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Best Western Hickok House
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Reviews (326)
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All reviewsrestaurant attachedplace to stayhot tubtrolley stopsan older hotelroom was cleandowntown areaevery half hourtrolley servicestaff was very friendlyblack hillswe've stayedsouth dakotain townmain streetlyndacasino
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248 - 253 of 326 reviews
Reviewed 4 December 2013

We have been making the trip to Deadwood for Kool Deadwood Nites and a few other events for the past 12 yrs. We happened upon the Best Western Hickok House on one of our first trips and never looked for another place to stay after that. The staff is wonderful and very accommodating. We look forward each year to seeing our "friends" at the Best Western. It's like a going home event. As I need time to rest due to some medical problems, it provides the perfect place for me to do that and for my husband to relax and enjoy good conversations with the staff and returning guests. The beds are very comfortable and rooms are clean. Short walking distance to downtown or easy to take the trolley which stops in front of the hotel. Short driving distance to many main attractions in the hills also. Nice family restaurant, casino and small bar also on site. The only thing that would be nice to have in the rooms, especially for extended stays would be a microwave and small refrigerator. Would highly recommend it for a short visit or extended stay.

  • Stayed: August 2013, travelled as a couple
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Thank Nancy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynda D, Front Office Manager at Best Western Hickok House, responded to this reviewResponded 5 December 2013

We appreciate your review and your loyalty to Best Western Hickok House. I am glad you are able to get your much needed rest while you are here and your husband can enjoy himself as well. We do try to meet the needs of your guests and provide outstanding service to each as well. We think of you as part of our extended family.
We value your suggestions and I will pass them on. We look forward to seeing you in 2014!

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Reviewed 28 November 2013

I stayed at the hotels during the 2013 Black Hills blizzard. The hotel was very hospitable and comfortable during the blizzard. The staff was friendly and professional even though the snow was pilling up. The beds were extremely comfortable and I got very sound sleep every night! The room was clean and the service was outstanding. The restaurant was reasonably priced and delicious. I wouldn't hesitate to stay at the hotel again.

  • Stayed: October 2013, travelled solo
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Thank bebrooks4316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynda D, Front Office Manager at Best Western Hickok House, responded to this reviewResponded 1 December 2013

Thank you for your wonderful review on your stay at a not so wonderful time. I am glad you found your stay and our staff to be very pleasant. I will be sure to pass on you comments to everyone.
We have an awesome Housekeeping department that does an excellent job. Our restaurant is the place the local people like to eat. I am glad you found it to be to your satisfaction as well.
We hope that you can visit us again when it isn't as snowy. We would like to thank you again for you kind words we appreciate them,

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Reviewed 8 November 2013

This is your average Best Western. Very comfortable bed, nice room. The only real bad point I could come up with is the water stains on the ceiling tiles. Not really a big deal, but that's about it. Considering the condition of some of the other places in Deadwood, this is a decent choice. Staff is also friendly.

  • Stayed: October 2013, travelled solo
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Thank dwc151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynda D, Front Office Manager at Best Western Hickok House, responded to this reviewResponded 10 November 2013

Thank you for your honest comments about us. When our guests are not completely sastified we have not met our standard of service we have set for ourselves.
I would like to aplogize to you for the ceiling tiles in your room. We are embarrassed that we did not see the tiles before you checked in. We changed them out immediately the day of your departure after you brought it to the front desk person's attention.
We hope that you will come and stay with us again allowing us to show you this was a one time oversight.
Thank you again telling us about the tile in your room and allowing us the opportunity to correct it.
We look forward to seeing you again.

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Reviewed 22 October 2013 via mobile

We were planning on camping, but the recent blizzard changed that plan. Didn't want to spend allot. This place was great. Only $50, clean, close to town. A little stale smell but a air freshener took care of that. The trolley didn't show up at the appointed time but it is not far to walk. Staff was friendly. Not fancy but a great deal, clean & comfortable. Try Deadwood social club for dinner

Stayed: October 2013, travelled as a couple
Thank njhans2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynda D, Front Office Manager at Best Western Hickok House, responded to this reviewResponded 23 October 2013

Thank you for taking the time to submit your review. We are glad that you had a pleasant stay with us. I apologize for your room not smelling as fresh as it could have. We want to make every aspect of our guests' stay as pleasant as possible.
We look forward to seeing you again. If you are camping stop in for a meal at our restaurant I think you will enjoy it very much also.

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Reviewed 15 October 2013

Traveling in October gives you the advantage of finding a place to stay quite easily. We picked this one out of the CAA Tour book because of the Hickok name! Nice friendly front desk staff. Rooms are big and clean but amenities are sparse - no fridge or microwave, pay for ice! Noise level is very low for a motel. The attached restaurant is "OK" for breakfast.

  • Stayed: October 2013, travelled as a couple
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Thank tracy l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynda D, Front Office Manager at Best Western Hickok House, responded to this reviewResponded 18 October 2013

Thank you for sharing your thoughts on your recent stay with us. We are glad you chose to stay with us while you expierenced Deadwood and hope you will choose us again if you come back.
Our staff takes pride in the customer service they provide and the cleanliness of our rooms.
We do not have fridges or microwaves in our rooms, however we do offer our guests free in-room coffee, free in room HBO, 100% free parking (no hidden parking fee), an on-site guest laundry, and free Wi-fi.
We do have free ice from the ice machines but we do also offer bagged ice for sale to fill coolers. This is to insure our guests can all have ice when they would like some.
I am sorry you did not have a wonderful breakfast expierence. Our restaurant is recommended highly by the local people to many people visiting Deadwood. I hope you will give us another try. A couple suggestions if i may is to try our Carmel Roll or a Green Chili smothered Burrito or Omelette.

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