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“Great costomer service.”

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Copper Mounatin Resort and Condominiums
Ranked #7 of 8 Hotels in Lead
Mandan, North Dakota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great costomer service.”
Reviewed 27 June 2012

Returned from a motorcycle trip to Lead SD. Had a 3 night stay at Days Inn, Lead SD. We had great service and even a place to clean the motercycles. Bobby and his staff were accomodateing and friendly. Had a prime rib dinner that was good also breakfast buffet. The Inn was quite and clean, will stay their next time in Lead.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank onepapaHD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sn0wfinder, Customer Liaison at Copper Mounatin Resort and Condominiums, responded to this review, 20 July 2012
Thank you so much for staying with us! We definitely look forward to your next visit and we're so glad you enjoyed your stay :)
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322 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
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  • German first
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English first
Mandan, North Dakota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 June 2012

The hotel and rooms were clean and very comfortable. Staff was friendly and helpful. Bobby and Rory was extremely caring about the service the hotel was providing. The banquet food was extrodinary! Thanks again for a wonderful 3 day stay in the fantastic town of Lead, SD in the beautiful Black Hills!

Room Tip: Fabulous view on the top levels
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Marge S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sn0wfinder, Customer Liaison at Copper Mounatin Resort and Condominiums, responded to this review, 20 July 2012
Thank you so much for staying with us! We're thrilled to hear that your stay here was fantastic! We're definitely looking forward to seeing you guys next time around :)
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Bismarck, North Dakota
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 June 2012

Just returned from a 3 night stay at this property. I arrived with a large group motorcycle riders(100 or so). Staff was more than accommodating. Any question we had were answered. Concerns we had were immediately taken care of.
There is no denying this property is in need of a little TLC in a few areas but the "New" owners and management are working very hard to bring this property up to speed. They were always on site and available if anything came up. It says alot when they care enough to be there to answer your questions or or resolve issues rather than having some say - "we'll see what we can do" They have a "will-do" attitude.
There was an outside water hose and towels available to us to clean our bikes.
I stayed on 5th floor (very quiet).
The rooms were clean and cool (great a/c system in the room).
Beds "super-super" comfortable. (pillows were a bit to large/fluffy but nor worth complaining about)
There was an in room coffee maker but we did not need it this time as a delicious buffet breakfast was available down stairs every morning.
Showers always had hot water (even during the peak times when most guests are using water).
On my wish list would have been a fridge in the room. (there were vending machines everywhere to get a cold beverage from).
Convenient gas station across the street.
Shuttle service to Deadwood was available and convenient to use. (our driver was a tall, longer gray haired gentleman that is a Lead native, wonderful to visit with and offered information on the local area).
The lounge/bar area offered great food and weekend entertainment. It was a great place to chill and visit with others at the end of a day of riding or before retiring for the night.
Location of this property ideally located to access several roads that lead in and out of the Black Hills. I would "definitely" stay here again!
This property also has a large banquet room where our group met and enjoyed a delicious meal our first night there so this property can definitely accommodate pleasure travelers as well as anyone needing banquet or business services.
I look forward to using this property again in the future!!

Room Tip: Ask for a room on higher floor as other guests mentioned hearing noise from lounge into the night(5t...
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank LaNita W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sn0wfinder, Customer Liaison at Copper Mounatin Resort and Condominiums, responded to this review, 20 July 2012
We're so glad that you guys had the stay that you deserved! We were ecstatic to have you guys staying with us! All of your questions and comments are extremely appreciated at all times! Thank you so much for spending some of your time in the Black Hills with us, and we hope to see you here again soon. :) Our staff looks forward to it.
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Mandan, North Dakota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2012

We just returned from Lead SD where we spent the last 3 nights, rooms are clean, staff was excellent. They were so friendly and willing to accomodate any request! Would highly recommend to anyone! They rate at the top of my list for Best Costomer Service! So nice!
We were part of a big group (200 or so) and they did just a super job!!!!

  • Stayed June 2012, travelled as a couple
    • Value
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Helpful?
1 Thank bonness88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sn0wfinder, Customer Liaison at Copper Mounatin Resort and Condominiums, responded to this review, 21 July 2012
Thanks so much for staying with us! We really appreciate the compliments:) we take a lot of pride in our customer service! thanks for noticing. We can't wait to see you next time!
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Bismarck
Level Contributor
3 reviews
3 hotel reviews
Reviewed 24 June 2012

We were a little nervous upon arrival because there was some confusion with the room arrangements but easily solved. Bobby Rock and his staff hosted a prime rib dinner for all of the bikers which was DELICIOUS! I have never had prime rib that good! The breakfast buffet was good and reasonably priced. A shuttle service down the hill to Deadwood was provided nightly which was very nice and easily accessible. The beds were also comfortable. For the price of the hotel, I thought it was a great deal with great hotel staff service! The manager was available and seen throughout our stay.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tammy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sn0wfinder, Customer Liaison at Copper Mounatin Resort and Condominiums, responded to this review, 21 July 2012
Thanks for your patience and understanding! We're excited to hear that we were a joy to be around:) your guys' group was fantastic and we hope you can come back in the future! Ride safe!
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Los Angeles, California
Level Contributor
273 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 23 June 2012

This hotel has changed to Days Inn, but they still have the Golden Hills name all over the place. Grocery store within walking distance was convenient because there was no breakfast provided in the hotel.

Large room, but no fridge or microwave in the room. They have a microwave and coffee in the lobby, but my aunt tried the coffee and said it was gross.

We went to the front desk to ask for a plastic spoon, but no one was there and there was no bell to ring for service. I finally called the reception using the phone at the counter, and it was really weird to hear the phone ringing on the other side of the counter. I guess the line went to a cellphone or another place in the back, and the guy who answered said he would get it immediately but took a while.

  • Stayed June 2012, travelled with family
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    • Cleanliness
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Helpful?
Thank I-Lin10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Copper Mounatin Resort and Condominiums, responded to this review, 24 June 2012
Thank you for your rescent stay. We are currently in the middle of a property transition to a Days Inn. We will not be fully integrated until July 15th. We are currently offering free continental breakfast with many upgrades from your traditional Days Inn. We appologize for the slow service and we will see to it that your next stay is more prompt. Our coffee is Folgers and most feel it is great. I am sorry for your experience but after reading more of your reviews I found most of your opinions are mediocre. I hope next time you have a better experience along your way.
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1 review
Reviewed 2 June 2012

I checked in for a short, 12-hour stay just to sleep before I got up to run a marathon. Hair on bathroom floor, dusty, decrepit furniture: things I could bear. But then a REALLY LOUD band started making the floor of my room vibrate at 8pm. Front desk said "sorry, we're booked & can't move you & they play until 11pm" WHAT? I can't sleep until 11 when I have to get up at 4 AM??? What hotel does that to their guests??? DO NOT stay here- go to Deadwood or Spesrfish-- WAY better hotels.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BlkHlsLvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Copper Mounatin Resort and Condominiums, responded to this review, 24 June 2012
Thank you for your recent stay. When you booked your room we were one of the only hotels left with a few vacancies. You didnt have much choice but to stay here. Posted at our front desk is a notification of the band playing in our lounge. Most of our guests actually stayed at our hotel that night because of the entertainment going in our lounge and surrounding area. Our entertainment stops at 11pm and that seems to be a reasonable time. If you were here for the running event we weren't the host hotel and were accommodating the guests at our establishment. Next time please book at the host hotel and both our expectations will be satisfied. We are sorry for your experience but I think your view of this exceptional property was skewed under your own short planning. I promise your return will be better.
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Additional Information about Copper Mounatin Resort and Condominiums

Property: Copper Mounatin Resort and Condominiums
Address: 900 Miners Ave, Lead, SD 57754-1348 (Formerly Days Inn Lead)
Region: United States > South Dakota > Lead
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Lead
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Copper Mounatin Resort and Condominiums 2*
Number of rooms: 80
Official Description (provided by the hotel):
Copper Mountain Resort is located in the heart of the beautiful Black Hills minutes from the Mickelson trail, hiking, biking, snowmobiling, golfing and many other area attractions. There are 50 hotel rooms and 30 Full service Condominiums available ... more   less 
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Also Known As:
Golden Hills Hotel Lead

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