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“Amazing Facility”

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Cadillac Jack’s Hotel & Suites
Ranked #10 of 24 Hotels in Deadwood
Certificate of Excellence
Shawnee, Kansas
Level Contributor
3 reviews
3 hotel reviews
“Amazing Facility”
5 of 5 bubbles Reviewed 20 September 2013

This hotel was AMAZING and had a lot of wonderful amenities. The room was amazing with a separate sitting area, refrigerator, microwave and internet access. The bed was very comfortable and the bathroom was state of the art and beautiful. When staying there they give you free credit to the casino and a free drink. The restaurant had really good food and a wonderful atmosphere as well. I would totally recommend staying in this hotel. We even took advantage of the in and out door pool. Just an overall great experience and I would highly recommend. Good price as well.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tami S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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649 reviews from our community

Traveller rating
    339
    175
    84
    29
    22
See reviews for
139
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (136)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
Fargo, North Dakota
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 19 September 2013

We over all enjoyed our stay at Cadillac Jacks. I wish I would've paid a little more and stayed at the newer addition that was recently added. I walked over there and it is beautiful. However the rooms in Cadillac Jacks were very nice. Good sized and wonderful bathrooms. We had the breakfast buffet at the restaurant inside and it was very good! We were able to get coupons and got a great deal. I was a little disappointed by the gaming selection in the hotel. Actually all over deadwood all the casinos are very small and you do not have too many options. I shouldn't complain because I did leave a winner!!

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ajohnson2726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oconomowoc, Wisconsin
Level Contributor
67 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 15 September 2013

We have stayed here before....we were not disappointed with our room. Very roomy!!!!
We received vouchers for 2 for run breakfasts, free drinks, and others. We didn't gamble to much since the slots were quite tight. We took day trips to Custer State Park, Wild Horse Sanctuary in Hot Springs. Had good meals at the hotel....

Room Tip: We were on the second floor...no noise.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oconomowoc2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah R, General Manager at Cadillac Jack’s Hotel & Suites, responded to this review, 18 September 2013
Thank you for always choosing Cadillac Jacks! One of the first things our guests notice in the hotel rooms is the space. It sounds like you were able to see and do quite a bit of what is offered around the Black Hills area during your stay. We appreciate your loyalty to us, and look forward to the next opportunity to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 September 2013

I spent a month at Cadillac Jack's and it wouldn't have been the same without the bartender Robb. He went well out of his way to help me with everything I needed. The guy is a crown jewel of Cadillac Jack's and I'll make sure he's there during my next visit to Deadwood. When he wasn't behind the bar, it wasn't the same, warm environment that he brings to the room naturally.

I also had exceptional service from all the CJ staff, but Robb really stood out. I don't often (ever) write these sort of reviews but Robb treated me so well, this is the least I can do by way of thanks.

I also stayed at two central downtown hotels during my time there and wished I'd stayed at Cadillac Jack's.

Stayed August 2013, travelled on business
Helpful?
1 Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah R, General Manager at Cadillac Jack’s Hotel & Suites, responded to this review, 18 September 2013
Thank you James M. for your recommendation. It warms our hearts to know we could excced your expectations. We also appreciate you taking the time to recognize our associate Robb for his hard work and dedication to you and all our guests. He will be delighted to know he made such an amazing impact on your stay. We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Porte City
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 13 September 2013

We booked three nights in advance at this hotel for our vacation to the Black Hills area thinking it would be nice not to have to live out of a suitcase. Except for difficulty finding a place to park in the parking lot everyday, the hotel itself is wonderful in every way but here's the rub. We wanted to book an additional 2 nights stay so we went to the front desk to inquire about availability. The desk clerk took a full five minutes to browse his computer to search for a room and said we would have to leave our King room, move over to a Queen room and would be charged an additional $175 for 2 nights stay. We went directly upstairs, fired up our computer and went to the hotel's website and discovered they did have King rooms available and the prices were no way close to $299/night so basically the staff at this hotel are told to lie to their guests and get as much money out of them as they can. I don't appreciate this type of behavior in business and after playing in the casino on our last night, discovered not everyone is charged the same for their rooms and it has nothing to do with what website they used to book the hotel or if they are frequent guests. These were people on vacation, just like us, who booked their rooms calling the hotel directly. We basically paid $50+ more a night for our three-night stay and because of that and the smug way the desk clerk tried to gouge us some more, I would not recommend anyone staying here!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Peggy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah R, General Manager at Cadillac Jack’s Hotel & Suites, responded to this review, 14 September 2013
Thank you for taking the time to share your experience with us. It is nice to hear that you found the property "wonderful in every way" during your stay here in historic Deadwood. I am truly sorry if you felt mislead in any way regarding the rates you were quoted for the additional 2 nights you inquired about. The extra two nights happened to be Friday and Saturday night during the Deadwood Jam. Due to the popularity of this event, our rates do fluctuate based on availability, much like an airline ticket. Booking in advance is definitely recommended to our guests to getting the best rate possible. We also price match any rate you can book online.We invite you to join us the next time you're in Deadwood, furthermore, we look forward to your continued feedback. Your comments and experiences are crucial to making sure we deliver the best possible experience for every guest that stays with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
125 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed 12 September 2013

We stayed here 2 nights on our summer roadtrip. From the moment we walked in Jacob and the crew took care of us ..... got us checked in helped with a ton of luggage ... our rooms were clean / big / modern / very nice !!! The gave us coupons for bogo breakfast which was delious .... also had a free entry for hotel guests to the nightly slot tourney - we did this one night very fun .. didn't win much playing slots but they do pay some ... the blackjack dealers were very good and knowlegable had fun playing here ... don't have any complaints about this place at all .... when we go back to Deadwood which we will - we will stay here again!!!

Room Tip: Go here ....very nice place
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traci M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah R, General Manager at Cadillac Jack’s Hotel & Suites, responded to this review, 18 September 2013
Thank you for your kind words about our associates. We value all your feedback, and your comments will be shared with the appropriate management staff from the Black Jack pit, to Jacob at the front desk, and the Restaurant. Yes, they do provide amazing service and they will be glad to hear that you appreciated them. We look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 11 September 2013

The front desk manager, Jacob was so much fun! Another employee, Bruce, was friendly & recommended a great shop to visit! All the employees were friendly & greeted us each time they saw us. The staff was accommodating & laughed with us, had nice conversations, were personable & caring. Would stay here again in a heartbeat!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cadillac Jack’s Hotel & Suites

Property: Cadillac Jack’s Hotel & Suites
Address: 360 Main St, Deadwood, SD 57732-1236
Region: United States > South Dakota > Deadwood
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Deadwood
#6 Casino Hotel in Deadwood
#8 Family Hotel in Deadwood
#9 Romantic Hotel in Deadwood
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cadillac Jack’s Hotel & Suites 3*
Number of rooms: 103
Official Description (provided by the hotel):
Gaming is only the beginning at Cadillac Jack's! Book a room at Cadillac Jack's Hotel & Suites, then hit it big on a gaming floor that houses hundreds of state-of-the-art slot machines, plus many exciting live table games. You're also invited to enjoy a drink and a meal at Brown Rock Sports Cafe, our on-site full-service restaurant and bar. ... more   less 
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TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, Hotels.com, Ebookers, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Cadillac Jack’s Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Americinn Hotel & Suites Deadwood At Cadillac Jack`s Gaming Deadwood
Americinn Hotel And Suites Deadwood At Cadillac Jack`s Gaming Resort
Americinn Hotel Deadwood
Deadwood Americinn Hotel

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