My family and I stayed here for approximately a week while in the area,and I tried to like it but I just didn't. The lodge itself was really warm and stuffy, and the people were not the friendliest. We actually were in the wrong place to check in at first and the young ladies who were working behind the desk were very busy talking to each other with their backs turned to the guests, and then when we did manage to get their attention, the one was popping and cracking her gum the whole time she was explaining where I had to be. Not a good first impression for me. The people at the Lodge were better and we got to our room even though it was a little before check in time. The room itself was fine, we weren't going to be in the room that much, and the balcony was a nice surprise. We had 2 big problems with the room. The first one was the bathroom/sink area was not cleaned our whole stay, nor was the room vacuumed. The crumbs from chips the first day stayed there the whole time. I don't mind if the bed linens stay, but I expect the rest of the room to be cleaned. The second one was the brown water. The employees explained that it was safe and that it was some mineral, but it was just kind of off putting. The amenities were OK. The front pool was a little cleaner than the back one, but the water slide water was horrible! My kids went down once and said that was enough because it was so dirty. The chuckwagon dinner was nice, there is horseback riding if you can arrange it, there is little cell phone service which was fine with me. The food on the property was a little expensive for the quality, but it was convenient. I would say not to get the slice of pizza at the little cafe, mine tasted like the smell when cheese burns in the oven. For the price of the room, I expected more and it just did not deliver. I would not stay in the lodge again.
- Official Description (provided by the hotel):
- Whether exploring the spectacular views of Mount Rushmore National Park, hiking through Custer State Park, climbing Harney Peak, or enjoying the day at Sylvan Lake, the Lodge at Palmer Gulch mixes the adventure and relaxation of the outdoors with the convenience of resort style accommodations:∙ 62 lodge rooms∙ 20 full-service private cabins∙ 10 row cabin duplex rooms∙ 6 executive lodges∙ 3 meeting facilities. We also offer fine dining, shopping, and family friendly itineraries! ... more less
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- Also Known As:
- The Lodge At Palmer Gulch Hotel Hill City
- Hotel At Palmer Gulch
- At Palmer Gulch Hotel