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“c&s's trip”

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Best Western Hickok House
Ranked #19 of 24 Hotels in Deadwood
Cedar Rapids, Iowa
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“c&s's trip”
Reviewed 10 September 2013

We spent 6 nights at this motel and loved every minute there. The staff is very friendly and helpful. We actually had the same room as we did a few years back and so it felt like we had come home again. It was nice to have the coin laundry as well, that is a plus. Noise level was very low and everyone was very friendly. it would be nice to have microwaves in the room or at least one in the lobby. We will go back there and stay again and would strongly recommend this place. Food was very good and excellent staff there also.

  • Stayed September 2013, travelled with family
    • Value
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    • Sleep Quality
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Review collected in partnership with Best Western

Helpful?
Thank sandy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynda D, Front Office Manager at Best Western Hickok House, responded to this review, 10 October 2013
Thank you for making The Best Western Hickok House your choice in Deadwood. Our goal is to make our guest feel like they are part of our "family" and this is home when in Deadwood.
We look forward to your next stay.
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270 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
minneapolis, MN
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 9 September 2013

We stayed at the Hickok House for one night in August and found it to be ok. The rooms were clean and everything appeared to be pretty well kept. That said the hotel seemed like it could use a little updating but we really didn't mind. We really liked the location of the hotel as it's located a few blocks away from Downtown on the edge of town but was only a nice ten minute walk along the river to be wherever you wanted, very nice!
A few things that weren't so great... Breakfast is not included in the price which was disappointing especially considering it was average at best. The hotel was not very full but the parking was close to full so his could be a problem during busy times.
And finally... Watch the check-in process! We booked on Priceline and when we checked in the guy stated that we were paid in full via Priceline but he needed a credit card on file. Thankfully I receive email notifications when my cc is used as he charged the room a second time on my card. When I showed this to the staff at checkout I was told "he obviously didn't know I was paid thru Priceline" and that they would cancel the charge. I had to make multiple calls back to the hotel and finally to American Express to fix this and didn't receive a refund for over two weeks. No apology and due to this I doubt I would trust them again. One other thing to note was that they were advertised as 3 1/2 stars on Priceline but really are more like a 2 - 2 1/2 star hotel. Due to this the "Express Deal" on Priceline was $25 more than the rate directly thru the hotel. I really questioned whether these were just isolated incidences or if this hotel uses these business practices on a regular basis. Overall decent hotel but I can't rate it higher as I would not stay again due to these questionable practices.

  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
Thank bphawk64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWHH_Hotel, General Manager at Best Western Hickok House, responded to this review, 10 September 2013
Thank you for taking time to write a review. I would like to "clear the air," on a few of your concerns.
First of all I want to appologize for the confusion at check in. Your credit card was pre-authorized for the amount of $50.00, this is simply a security deposit. We don't actually charge your card, we just make sure we have some way to cover restaurant charges etc... Unfortuanately some credit card companies are slower at dropping the, "pre-auth" charges then others. Upon your checkout we did indeed void the pre-auth, after that it is up to the credit card company to credit your account.
As far as PRICELINE charging you $25.00 more then we would have if you booked direct, we only load rates to one place. The online travel agents such as PRICELINE pull these rates directly from our system, what they do with the prices after that, is up to them. Wenever you're booking a hotel, it's always best to call them directly.
I'm glad that that your room was comfertable and clean, and once again want to appoligize for your experience. Next time please call us direct for your reservations, you won't be dissapointed!
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Langley City, Canada
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 5 September 2013

clean hotel - comfortable beds - great food at the restaurant - really nice and helpful staff. but the part i like best is that our motorcycles are right outside our door, and the hotel has benches and comfortable chairs outside so you can sit and chat with everyone that goes by, and admire the constant flow of motorcycles that drive by on their way into town. in deadwood this is the only place for me. if you don't want the 15 minute walk to town centre, there is a shuttle that stops by the hotel every half hour.
my only negative? the in-house casino is not profitable for guests!

Room Tip: ask for a ground floor room if you are travelling by motorcycle
See more room tips
  • Stayed August 2013, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank kevin s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynda D, Front Office Manager at Best Western Hickok House, responded to this review, 10 October 2013
Thank you for your kind review of our Hotel. We are delighted that you enjoyed your stay with us and found us to be just what you were looking for. We look forward to seeing you again. Sorry to hear of your loss in the casino, I hope you have better luck next time.
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saskatchewan
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 September 2013

We hit Deadwood on Thurs. right before the car show so were lucky to get a room, quite a ways from downtown but the trolley stops right there so that was good. costs 1 dollar. No breakfast but a restaurant on site. Did lots of fun stuff while there, check everything out. Great for kids they get them to participate. Would probably be noisy but it was hot so we had the AC on all night.

  • Stayed August 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank prairiefolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynda D, Front Office Manager at Best Western Hickok House, responded to this review, 28 October 2013
Thank you for the review. I am glad you and your family enjoyed Deadwood and you found what our town has to offer children. Having outside entrances to our rooms and being a short distance from Main street helps keep some of the noisy disturbances down. We hope that if you find yourself in Deadwood again you will stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg
Level Contributor
121 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 24 August 2013

good place to stay while in Deadwood, they provide rags to wipe down your bike, the room was very clean and comfortable, the lounge and restaurant onsite is a plus as well. the staff was very helpful providing info for people from out of town and made finding our way around easy. there is a trolly that stops right out front that takes you downtown.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank M&B_Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 August 2013

good service deadwood is a charming town .If you want proper espresso coffee there appears to be about two outlets one being the pumphouse Best western is well located a pleasant walk into the town.The staff were very helpful and showed us the the most scenic drives through the Blackhills .The wifi only worked intermittedly .Overall very happy with our choice.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 64KelvinS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynda D, Front Office Manager at Best Western Hickok House, responded to this review, 28 October 2013
Thank you for your kind words about us. Everyone at the Best Western Hickok wants to make sure your time in our Beautiful Black Hills is memorable. You will be happy to hear that there is now another espresso coffee house in town. We hafve upgraded our wireless internet so we offer a stronger signal now also.
We hope to see you again soon.
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ottawa, Canada
1 review
Reviewed 11 August 2013

good size room, clean, not too close to deadwood so you can easily get away or join nightlife. if you are going to Sturgis this is perfect location to hang your hat. easy to get to Sturgis, badlands, black hills, mount rushmore, and many more attractions. Only thing I didn't like was no complimentary breakfast as per other best westerns

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Stacey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Hickok House

Property: Best Western Hickok House
Address: 137 Charles St, Deadwood, SD 57732-1304
Phone Number:
Region: United States > South Dakota > Deadwood
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#13 Casino Hotel in Deadwood
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Hickok House 2.5*
Number of rooms: 45
Reservation Options:
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Also Known As:
Best Western Hickok House Hotel Deadwood
Best Western Deadwood
Deadwood Best Western

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