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“Personal items left in the room”

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Deadwood Mountain Grand Hotel, a Holiday Inn Resort
Ranked #8 of 24 Hotels in Deadwood
Certificate of Excellence
Casper, Wyoming
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Personal items left in the room”
Reviewed 3 May 2014

I left 2 inexpensive pieces of jewelry on the vanity when we checked out of room 315 on 04/26/14. I called back after we left and was told nothing was turned in, but they were full and maybe no time to get to lost and found. I said if the items weren't spotted and picked up to return, they would have to have been picked up in the towel on the vanity. No call back, so I called again and was told nothing turned in. I then left a message on the website, and again no call.
This was an extremely POOR way of handling missing personal items - BEWARE!.

Room Tip: Haul your valuables with you when out of the room - and triple check when checking out.......
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Marian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, 17 May 2014
Let us begin by saying we are so sorry for the confusion and customer service errors that surrounded your visit. Please be assured that the points you have made have been addressed and appropriate training measures put in place with our management and staff to ensure they won't happen again
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476 reviews from our community

Traveller rating
    285
    129
    32
    15
    15
See reviews for
117
215
8
30
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Nashville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 April 2014

Great place to stay and to see a concert in a more intimate setting. Super friendly staff too. Plus there's so many cool things to do around Deadwood. Very highly recommend Deadwood Mountain Grand.

Steve from Nashville

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, 17 May 2014
What a pleasure it was to have you as our guest! Thank you for choosing Deadwood Mountain Grand and for allowing us the opportunity to provide you with an experience that was truly memorable. We are excited to welcome you back in the near future!
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The Black Hills, South Dakota
Level Contributor
105 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 29 April 2014

We live in the Black Hills of SD and get to Deadwood occassionaly for a long week-end. This was our first visit this hotel but will not be the last.
We travel a lot across the US and Mexico and this hotel will easily rank in the top 5. The whole experience was top notch from check-in to check-out. We are not gamblers but the casino areas were beautiful and service best to none.
The room on the top floor was extremely comfortable, clean and quiet. We could not ask for more in affordable properties. We will highly recommend and surely return. Thanks for the Memory!

Room Tip: When visiting Deadwood, look no further. #1 guaranteed!
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ralph K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, 17 May 2014
Thank you for your feedback. Exceeding each and every guest’s expectations is our specialty here at Deadwood Mountain Grand. We are so pleased to read your kind words and thank you for sharing them. We look forward to the privilege of welcoming you back and exceeding your expectations again in the near future.
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Williston, North Dakota
Level Contributor
67 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 March 2014 via mobile

This is our favorite place to stay. The whole hotel is pet friendly. So you won't get stuck in an outdated, nasty room. All there rooms are immaculate. This is such a beautiful hotel. We never stay anywhere else.

Stayed October 2013, travelled with friends
Helpful?
1 Thank Joel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, 31 March 2014
Thank you so much for such a positive review!. Of course, it makes us ecstatic to hear you will choose us for future trips to Deadwood. Again, thank you. We look forward to seeing you again soon.
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Salem, South Dakota
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 March 2014

The service was great, wonderful helpful staff, nice beautiful clean room, nice & quiet, great meals at restaurant, nice casino, great concert hall. Wonderful complimentary bottle of champagne to make our "45th" anniversary special. Will definitely tell others to stay there. Will see us again for many return trips.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, 31 March 2014
What a pleasure it was to have you as our guest on such as special occasion! Thank you for choosing Deadwood Mountain Grand and for allowing us the opportunity to provide you with an experience that was truly memorable. We are excited to welcome you back in the near future!
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Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 March 2014

If you are going to be in the Black Hills and plan on staying in Deadwood do yourself a BIG favor and stay at the Deadwood Mountain Grand. Not only is the facility & rooms A++ but the staff from top to bottom are profesional, helpful, kind and a truly a pleasure to deal with! I recently stayed there and used the conference room for my mom and dad's 50th wedding anniversary suprise party and all I can say is that the staff at the Mountain Grand helped us to put on a party that will be remembered for a very long time!! A great big thank you to Brad, Susan, Phillis, Jerry and the whole team! Ill see you again soon. Matt

Room Tip: All the rooms are great!
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, 31 March 2014
Thank you for your feedback. Exceeding each and every guest’s expectations is our specialty here at Deadwood Mountain Grand. We are so pleased to read your kind words and thank you for sharing them. We look forward to the privilege of welcoming you back and exceeding your expectations again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro, North Carolina
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 March 2014

From the moment I arrived at the Deadwood Mountain Grand, I knew this would be a great stay. We were promptly greeted by Jerry, a helpful employee with a warm personality. He helped load our bags and escorted us to the hotel check in area while giving us a little history lesson and tour of the property. We were greeted by several employees we passed and the front desk employees were just as friendly and prompt. Our room was a standard double room and I found it to be clean and inviting. There was a large flat screen tv, small coffeemaker (disappointingly, the coffee had not been restocked in our room) and spa robes in our room. The bathroom had a large vanity area and tiled shower, but no tub. The hotel is well kept and very well decorated. This was a great stay for the price. Also, there is no complimentary breakfast but prices for room service and regular menu items from the restaurant in the casino area are reasonable. I would definitely choose the Deadwood Mountain Grand for our next stay.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ANGELA A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, 31 March 2014
Thank you for sharing your wonderful experience on TripAdvisor. We are pleased to read Deadwood Mountain Grand exceeded your expectations and provided you with unmatched service and accommodations. We look forward to the pleasure of welcoming you back to our Grand Resort. I will pass on your compliment to Deadwood's finest, Jerry!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Deadwood Mountain Grand Hotel, a Holiday Inn Resort

Property: Deadwood Mountain Grand Hotel, a Holiday Inn Resort
Address: 1906 Deadwood Mountain Dr, Deadwood, SD 57732-1572
Phone Number:
Region: United States > South Dakota > Deadwood
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 24 Hotels in Deadwood
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Deadwood Mountain Grand Hotel, a Holiday Inn Resort 3.5*
Number of rooms: 98
Official Description (provided by the hotel):
The only place in Deadwood to rock out and rest up -- Deadwood Mountain Grand, A Holiday Inn Resort -- is one of the area’s newest and most unique hotel properties, a resort experience that is sure to leave you longing for a return trip long after you return home. At the Deadwood Mountain Grand Hotel, Casino and Event Center, perched on a hill overlooking historic Deadwood and featuring GRAND views, the 98-room luxury hotel is a wonderful addition to the recently refurbished adjoining Homestake Mine Slime Plant, one of Deadwood’s most unique historic landmarks, now home to Deadwood’s only large-scale event center and casino. Combined, the three (hotel, event center and casino) provide a resort mix unparalleled by any other. Our three executive king rooms, along with our five king suites deliver the most breath taking views in town. Seven of these eight well-appointed rooms feature spectacular views from their private balconies, including that of Mount Moriah Cemetery (the final resting place of Wild Bill Hickok, Calamity Jane and other legends of the Wild West) and Historic Deadwood. Relax and enjoy lounging by the grand stone fireplace over two stories tall under vaulted ceilings or cozy up by the side seating fireplace both making our rustic interior. ... more   less 
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