot tourney, etc. I have never stayed there and I would do it again and again. You knew who the regulars by the way the staff interacted with them, and I didn't feel I was treated any different, it was spectacular and I will be talking about this place for years to come. I will recommend it to EVERYONE!

  • Stayed: February 2014, travelled as a couple
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Thank Aubrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this reviewResponded 4 March 2014

What a pleasure it was to have you as our guest! Thank you for choosing Deadwood Mountain Grand and for allowing us the opportunity to provide you with an experience that was truly memorable. We are excited to welcome you back in the near future!

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Reviewed 23 January 2014

I took my husband for a birthday weekend. We had the BEST time, From Jerry the "bellman" thru Travis the manager (hotel check-in, sales store, casino, restaurant & bar(Slime,table +concert) personnel,+ parking) we were "treated like royalty"! My husband is not hard to please yet he has very high standards when it comes to service. The sharing of history & knowledge was amazing VERY FRIENDLY, HELPFUL & SOCIABLE L Sipe

Room Tip: Tho the spa was not open yet We enjoyed the pool/hot tub often
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  • Stayed: January 2014, travelled as a couple
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Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this reviewResponded 30 January 2014

Thank you for sharing your wonderful experience on TripAdvisor. We are pleased to read Deadwood Mountain Grand exceeded your expectations and provided you with unmatched service and accommodations. We look forward to the pleasure of welcoming you back to our Grand Resort - hopefully, on your next visit you will take advantage of our new spa!

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Reviewed 15 January 2014

My son and I stayed here on the second stop on our way from Louisville to Seattle where he is relocating. This hotel, now a Holiday Inn and Casino, sits mostly on the side of a hill overlooking most of the town creating some interesting views. When arriving by car you drive to the top of a ramp where you can unload and then self park or valet park (both free). Given the cold weather we elected the valet. To enter the hotel you must push your luggage cart to the opposite end of the casino to find the elevators. The casino at about 9:30pm on a Thursday night was empty with the exception of three people playing black jack at one table. The casino needed a bit of sprucing up including replacement of the dirty carpet. This was not an impressive entrance. Once in the hotel lobby things began to look a bit better. Checking in was a bit different since it is done sitting at a concierge type desk. The clerk was friendly and helpful. We asked for direction to restaurants still serving at that hour and were shocked to hear that none would be open by the time we would be able check in and walk to them. We were able to eat at the hotel bar getting in just under the wire before the kitchen closed. Menu at that time was limited to burgers and fries but they were very good and we enjoyed talking to the bar tender and other patrons. The room was adequate and clean and checking out was no problem. This hotel was OK but I would likely try another lodging location if I return to Deadwood.

  • Stayed: January 2014, travelled on business
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2  Thank Dwtilford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this reviewResponded 21 January 2014

Thank you for choosing Deadwood Mountain Grand during your recent trip through South Dakota. We appreciate hearing from all our guests and value each and every review we receive. Yes, we agree, January in South Dakota can certainly present challenges for our housekeeping staff when it comes to keeping the front entrance carpet free of snow and the salt mixture that is a must when caring for our outside entrance and keeping our guests safe. I well certainly share your concerns with our cleaning staff. Please know that our main building was actually a Slime Plant, built in 1906, because it is historic and lies within Deadwood's Historic Landmark District, Deadwood Historic Preservation rules and regulations apply. But the hotel is new. Nevertheless, our hotel that completed almost two years year ago had to follow the guidelines set forth by those historic preservation rules in joining the existing building, thus, the short walk through the casino. We have a great valet service waiting to help all our guests with their luggage. Again, thank you, and we do hope to see you again should you travel this way in the future.

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Reviewed 11 January 2014 via mobile

The hotel is very nice and clean. The front desk staff always greeted us upon entering. The doormen also opened the door and warmly greeted us. Weekend pricing was a little high but weekday price was fair. You can walk downtown to casinos and bars. The entrance was difficult to find. You must go entirely through the casino to an elevator then take the elevator to the hotel lobby. Once checked in, you take another elevator to your room. The bar food is mediocre. We didn't eat in the restaurant/grill. Good place to stay in Deadwood.

Stayed: January 2014, travelled as a couple
Thank KSeater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this reviewResponded 21 January 2014

Thank you so much for sharing your experience with us. We look forward to welcoming you back the next time you visit historic Deadwood.

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Reviewed 8 January 2014

We stayed at this hotel from December 26-29th, 2013. This is the second time we stayed there, but the first time under it's new ownership (Holiday Inn). The hotel is new so it is in really good shape, and clean. But the staff, service and amenities really suck! We booked 6 rooms three months in advance and requested to be put all together, but they put us on two different floors! We booked one room with a king-size bed, as me and my husband are newly weds and we did not get it! The restaurant food is terrible and the service is worse! We were the only table in the restaurant and it took almost an hour to get our food and two of the orders were wrong! There is nothing on the menu for vegetarians other than one garden salad. The gaming floor is not well set-up and they usually only had one waitress for the whole thing. Which means you wait an hour+ to get drinks. The manager is this sleazy little man, that did not care what we had to say, and did nothing about our complaints. We definitely will not be staying there again! The Deadwood Gulch is 1000 times better!

  • Stayed: December 2013, travelled with family
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4  Thank Kathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this reviewResponded 12 January 2014

Let us begin by saying we are so sorry for the confusion and customer service errors that surrounded your visit. Please be assured that the points you have made have been addressed and appropriate training measures put in place with our management and staff to ensure they won't happen again. Although we are affiliated with Holiday Inn, no ownership change has occurred at our property. What concerns us most is that you enjoyed your first stay with us enough to return for a second visit, which points to a series of isolated events that we sincerely apologize for and are disappointed you encountered. Your experience is atypical of the GRAND guest experience we strive for and we invite you back for another positive experience at our property

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Reviewed 30 December 2013

Although we spent only one night at the hotel, my husband and I were very impressed. Located above the old slime plant dating from Deadwood's gold rush days, the Mountain Grand makes a very nice choice for a stay in the area. As other reviewers have noted, the hotel is located through the casino and you will have two elevator rides to your room. Our's had a balcony with a lovely view over the town was very nicely appointed with a comfortable bed, flat-screen TV, and a large bath. Room service is available. The lobby is beautiful and echoes the history of the Black Hills. From the front door to the front desk the staff is extremely friendly and helpful. Valet parking is available in the adjacent parking structure and, although it was not completed during our stay, a spa will be open soon.

Room Tip: The rooms with balconies are wonderful when the weather is warm or you just like a nice view.
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  • Stayed: December 2013, travelled as a couple
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Thank Settergal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this reviewResponded 1 January 2014

Thank you for sharing your wonderful experience on TripAdvisor. We are pleased to read Deadwood Mountain Grand exceeded your expectations and provided you with unmatched service and accommodations. We look forward to the pleasure of welcoming you back to our Grand Resort - hopefully, on your next visit you will take advantage of our new spa! Happy New Year!

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Additional Information about Deadwood Mountain Grand Hotel, a Holiday Inn Resort

Address: 1906 Deadwood Mountain Dr, Deadwood, SD 57732-1572
Phone Number:
Region: United States > South Dakota > Deadwood
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 25 Hotels in Deadwood
Price Range: £78 - £279 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Deadwood Mountain Grand Hotel, a Holiday Inn Resort 3.5*
Number of rooms: 98
Official Description (provided by the hotel):
The only place in Deadwood to rock out and rest up -- Deadwood Mountain Grand, A Holiday Inn Resort -- is one of the area’s newest and most unique hotel properties, a resort experience that is sure to leave you longing for a return trip long after you return home. At the Deadwood Mountain Grand Hotel, Casino and Event Center, perched on a hill overlooking historic Deadwood and featuring GRAND views, the 98-room luxury hotel is a wonderful addition to the recently refurbished adjoining Homestake Mine Slime Plant, one of Deadwood’s most unique historic landmarks, now home to Deadwood’s only large-scale event center and casino. Combined, the three (hotel, event center and casino) provide a resort mix unparalleled by any other. Our three executive king rooms, along with our five king suites deliver the most breath taking views in town. Seven of these eight well-appointed rooms feature spectacular views from their private balconies, including that of Mount Moriah Cemetery (the final resting place of Wild Bill Hickok, Calamity Jane and other legends of the Wild West) and Historic Deadwood. Relax and enjoy lounging by the grand stone fireplace over two stories tall under vaulted ceilings or cozy up by the side seating fireplace both making our rustic interior. ... more   less 
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