My reservation confirmation stated check-in was 2pm. Upon check-in, the clerk rudely and dismissively pointed to the sign on the wall stating that check-in is a 4pm. So, don't show up before 4pm because they really don't like that!!!
Hotel and spacious rooms are clean. However, my room wasn't vacuumed before I checked in. I even found a used tissue behind the nightstand.
Beds are comfortable and nights are quiet for sleeping.
I've stayed at this hotel in the past without any issues, but the staff now could use some training in friendly customer service.
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- Also Known As:
- Holiday Inn Express Rapid City Hotel Rapid City
- Holiday Inn Rapid City
- Rapid City Holiday Inn