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“Best personal service”

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SpringHill Suites Deadwood
Ranked #1 of 24 Hotels in Deadwood
Certificate of Excellence
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Best personal service”
5 of 5 bubbles Reviewed 15 May 2014

My family hosted a surprise birthday party at the Springhill Suites. The staff went out of their way to keep this secret (we had 80 guests who needed to check in, and were calling to ask questions - and the staff managed to accommodate all the guests but keep the secret from the birthday guests even making a fake sign to put out front when the birthday guests arrived to keep them of guard). The meal was excellent, and the head chef found out one of the guests was vegan (not on the menu for the meal), made a special last minute vegan meal and delivered it to the table, in the party room and right on time, himself. The breakfast was excellent. The hotel is walking distance from downtown, and has a nice casino and bar next door.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jess S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHill G, General Manager at SpringHill Suites Deadwood, responded to this review, 16 May 2014
Jess,

Thank you for hosting your event with us here at SpringHill Suites and rating us 5 stars! The entire team had a great time with this event and are so glad the surprise went off without a hitch. Her reaction was priceless!

Thank you as well for the many great comments about service, rooms etc. This is exactly what we want in all visits for our guest - top notch service from the moment you walk in to the moment you depart plus a little extra.

We look forward to you and your family visiting again soon.

Deborah Rumpel
General Manager
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Write a Review

594 reviews from our community

Traveller rating
    433
    121
    31
    3
    6
See reviews for
182
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28
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (142)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
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  • Portuguese first
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  • Any
English first
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 14 May 2014 via mobile

Everything was 5 star. Staff, amenities, perks, great clean room. Really no negatives. Stay there if you can. Breakfast was the best we have had. Great lobby bar and happy hour. Parking charge offset by casino and other perks.

Stayed May 2014, travelled with family
Helpful?
Thank Dick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHill G, General Manager at SpringHill Suites Deadwood, responded to this review, 15 May 2014
Dick G,

5 Star Service!!! WOW Thank you for the great review...to our team there is no higher praise. Thank you for staying with us. We hope you will visit us again soon and appreciate you taking the time to let us know about your stay.

Best Regards,

Deborah Rumpel
General Manager
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Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 14 May 2014 via mobile

Had a great time and couldn't believe the suite. The suite had a European flair to it. My wife and I enjoyed the Jacuzzi and infinity pool and found breakfast tasty and convenient. Will definitely be back. My only negative was paying for parking.

Stayed May 2014, travelled as a couple
Helpful?
Thank Stephen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHill G, General Manager at SpringHill Suites Deadwood, responded to this review, 15 May 2014
Stephen R,

We are so thankful for the wonderful review and appreciate the time you took to write it. Thank you and your wife for visiting us and we are so glad you had a great time and loved the suite, pool and breakfast. We hope to see you again this Summer!

Best Regards,

Deborah Rumpel
General Manager
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Lincoln, Nebraska
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 May 2014

We have stayed in over half a dozen hotels in Deadwood and this is officially our new favorite! Clean room, professional and friendly staff. Great perks: wonderful warm breakfast included in rate, clean pool, underground parking garage. Fresh decor and nice towels in the room too! We can't say enough for how accommodating and friendly the staff was. We will definitely plan to stay here next time we are in the Hills.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHill G, General Manager at SpringHill Suites Deadwood, responded to this review, 15 May 2014
Sarah D,

We appreciate you choosing the SpringHill Suites - Deadwood and honored to be your new favorite. Thank you for the great review. Our team wants every guest to enjoy their stay and return again and again. We look forward to the next opportunity to see you.

Best Regards,

Deborah Rumpel
General Manager
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Casper, Wyoming
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 5 May 2014 via mobile

easily one of the nicer Marriott brand hotels I have stayed in over the years. Would definitely recommend. New hotel, great room and very comfortable beds. Kids loved the pool and it attached to Cadillac Jacks, so not to far to stumble after a great night gambling!

Stayed May 2014, travelled with family
Helpful?
Thank Dukeowy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHill G, General Manager at SpringHill Suites Deadwood, responded to this review, 6 May 2014
Dukeowy,

Thank you for your choosing SpringHill Suites by Marriott. We are thrilled that we were able to exceed your expectations and appreciate the review! Our team strives to ensure each family member has an amazing time and we are so glad to hear that the kids enjoyed the pool and the adults loved Cadillac Jacks casino!

We hope you will visit us again soon.

Deborah Rumpel
General Manager
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Mascoutah, Illinois
Level Contributor
99 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 5 May 2014

One of the best hotels I have stayed at! I was concerned because I was given such a great rate for a 2 night stay in Deadwood but after reading the reviews I had to try it. I have to say this hotel is right up there with any high $$$$ hotel I have stayed at. The staff was the best, very courteous and helpful. The rooms were spacious, clean and very comfortable. Being able to walk to the adjoining casino without going outside was a plus considering the 10 inches of snow on the ground. If your going to Deadwood, this is the only hotel you should stay at.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tmk2463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHill G, General Manager at SpringHill Suites Deadwood, responded to this review, 6 May 2014
tmk2463,

Thank you for staying with us and leaving such a stellar review. We are so glad our team made your stay an enjoyable one. Being snowed in is not usually fun unless your at the SpringHill Suites at Cadillac Jacks Gaming Resort! We look forward to your next visit and thank you again for visiting us here in Deadwood, SD.

Deborah Rumpel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Black River Falls, Wisconsin
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 May 2014

You could not ask for a more welcoming staff. Every staff member went out of their way to make you feel welcome and made sure everything was ok, or if we needed anything. The place was spotless. The hotel was immaculate in every area we went to. The front desk area, the rooms, the pool etc. The view we had from our room was breath taking.
Will definitely go back and would highly recommend this establishment.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SaraLP68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHill G, General Manager at SpringHill Suites Deadwood, responded to this review, 6 May 2014
SaraLP68,

Thank you for the outstanding review. I believe our team here enjoyed you and your grandsons visit as much as you enjoyed yours. We are so glad you both could enjoy the hotel, pool, and of course the breath taking views of the Black Hills.

We hope you both will visit us again very soon and can bring the whole family next time you come through the area. We also want to extend our thanks to your son for his service to our country! We truly appreciate the sacrifices these young men and women make and understand how precious the visits you get with them are during their time in the military. Its great you were able to make the trip to see him and bring his son(your grandson) along to see his Daddy.

Deborah Rumpel
General Manager
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Additional Information about SpringHill Suites Deadwood

Property: SpringHill Suites Deadwood
Address: 322 Main St, Deadwood, SD 57732-1223
Region: United States > South Dakota > Deadwood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 24 Hotels in Deadwood
Price Range (Based on Average Rates): £
Hotel Class:3 star — SpringHill Suites Deadwood 3*
Number of rooms: 78
Official Description (provided by the hotel):
Whether you're here for work or play, SpringHill Suites is committed to meeting your travel standards. This luxurious addition to the Deadwood lodging scene features 78 stylish and spacious suites that are innovatively designed to give our guests more space, sounder sleep, and a focused work environment. Visitors are also invited to experience some of the area's best gaming at our adjoined casino, Cadillac Jack's. The casino features tables for blackjack and poker, as well as a floor filled with state-of-the-art slot machines. ... more   less 
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