We stayed at the Hickok House for one night in August and found it to be ok. The rooms were clean and everything appeared to be pretty well kept. That said the hotel seemed like it could use a little updating but we really didn't mind. We really liked the location of the hotel as it's located a few blocks away from Downtown on the edge of town but was only a nice ten minute walk along the river to be wherever you wanted, very nice!
A few things that weren't so great... Breakfast is not included in the price which was disappointing especially considering it was average at best. The hotel was not very full but the parking was close to full so his could be a problem during busy times.
And finally... Watch the check-in process! We booked on Priceline and when we checked in the guy stated that we were paid in full via Priceline but he needed a credit card on file. Thankfully I receive email notifications when my cc is used as he charged the room a second time on my card. When I showed this to the staff at checkout I was told "he obviously didn't know I was paid thru Priceline" and that they would cancel the charge. I had to make multiple calls back to the hotel and finally to American Express to fix this and didn't receive a refund for over two weeks. No apology and due to this I doubt I would trust them again. One other thing to note was that they were advertised as 3 1/2 stars on Priceline but really are more like a 2 - 2 1/2 star hotel. Due to this the "Express Deal" on Priceline was $25 more than the rate directly thru the hotel. I really questioned whether these were just isolated incidences or if this hotel uses these business practices on a regular basis. Overall decent hotel but I can't rate it higher as I would not stay again due to these questionable practices.
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- Also Known As:
- Best Western Hickok House Hotel Deadwood
- Best Western Deadwood
- Deadwood Best Western