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“bad management”

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Cadillac Jack’s Hotel & Suites
Ranked #10 of 24 Hotels in Deadwood
Certificate of Excellence
Peotone, Illinois
2 reviews
“bad management”
Reviewed 29 July 2011

The restaurant air conditioning was broken and it was 100 degrees outside. The first room toilet was plugged. The second room had no light darkening curtains, this was a problem for the spotlights were on all night. There is advertised breakfast which consisted of donuts and bagels in the casino. Beware of the cancellation policy of 48 hours before arrival. We were not informed of this by the reservationist and were charged for the unused night. The front desk manager was rude and condesending and suggested getting trip insurance, and the hotel general manager does not return phone calls. Stay clear of this hotel.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank moblo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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667 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (140)
Date | Rating
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English first
Deerfield
Level 3 Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 July 2011

This is newer property with spacious rooms that are upscale. Nice furniturue, linens and the pool area, hot tub and steam room were relaxing. Close walk to the the downtown area.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank adammichael77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Pennsylvania
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 24 July 2011

The Pros: The room was clean and very spacious.
The Cons: I am not sure when they made it non-smoking, but as soon as you leave your room, you can still smell the smoke. They do not offer a free cont. breakfast. Their parking is very limited.

Stayed July 2011, travelled with family
Helpful?
4 Thank boromom_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulsa, Oklahoma
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2011

Was a very nice clean room . We received an upgrade to a Jacuzzi suite for $ 5.00 great deal
Soft Beds, Microwave, Fridge and a safe to stash all your winnings at the Casino in . P.S. We didn't need the safe

Room Tip: Book online
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank MikeD43x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loveland
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 July 2011

Great location, very nice staff, accomodating, the best hotel on our trip

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank dmac88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 July 2011

This hotel is just past the historic district. The restaurant serves b, l, d. The breakfast buffet wasnt worth the money. However, we ate dinner there twice and the service was horrible but the food was good. The prices were very reasonable for a hotel restaurant. We played blackjack and the dealers were very friendly and fun. The parking was a nightmare and one of the two elevators was out of service for our entire 3 day stay. It was very inconvenient. The indoor pool was nice and they offer adult only swim from 10pm - midnight.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank dgarforth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, TX
Level 5 Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 10 July 2011

I made a reservation two months in advance for Fourth of July visit. My room was to cost $149 average for three nights. When you arrive the sign in front advertises "New Rooms for $89 per night."

When I check in the front desk "upgrades" me to a non-smoking room. The "upgrade" ends up costing me an additional $10 per night. They explain this as "the room has a king sized bed."

Nice location and a decent hotel but I would recommend the Lodge at Deadwood. It is newer, nicer and they don't play games with their rates.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Mahalo65078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cadillac Jack’s Hotel & Suites

Property: Cadillac Jack’s Hotel & Suites
Address: 360 Main St, Deadwood, SD 57732-1236
Region: United States > South Dakota > Deadwood
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Deadwood
#8 Family Hotel in Deadwood
#8 Casino Hotel in Deadwood
#9 Romantic Hotel in Deadwood
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Cadillac Jack’s Hotel & Suites 3*
Number of rooms: 103
Official Description (provided by the hotel):
Gaming is only the beginning at Cadillac Jack's! Book a room at Cadillac Jack's Hotel & Suites, then hit it big on a gaming floor that houses hundreds of state-of-the-art slot machines, plus many exciting live table games. You're also invited to enjoy a drink and a meal at Brown Rock Sports Cafe, our on-site full-service restaurant and bar. ... more   less 
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Also Known As:
Americinn Hotel And Suites Deadwood At Cadillac Jack`s Gaming Resort
Americinn Hotel & Suites Deadwood At Cadillac Jack`s Gaming Deadwood
Americinn Hotel Deadwood
Deadwood Americinn Hotel

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