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“Modern, clean hotel, but wouldn't come back next time”

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SpringHill Suites Deadwood
Ranked #1 of 24 Hotels in Deadwood
Certificate of Excellence
Milford, New Jersey
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Modern, clean hotel, but wouldn't come back next time”
Reviewed 23 July 2014

The hotel seems brand new (July, 2014), so if a very clean room is important, you won't be disappointed. The modern design is a pretty big drawback. I'm not into design, but I do care about functionality. The hotel room was simply not designed well for a family. There is one toilet room (toilet and sink) and a different, non-adjacent, shower room (shower and sink). That means that the kids undressed for the shower, walked naked through the room to go to the bathroom, and walked naked back to the shower. My kids are getting old enough that this bothered them, and a single bathroom with a sink outside (traditional hotel room) would have been a big improvement. The second major design flaw was that the bathroom doors are glass. If anyone gets up to go to the bathroom in the middle of the night, the entire room is flooded with bright light. I'm a heavy sleeper, and still woke up several times a night when others went to the bathroom. Third design flaw - TV faced the separator wall between the beds and desk. To watch TV (which we did rarely) required you to stand two feet from the TV. There was no place to sit to watch TV (yes, the design is that bad). Fourth design flaw - the electrical outlets on the desk to re-charge your phones go out when you turn the lights out. Overnight you'll lose battery instead of re-charging.

Getting past the design flaws of the room, the parking was a nightmare. They just don't have the spaces, and I was forced to do a 40-point U-turn in the underground garage on more than one occasion. You don't expect New York City style parking in South Dakota. For the privilege of the worst parking ever, they charge for parking. They claim that you can get it back in rebates from the casino, but I tried unsuccessfully to get any casino credit.

Location - Deadwood is not a family spot. It's really a casino town. If we had to do it again, we would have skipped our stop in Deadwood altogether. Spearfish (where we wound up being most of the days) is phenomenally better than Deadwood for a family.

The only bright side of this hotel was the retractable roof on the pool. Although it was only the size of an indoor pool, it didn't have the direct sun (so no sunburn) nor did it have any chlorine smell typical of an indoor pool. Our kids actually loved the pool, so 90% of the daytime we did actually spend in Deadwood was in this pool.

The service from the free breakfast was excellent. The staff at breakfast was great. One warning, though, the times of the breakfast are different on the signs vs. the posted times in the room vs. the actual times. You have to ask someone working there the real times, don't trust anything you read.

Room Tip: Rooms overlooking the pool were very loud. It is difficult to sleep prior to 10 p.m. with all the k...
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Phil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHill G, General Manager at SpringHill Suites Deadwood, responded to this review, 1 August 2014
phil08848,

Thank you for staying with us at the SpringHill Suites Marriott - Deadwood. Our hotel is actually 1 year old having opened June 2013. We appreciate you found our hotel new and clean and enjoyed the great service at breakfast and our large infinite pool and hot tub! We apologize that you were unhappy with the modern design of the Family suite. It has proven to be one of the most popular rooms here at our hotel as many families appreciate the ability to use the facilities while another family member is showering. That being said we do have Family Suites that have just one bathroom - these are our accessible rooms and should you stay at another SpringHill Suites this may be a good option for you. The accessible room also addresses the other 2 design flaws you felt the room has. Since the Bathroom is all in one, and located by the front door as many traditional hotels offer. The chargers on the desk are operated by the light switch so simply turn on the switch and off the light when you go to bed and the phones should be charged for you in a jiffy.

It sounds from your review you were unhappy with Deadwood as a family spot. May I suggest Rapid City for a home base for your family in the future. There is a wonderful Marriott Fairfield Inn & Suites located adjacent to a waterpark perfect for families looking for things to do when not exploring the Black Hills. Thank you so much for your feedback and we appreciate you staying at Marriott hotels.

Deborah Rumpel
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (144)
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Phoenix, Arizona
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 22 July 2014

Beautiful hotel with modern design. Very comfy beds, clean room, nice pool, and good choices for breakfast. Beware Parking is $13.00 extra a night. They try to make up for the fee by giving you some casino options, but I was not pleased. The parking fee is the one big negative. If you use a wheelchair or scooter as I do, you MUST get a handicapped room. The design of the regular rooms makes it almost impossible for a wheelchair to enter the bathroom.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank scootergrandma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHill G, General Manager at SpringHill Suites Deadwood, responded to this review, 1 August 2014
Scootergrandma,

Thank you for taking the time to review our hotel on TripAdvisor. We are happy you enjoyed your room, bed, pool and breakfast. We are sorry that you did not receive an accessible room to accommodate your scooter. We have 2 room types here king suite and 2 queen family suite and as per law a percentage of each room type is made accessible. If you let us know when you make a reservation we will immediately block off the accessible room for you. We do charge a $12.95 parking fee as parking in Deadwood is extremely limited. We offer secure, underground parking and in return you receive our rewards card with $15 Cadillac Cash, BOGO Starbucks, offers at the restaurant and free slot tournament Sun - Thurs. We hope you will visit us again soon and thank you again for staying with us.

Best Regards,

Deborah Rumpel
General Manager
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Montgomery, Alabama
Level Contributor
56 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 22 July 2014

Beds are comfortable and the rooms are large, clean and well decorated. Breakfast is from 6:30-9:30. We had a tour one morning and had to leave by 6:30 - so we missed breakfast entirely. The next day we had another tour and had to leave at 7:00. We arrived for breakfast at 6:40 and there was only cereal, toast, bagels, juice and coffee. At 7:00, when we were leaving, a lady brought in eggs and bacon - which we missed of course. Very disappointing. You pay $12.95 daily for parking. We parked in a small parking garage with about 30 spaces. Inadequate for all the quests and so dark that I had to find a flashlight in order to load our vehicle. I asked where you parked if there were no more spaces in the garage - they said our front but you still pay $12.95 daily. We will not stay here again. There are many less expensive hotels close by to choose from.

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank VetteGirl2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHill G, General Manager at SpringHill Suites Deadwood, responded to this review, 23 July 2014
VetteGirl2014,

Thank you for staying with us during the Corvette Rally here in Deadwood. We appreciate you found our rooms large and clean. Booking early can save you a lot of money as our rate is set by demand and occupancy. For special events we have guests book a year out to capture the lowest rate. Breakfast is served 6:30am to 9:30 am week days and 7am to 10 am weekends. The day you came down for breakfast at 6:40 was Friday which would be why the eggs and sausage was not quite out yet. I am glad my breakfast ladies were able to get you a few things prior to opening at 7am. We have 40 spots to park downstairs, 10 on the side for larger vehicles and another entire lot for use by our guests and our valet's. The underground parking garage is one of our great features as most car aficionados and motorcycle riders appreciate having their vehicles parked indoors and secure and away from the elements.

We do appreciate your business and appreciate your feedback.

Safe Travels,

Deborah Rumpel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
milwaukee, WI
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 July 2014

I just loved everything about this hotel. From the delicious, healthy choices breakfast to the beautiful pool with a retractable roof our stay was perfect. The rooms are spacious, sleek and comfortable. The staff was also attentive and friendly.

  • Stayed May 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank kroberts0525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHill G, General Manager at SpringHill Suites Deadwood, responded to this review, 23 July 2014
kroberts0525,

That’s the kind of feedback we like to hear! The SpringHill team is so happy to hear that your stay was most enjoyable. So glad to hear the breakfast met your expectations a healthy diet. We strive to provide the ultimate experience in your hotel stay. We do have a great staff and we are proud to be able to provide the very best in customer service. Thank you for choosing our hotel during your stay and we look forward to you visiting us again in the future.

Have an amazing Summer!

Deborah Rumpel
General Manager
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Mt Prospect
Level Contributor
133 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 18 July 2014 via mobile

This hotel had beautiful views from the windows. The room was clean and spacious although I did have to call down for a few amenities.The pool was wonderful and had a fun layout for the kids, but it was littered with towels and some trash. There were not enough towels so we had to ask for more. It is such a beautiful hotel I wish the service was better and areas were well taken care of. We ate out on the patio which was nice until we noticed we could not get back in. A grounds worker happened to be outside and let us back in. He was the friendliest staff member we came across. I do agree with the other reviewer the parking fee should have been added in. The few perks that were given did not compensate for the parking fee since we only stayed one night.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Family4231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHill G, General Manager at SpringHill Suites Deadwood, responded to this review, 23 July 2014
Family4231,

Thank you for your review. It is good to hear that the kids enjoyed the pool area and appreciated the fun lay out. Our desire is to maintain a family friendly environment. So sorry to hear that you had trouble getting back in the building after using our patio. Hotel room keys cards for our hotel should open the doors to the hotel. Thanks again for your comments as it provides us an opportunity to improve. We hope you will visit us again soon!

Deborah Rumpel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 July 2014

We stayed here during the first week of July and the hotel is very nice. The rooms are very nicely decorated and well maintained. The kids loved the pool, the breakfast was a welcomed plus and the bartenders and front desk we very friendly and helpful. We also enjoyed the gas fire pit on the patio in the cool evenings. I have two suggestions that would enhance the experience. One is to fold the parking fee into the room charge, the separate $12.95 charge per day really leaves a bad taste in your mouth when on 2 occasions we could not find a reasonable spot and the overflow lot was not well explained upon check in. The second is to replace the bathroom doors. The stylish over sized bathroom doors are wood framing with mostly frosted glass and when someone gets up at 3:30 in the am everyone in the room is awakened by the light shining through. We used this hotel as a base for exploring the Black Hills and Devil's Tower and enjoyed our stay very much. Would definitely consider staying here again if in the area.

Room Tip: Ask for room on the back side of the hotel to avoid any road noise.
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Jeff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHill G, General Manager at SpringHill Suites Deadwood, responded to this review, 23 July 2014
Jeff P,

Thank you for the review and suggestions for the SpringHills Suite by Marriott in Deadwood. As you mentioned in your review the hotel is nicely situated in the Black Hills within a short driving distance to Mount Rushmore, Devils’ Tower, Crazy Horse Mountain and a number of other attractions. We hope that using the hotel as a base provided you the opportunity for short day trips around the area and the opportunity to relax, recharge and enjoy the evening. We continuously strive to exceed our guest expectations and appreciate your feedback on the parking and the bathroom doors. Please know that we would love to have you back at the Hotel on your next visit to the area.

Safe Travels,

Deborah Rumpel
General Manager
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San Mateo, California
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 July 2014

Okay, this place is awesome! We were so happy to walk into our room, I even asked if we had been upgraded. But nope, that was just a regular suite room. Everything was brand new and well designed for the weary traveller. We just loved the pool, work out room, jacuzzi this place is so great! Really, I don't know what else to say! Oh i know.. I can't give it 5 stars, sigh, because there were hairs in our bathroom tub when we walked in to check (we checked due to another hotel in SD having a dirty bath). Which is such a little miss by housekeeping when everywhere else in this spring hill suites room & hotel was really spotless. location is great. we walked from downtown main street easy and felt safe at night, but you can take the trolley too. parking was around $13 at the hotel, which is fine. Great sheets, great bed! I would sooooooo recommend this place to anyone in the area! Oh and the morning continental breakfast was great!!

Room Tip: some hotel rooms view the pool
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank love2TravelTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHill G, General Manager at SpringHill Suites Deadwood, responded to this review, 23 July 2014
love2TravelTravel,

Thank you for the exuberant review of our hotel. Our team is very happy to hear that we met your expectation in most every way. One of our goals is to provide a place to relax and re-charge with great breakfast, and pool/fitness facilities. SpringHill Suites is a Marriott brand designed to meet the needs of “weary” travelers like you. The SpringHill brand is proud to provide all suites with 25% more space than standard rooms at a competitive rate. While you indicated the hair in the tub was “a little miss,” the oversight does not meet our usual expectations for cleanliness. As you indicated in your review the hotel is typically spotless. We strive to maintain that standard always. In your future travels, we hope to see you at the SpringHills Suites by Mariott in Deadwood.

Deborah Rumpel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Deadwood

Property: SpringHill Suites Deadwood
Address: 322 Main St, Deadwood, SD 57732-1223
Region: United States > South Dakota > Deadwood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 24 Hotels in Deadwood
Price Range (Based on Average Rates): £
Hotel Class:3 star — SpringHill Suites Deadwood 3*
Number of rooms: 78
Official Description (provided by the hotel):
Whether you're here for work or play, SpringHill Suites is committed to meeting your travel standards. This luxurious addition to the Deadwood lodging scene features 78 stylish and spacious suites that are innovatively designed to give our guests more space, sounder sleep, and a focused work environment. Visitors are also invited to experience some of the area's best gaming at our adjoined casino, Cadillac Jack's. The casino features tables for blackjack and poker, as well as a floor filled with state-of-the-art slot machines. ... more   less 
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