We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“sketchy housekeepers” 3 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Hill City

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Holiday Inn Express Hotel & Suites Hill City
Ranked #2 of 12 Hotels in Hill City
Certificate of Excellence
steinbach manitoba
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“sketchy housekeepers”
3 of 5 bubbles Reviewed 3 September 2013

The hotel itself was in a good location and appeared clean and tidy. However the housekeepers could be found daily, hiding around garbage cans or their cleaning trolley texting. I can't imagine that the owner is aware how much time these folks are spending texting. There were at least 4 mexican housekeepers 3 male and 1 female that we would see repeatedly mucky on their phones while on the clock. One day we caught one of the males and a female out behind the garbage doing God knows what. Really bad for business!!! Would not stay here again.

  • Stayed August 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank candagirl66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Hill City, responded to this review, 20 September 2013
Dear candagirl66,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We are pleased to know you were satisfied with our location. However, it was unfortunate to see your stay was not as comfortable as it could have been. Please remain assured that we have recorded your comments and will forward it to the appropriate departments for future considerations. We hope that you take the time to stop in for a visit soon to see how we have taken every comment very seriously in order to make your future stays with us as pleasant as possible.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

351 reviews from our community

Traveller rating
    172
    132
    32
    11
    4
See reviews for
156
123
8
7
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Chapin
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 3 September 2013

Stayed two nights here in August 2013; made reservation based upon overall Black Hills Tripadvisor revies and comments. Th ehotel is typical Holiday Inn Express and quite good; but my main comment would be that Hill City was a great area as to being a combination of proximity to major sites of Black Hills (Mt. Rushmore, Crazy Horse, Custer State Park) with a neat small town as compared to all the other towns or hotel areas that were either quite a distance away or over the top in hustle, traffic, tourists.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ChapinChapin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carterville, Illinois
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 3 September 2013

Spent one night in this hotel on the way to the Tetons. Room was up to HIE standards. Hard to get excited when I expect cleanliness, quiet, decent beds, bathrooms, furnishings, and a good breakfast at HIE when that is what is delivered. I'd stay there again.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SIBoiler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Morgan, Colorado
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 25 August 2013

This is an awesome place to stay in the Black Hills. We have stayed here on several occasions and just returned from another stay. We arrived 2 hours early for check-in, but thought we would see if our room was ready. Brenda, Mary and Erika went above and beyond to get us checked in and comfortable. The staff at this hotel is the most friendly of any place we have stayed. They make you feel like you are a part of their family! The hotel is exceptionally clean; the free breakfast is hot, fresh and always well stocked. The location is fantastic for a 'home-base' while you explore the beautiful Black Hills. Please give this a try - you will NOT be sorry!

Room Tip: We have stayed in several different types of rooms here. We especially like the King Suite. There is...
See more room tips
  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MrnMrsM1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 20 August 2013 via mobile

The people here are great, especially Brenda who would go out to greet everyone while you're eating breakfast. Hotel is very clean and comfy, just open up the windows at night and enjoy the weather! We are on a 4500 mile journey and I travel for business and always stay at one of the IHG brands and I must say I am very impressed!

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Surfra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield, Missouri
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 8 August 2013

Great location, super clean, great staff... highly recommended. On a recent trip to Sturgis... I forgot my riding boots in the room. Shortly after we left the manager called and asked if I wanted to come back for them or she would send them to me C.O.D. They just arrived today... great service!

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank stacieslife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Blanc, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 4 August 2013

The Hotel seems nice, but I will not stay here in the future. This experience may cause me to look for other hotel chain as well. Here is what happened, as we were getting ready to go to bed my wife pulled back the covers on the bed and found numerous hairs (some looking like pubic hairs) spread throughout the bed.

We called to the front desk, and the only employee on duty offered to bring us sheets for the bed. We then had to change the sheets on the bed ourselves (so much for service in a $200 room), and the employee promised to write a report for the manager and housekeeping manager.

  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Phil L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Hill City, responded to this review, 21 August 2013
Dear Phil L,

Thank you for your business and your review. We take all comments seriously and value the chance to make improvements where possible.

I am truly sorry to hear that your stay didn't live up to your expectations. I sincerely apologize for the dissatisfaction you had with our level of cleanliness and housekeeping services. We deeply regret that these aspects have negatively affected your overall experience with us.

We welcome feedback as it assists us in our never-ending task to better ourselves and improve things for our guests. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests. Once again, thank you for your comments.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Hill City
0.2 mi away
BEST WESTERN Golden Spike Inn & Suites
0.2 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#3 of 12 in Hill City
4.5 of 5 bubbles 70 reviews
3.0 mi away
Mountain View Lodge & Cabins
Show Prices
Show Prices
Show Prices
0.6 mi away
Quality Inn
Quality Inn
#4 of 12 in Hill City
4.0 of 5 bubbles 235 reviews
7.9 mi away
Holiday Inn Express Hotel & Suites Keystone
2.7 mi away
Lodge at Palmer Gulch
Lodge at Palmer Gulch
#11 of 12 in Hill City
3.5 of 5 bubbles 174 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Hotel & Suites Hill City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Hill City

Property: Holiday Inn Express Hotel & Suites Hill City
Address: 12444 Old Hill City Rd, PO Box 555, Hill City, SD 57745-6610
Phone Number:
Region: United States > South Dakota > Hill City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Hill City
#4 Romantic Hotel in Hill City
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Hill City 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites in Hill City, SD is centrally located in the heart of the Black Hills, just minutes from Mt. Rushmore and the region's finest family-approved attractions and the Mickelson Trail. The hotel is adjacent to the historic 1880 Train depot and within walking distance of the central business district of historic Hill City with its' quaint shops, outstanding art galleries, great dining and entertainment, and the Black Hills Institute. Hotel features include complimentary breakfast and free local phone calls. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring eggs, sausage, biscuits & gravy, a selection of fruits, juices, cereals, and breads/pastries. We have also created the world's best tasting cinnamon rolls. Visit Hill City, SD and stay smart at the Holiday Inn Express Hotel & Suites. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Odigeo, IHG, Hotels.com, Agoda, Hotel.de, Ebookers and HRS so you can book your Holiday Inn Express Hotel & Suites Hill City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Hill City
Holiday Inn Express Hill City
Holiday Inn Hill City
Hill City Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing