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“Clean rooms but no personality”
Review of Quality Inn

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Quality Inn
Ranked #30 of 48 Hotels in Rapid City
Reviewed 21 August 2013

The hotel was clean, rooms were clean. The people in the front desk had zero personality. Good place for a pass through but if your visiting the black hills and a frequent Holiday Inn customer go to Holiday Inn / Hill City. Great service and great location.

  • Stayed: August 2013
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Thank Surfra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Quality Inn, responded to this reviewResponded 10 September 2013

Dear Surfra,

Thank you for your review. It is good to know you lie our clean hotel and rooms. However, I am sorry to hear that we failed to meet your expectations particularly with the atmosphere and staff service received. Please accept our apologies for any discomfort you encountered. We value all feedback, positive or negative, and I assure you we use your comments to improve our service. Thank you again and we hope to see you for another visit soon

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviews (183)
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112 - 118 of 183 reviews

Reviewed 18 August 2013

The location is great and close to the road leading to Mount Rushmore! The rooms are spacious and well-appointed. They accommodated our large family nicely and the kids loved the breakfast! The hotel was clean and I would definitely stay here again!

  • Stayed: July 2013, travelled with family
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1  Thank amywhetzel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2013

Booked weeks in advance. arrived 10 pm and room not ready. We requested an extra pull out bed for our son. Bed was not in room when we arrived. After polite requests the bed arrived without sheets. More time at front desk. Room was short on pillows. I should gave noted we had a large suite. The following day we got up early ti visit local attractions when we returned in the evening our room was not
cleaned and beds nit made. On our pillow was a boiler plate letter stating they can not make beds if a personal belongings are on the bed. yes my son left hus shorts on the far corner of the bed. So in a nut shell a simple item of clothing will prevent your room from being cleaned. I was later advised this is their policy. They should tell you their stupid policy when you check in. Obviously management and staff will look for any reason not to
provide minimum acceptable service. About me I have traveled world wide

  • Stayed: August 2013
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1  Thank 007jersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Quality Inn, responded to this reviewResponded 5 September 2013

Dear 007jersey,

Thank you for taking the time to write us a review regarding your recent stay. My apologies for the inconvenience you experienced over the housekeeping service. Rest assured that these issues will be looked into. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is. To better assist you on your next stay, please do not hesitate to approach the manager on duty.

Sincerely,

Karen G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2013

How many people you know plan a trip through Rapid City the week of Sturgis and not own a bike? This explains why this hotel was only one of 3 with availability. That stated, it was a wonderful experience. The customer service was outstanding! They put a bucket of towels so the bike riders could towel off their bikes. From the front desk to the breakfast staff, they were all happy to help.

The hotel is on the south side of town so made for a VERY easy ride to Rushmore. The room was spacious. The breakfast was eggs, bacon, pancakes... very hearty. They even had an automatic pancake making machine! Would stay here any time I am in Rapid City.

  • Stayed: August 2013, travelled with family
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Thank Slyclone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2013

We stayed three nights in late July / early August. The king suite was spacious and clean. The restroom was also big with plenty of counter space. The room had a fridge, microwave and food sink with more counter space! Even with the hideaway bed unfolded, there was tons of space. The location was perfect since it was right next to the highway that leads to Mount Rushmore. It was also a convenient ride to Custer State Park and right down the road from downtown Rapid City. The staff was great and Donald and Dillon gave great advice and suggestions when exploring South Dakota. The hotel was very accommodating with our nine month baby and is family friendly. We will stay here again when we visit Mount Rushmore.

Room Tip: The parking can be tricky!!!
  • Stayed: July 2013, travelled with family
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Thank goodhelmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2013

A busy hotel, with good access to the Interstate. This motel acted as our jumping off point for seeing the attractions of the Black Hills. Despite being busy the hotel was clean and front desk service was prompt and friendly.

  • Stayed: July 2013, travelled as a couple
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Thank Dominic P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2013

Our two-night stay with our grandkids was great! We had made our reservation on-line, which made check-in a breeze. The staff were very friendly and so were the other guests. The rollaway we requested was delivered in a short time. My husband lost his cell phone, which could have been bad, but someone turned it in at the front desk and all was good. Thanks to the finder whoever you are! The kids loved the pool which was big. The only ding I gave HIE on this visit is for the musty smell in the bathroom. Hot water and a plunger in the bathtub and sink would solve that. Thanks for a good time!

  • Stayed: July 2013, travelled with family
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Thank Pimadosmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn

Address: 750 Cathedral Drive, Rapid City, SD 57701 (Formerly Holiday Inn Express Rapid City)
Phone Number:
Region: United States > South Dakota > Rapid City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 48 Hotels in Rapid City
Price Range: £58 - £683 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 63
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Choice Hotels, Expedia, Agoda, Booking.com, TripOnline SA, Ebookers, Evoline ltd, Cancelon and 5viajes2012 S.L. so you can book your Quality Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Rapid City Hotel Rapid City
Holiday Inn Rapid City
Rapid City Holiday Inn

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