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“Wonderful gem in Deadwood” 5 of 5 bubbles
Review of Deadwood Mountain Grand Hotel, a Holiday Inn Resort

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Deadwood Mountain Grand Hotel, a Holiday Inn Resort
Ranked #9 of 24 Hotels in Deadwood
Certificate of Excellence
Greensboro, North Carolina
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Wonderful gem in Deadwood”
5 of 5 bubbles Reviewed 9 March 2014

From the moment I arrived at the Deadwood Mountain Grand, I knew this would be a great stay. We were promptly greeted by Jerry, a helpful employee with a warm personality. He helped load our bags and escorted us to the hotel check in area while giving us a little history lesson and tour of the property. We were greeted by several employees we passed and the front desk employees were just as friendly and prompt. Our room was a standard double room and I found it to be clean and inviting. There was a large flat screen tv, small coffeemaker (disappointingly, the coffee had not been restocked in our room) and spa robes in our room. The bathroom had a large vanity area and tiled shower, but no tub. The hotel is well kept and very well decorated. This was a great stay for the price. Also, there is no complimentary breakfast but prices for room service and regular menu items from the restaurant in the casino area are reasonable. I would definitely choose the Deadwood Mountain Grand for our next stay.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ANGELA A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, 31 March 2014
Thank you for sharing your wonderful experience on TripAdvisor. We are pleased to read Deadwood Mountain Grand exceeded your expectations and provided you with unmatched service and accommodations. We look forward to the pleasure of welcoming you back to our Grand Resort. I will pass on your compliment to Deadwood's finest, Jerry!
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463 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (115)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Ponca City, Oklahoma, United States
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 March 2014

My best friend and I spent the night at the beautiful Deadwood Mountain grand over presidents day weekend. The hotel is beautiful. It was still snowy in the area and cold but we knew that coming in. It's literally at the top of the street of the main walking area for the town. We just stepped outside walk down a few feet and there was the first casino. The lobby of the hotel feels a little Vegas like as you have to walk through casino to even get to the lobby but that is the vibe of the entire town. The rooms were beautiful, beds were comfy. Very clean and it was perfect for our one night stay. If I am ever in the area again I will definitely stay here again.

  • Stayed February 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Grace-NotsoGrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, 4 March 2014
Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are humbled to have received such thoughtful comments, for there really is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. We hope you will consider us home again on a future " road trip" to Deadwood.
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Yelm, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 March 2014

Better late than never, this review was for a stay the weekend of april 6, 2013. My husband and I went for our anniversary. Every single part of our stay was fantastic. When I mentioned it was our anniversary during booking the hotel, I certainly didn't expect the upgraded room and was especially surprised by the nice card and bottle of champagne that was hand-delivered (with a smile) after our arrival. The room was wonderful, all of the staff were very kind, and the FOOD.....AMAZING! As I'm currently in Washington state (online, looking for another excursion for this years anniversary), I'm so depressed that we won't be at the deadwood mountain grand again. I would love to go every year, for our anniversary and any other celebratory occasion. I had to stop by and tell the world how impressed I was, this coming from someone who has NEVER written an online review. Again, thank you so much!

Room Tip: We had a gunslinger suite that was perfectly cozy and posh with a pretty view.
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  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jenna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, 4 March 2014
What a joy to read such a glowing review! Thank you for taking the time to share your experience. We are so pleased to hear we exceeded your expectations! It is such a pleasure knowing that you will consider us as your host during your future visits to Historic Deadwood! Again, thank you for choosing the Grand and happy anniversary from your friends at Deadwood Mountain Grand!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsbluff, Nebraska
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 2 March 2014 via mobile

Just returned from a very cold Deadwood trip for the mardi gras celebration. This was our tour company's first opportunity to take a group to the Mountain Grand. Everyone from the greeter to the bellhop and waitstaff did an excellent job in welcoming our group. We always appreciate when a property makes us look good in the eyes of our customers. The facility is first class all around.

Stayed March 2014, travelled on business
Helpful?
Thank AmeriStarTransport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, 4 March 2014
Thank you for choosing Deadwood Mountain Grand as host for your group. We are so pleased your group enjoyed their stay with us and we appreciate your kind review. It is our goal that each and every guest leaves with an exceptional experience, and we're glad that you were able to do just that. Again, thank you for your kind words, and we look forward to your next visit with us, and we hope the weather will be warner!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Humboldt, South Dakota
1 review
5 of 5 bubbles Reviewed 18 February 2014

First impression: AMAZING! Never in SD have I had a bellman take us up to our room and unload the bags! Every bit of the staff treated us like we were family! I've never seen so many people that genuinely enjoy their jobs. The dealers were fantastic. The fun tournaments they offer throughout the casino, blackjack, slot tourney, etc. I have never stayed there and I would do it again and again. You knew who the regulars by the way the staff interacted with them, and I didn't feel I was treated any different, it was spectacular and I will be talking about this place for years to come. I will recommend it to EVERYONE!

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Aubrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, 4 March 2014
What a pleasure it was to have you as our guest! Thank you for choosing Deadwood Mountain Grand and for allowing us the opportunity to provide you with an experience that was truly memorable. We are excited to welcome you back in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moorcroft, Wyoming
1 review
5 of 5 bubbles Reviewed 23 January 2014

I took my husband for a birthday weekend. We had the BEST time, From Jerry the "bellman" thru Travis the manager (hotel check-in, sales store, casino, restaurant & bar(Slime,table +concert) personnel,+ parking) we were "treated like royalty"! My husband is not hard to please yet he has very high standards when it comes to service. The sharing of history & knowledge was amazing VERY FRIENDLY, HELPFUL & SOCIABLE L Sipe

Room Tip: Tho the spa was not open yet We enjoyed the pool/hot tub often
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  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, 30 January 2014
Thank you for sharing your wonderful experience on TripAdvisor. We are pleased to read Deadwood Mountain Grand exceeded your expectations and provided you with unmatched service and accommodations. We look forward to the pleasure of welcoming you back to our Grand Resort - hopefully, on your next visit you will take advantage of our new spa!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisville, Kentucky
Level Contributor
139 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 15 January 2014

My son and I stayed here on the second stop on our way from Louisville to Seattle where he is relocating. This hotel, now a Holiday Inn and Casino, sits mostly on the side of a hill overlooking most of the town creating some interesting views. When arriving by car you drive to the top of a ramp where you can unload and then self park or valet park (both free). Given the cold weather we elected the valet. To enter the hotel you must push your luggage cart to the opposite end of the casino to find the elevators. The casino at about 9:30pm on a Thursday night was empty with the exception of three people playing black jack at one table. The casino needed a bit of sprucing up including replacement of the dirty carpet. This was not an impressive entrance. Once in the hotel lobby things began to look a bit better. Checking in was a bit different since it is done sitting at a concierge type desk. The clerk was friendly and helpful. We asked for direction to restaurants still serving at that hour and were shocked to hear that none would be open by the time we would be able check in and walk to them. We were able to eat at the hotel bar getting in just under the wire before the kitchen closed. Menu at that time was limited to burgers and fries but they were very good and we enjoyed talking to the bar tender and other patrons. The room was adequate and clean and checking out was no problem. This hotel was OK but I would likely try another lodging location if I return to Deadwood.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Dwtilford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, 21 January 2014
Thank you for choosing Deadwood Mountain Grand during your recent trip through South Dakota. We appreciate hearing from all our guests and value each and every review we receive. Yes, we agree, January in South Dakota can certainly present challenges for our housekeeping staff when it comes to keeping the front entrance carpet free of snow and the salt mixture that is a must when caring for our outside entrance and keeping our guests safe. I well certainly share your concerns with our cleaning staff. Please know that our main building was actually a Slime Plant, built in 1906, because it is historic and lies within Deadwood's Historic Landmark District, Deadwood Historic Preservation rules and regulations apply. But the hotel is new. Nevertheless, our hotel that completed almost two years year ago had to follow the guidelines set forth by those historic preservation rules in joining the existing building, thus, the short walk through the casino. We have a great valet service waiting to help all our guests with their luggage. Again, thank you, and we do hope to see you again should you travel this way in the future.
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Additional Information about Deadwood Mountain Grand Hotel, a Holiday Inn Resort

Property: Deadwood Mountain Grand Hotel, a Holiday Inn Resort
Address: 1906 Deadwood Mountain Dr, Deadwood, SD 57732-1572
Phone Number:
Region: United States > South Dakota > Deadwood
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 24 Hotels in Deadwood
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Deadwood Mountain Grand Hotel, a Holiday Inn Resort 3.5*
Number of rooms: 98
Official Description (provided by the hotel):
The only place in Deadwood to rock out and rest up -- Deadwood Mountain Grand, A Holiday Inn Resort -- is one of the area’s newest and most unique hotel properties, a resort experience that is sure to leave you longing for a return trip long after you return home. At the Deadwood Mountain Grand Hotel, Casino and Event Center, perched on a hill overlooking historic Deadwood and featuring GRAND views, the 98-room luxury hotel is a wonderful addition to the recently refurbished adjoining Homestake Mine Slime Plant, one of Deadwood’s most unique historic landmarks, now home to Deadwood’s only large-scale event center and casino. Combined, the three (hotel, event center and casino) provide a resort mix unparalleled by any other. Our three executive king rooms, along with our five king suites deliver the most breath taking views in town. Seven of these eight well-appointed rooms feature spectacular views from their private balconies, including that of Mount Moriah Cemetery (the final resting place of Wild Bill Hickok, Calamity Jane and other legends of the Wild West) and Historic Deadwood. Relax and enjoy lounging by the grand stone fireplace over two stories tall under vaulted ceilings or cozy up by the side seating fireplace both making our rustic interior. ... more   less 
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