The Spearfish Canyon Lodge is located in beautiful Spearfish Canyon, a location we had never visited before in our trips to South Dakota. We purchased a three night stay through Living Social which include breakfast and dinner. When we arrived, I presented my two vouchers and was told there was a balance of 60.00 for taxes and other things. I took out the first credit card I saw and paid it. The next morning my husband and I went across the street, showed the hostess the coupon the hotel gave us and she seated us. As three other couples were seated, greeted and their orders taken, I finally got up asked who our waitress might be. When she arrived, she seemed not to know our table was in her area. When we went to pay, coupon in hand with the bill, the hostess we just showed the coupon to less than 40 mins earlier ran the bill through, then looked at the coupon and then did not know how to get the sale off the register. Manger has to come out and do it. 45 minutes of sheer frustration for two scrambled eggs and toast. Dinner was not much better. They have complimentary coffee in the lobby, but waited 25 mins. one night as some decided who should make it. Three weeks later, I received my Am Ex bill with a 20.00 charge from Spreafish. When I called to find out what the charge was for, I was told it was because I put the balance (60.00) on a different card than the one I made the purchase with. If someone would have told me, I had my Am Ex with me. I was told the charge would be taken off, but today the statement arrived and no credit. I just called the lodge to speak to the manager or someone who could address this issue and I was told they were both in a meeting, but they would be available in an hour if I want to call back. I have worked with customers for years and this is terrible customer service. One of them should have stepped out of the meeting and address the problem. I would tell you to enjoy the beautiful scenery, but avoid the hotel at all costs. I should have know I was in trouble when both women at the desk were on the phone apologizing to customers
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- Also Known As:
- Spearfish Canyon Hotel Lead