The main thing this Lodge has going for it is the location, which is lovely: beautiful views and close to several waterfalls. The Bridal Veil Falls Suite is a nice size, but the location of the room is not great. The private patio is directly above the public patio where smokers congregate. Service was not great. We had a confirmation for 4, but the room wasn't made up for 4 and at 9:15 p.m., we had to make the sofabed for our kids because only 1 staffer was on site. The trash had not been emptied, the screen on the door was ripped. We were charged the wrong rate (an extra $74) for 1 night, and when I called about it, the clerk wasn't sure why or if she could fix it without phoning her manager (even though I had a copy of the reservation confirmation that showed the rate). Ultimately it was fixed, but a guest shouldn't be hassled when a clerk makes a mistake, and certainly an apology is in order. Suzie is an exception to an otherwise average to below-average staff. For $275 / night, my expectations on service were higher, compared to other 3-star accommodations I have visited.
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- Also Known As:
- Spearfish Canyon Hotel Lead