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“Won't stay here again!”

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Comfort Suites Hotel & Convention Center Rapid City
Ranked #1 of 48 Hotels in Rapid City
Certificate of Excellence
GreenLeadersBronze level
Saint Paul, Minnesota
Level 4 Contributor
45 reviews
common_n_hotel_reviews_1bd8 432 helpful votes
“Won't stay here again!”
Reviewed 29 August 2014

The wifi is awful! Why even have wifi if you can't stay connected?
The rooms gets super hot because the air conditioner shuts off at night. I woke up all during the night sweating.
The breakfast food was stale.
The management was not friendly. The staff were not knowledgeable whenever I spoke to them.
The pool was almost too small to even swim in.
And they charged me a fee for the inroom safe which I didn't even use! Either get a safe that is pay per use or don't provide them. They should not charge every person who stays at the hotel a safe fee just because the hotel wanted them in the room but obviously didn't want to pay the cost to have them installed.

I won't stay here again. I couldn't use the internet to get work done & I couldn't sleep in a super hot room. Breakfast wasn't the greatest. Those are things needed in a good hotel and Comfort Suites Rapid City on North Elk Vale Road failed to provide them.

Next time I am in Rapid City on business, I will stay somewhere else.

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
8 Thank UofMNfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aleah E, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, 16 September 2014
Dear valued guest,

Thank you for taking time to review our Platinum Award Winning Hotel. I'm incredibly sorry to hear about the issues you experienced with our wifi. We've recently put an entirely new wifi system in which works wonderfully. I will address the other concerns you listed as well and I do hope you will give us another try the next time you're in the area. We would love to show you the Platinum Award Winning service we are known for.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (281)
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English first
Maple Grove, Minnesota
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 August 2014

Loved staying here! The staff were professional yet personable/friendly. The room was clean and comfortable. The breakfast was great. Our goal is to take our 4 children to all 50 states so we have stayed in a lot of hotels and we would stay in this one again!

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Ella R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aleah E, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, 16 September 2014
Dear Ella R,

I'm delighted to hear that you loved your stay with us! Wow, traveling to all 50 states? That is a lot of hotels! I'm happy we could provide a great experience for you while visiting South Dakota. Please visit us the next time you're in the area!

Thank you for being our guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clay Center, Nebraska, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 August 2014

All the staff was friendly and helpful. The hot breakfast was of good quality and variety. Our room was always kept clean and it was well organized. As we stayed 8 days we appreciated it being kept clean. We did have some noise from the nearby interstate but it was'nt annoying. The location was close to a truck by-pass which also functions as a main acess road to downtown Rapid City and into the Black Hills region. I would definately stay there again, and recommend it to anyone wanting high quality in a good location at a reasonable price.

Room Tip: Rooms on the south side would likely have less interstate noise.
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  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Lillian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aleah E, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, 16 September 2014
Dear valued guest,

One of the things we strive for is to give each of our guests a "Top notch experience"! Needless to say, it makes me very happy to read your review. I'm so glad that your 8 day stay was so wonderful! We'll look forward to seeing you the next time you visit the area!

Thank you for staying with us!
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Seattle, Washington, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 August 2014

Excellent location to the sites around Rapid City. Front desk staff was very helpful. Room was clean. Breakfast was good. Room was quiet at night (no highway noise). There is an excellent restaurant across the parking lot. Easy walk.

  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aleah E, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, 16 September 2014
Good morning Michael M,

Thank you for reviewing our Platinum Award Winning Hotel! We are ecstatic to hear about your stay with us, it means a lot to us to read reviews such as this. I will pass along the kudos to the staff and we hope you can stay with us again soon!

Thank you for being our guest!
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Hazlet, New Jersey
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 August 2014

Had a nice one night stay with the family last week. On site staff was very nice and helpful. Value for the dollar was in line, and I would recommend this Hotel to anyone staying in the Rapid City area.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank BriscoeGreb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aleah E, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, 16 September 2014
Dear Valued Guest,

Thank you for taking time to review our all-suite hotel! We are delighted to hear that you found our accommodations fitting and a great value! Please visit us the next time you're in the area, we'd love to welcome you back!

Thank you for being our guest!
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Tucson, Arizona, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 August 2014

We were returning from a trade show in Ohio and had been living out of hotels for 10 days. This was a wonderful break from the road. The staff was absolutely great and truly made us feel as if we were family. The facility was clean and well kept, the rooms were spacious and the beds comfortable. Without question, we will stay here again if we are back in Rapid City.

  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aleah E, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, 16 September 2014
Dear Bob H,

I couldn't be happier to read your review of our Platinum Award Winning Hotel! Ten days is definitely a long time when you're traveling and I'm glad we could give you a comfortable and relaxing break from the road. We hope you will visit us again soon!

Thank you for sharing your experience and for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Okotoks, Canada
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 August 2014

Definitely a positive experience, staff were very helpful and the room was great. The only problem we had was coming in on the truck by pass route our GPS had trouble getting us into the facility. The room was clean and the breakfasts were wonderful.

Room Tip: we had our room facing the entrance packing lot with a door to the outside and this worked great for...
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Norm J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aleah E, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, 16 September 2014
Dear Norm J,

I'm happy to hear that we could help make your vacation a positive experience! We appreciate you taking time to let others know about your experience with us. I'm sorry to hear that your GPS had a hard time finding us. Please visit us the next time you visit the area, we'll have some fresh, warm cookies waiting!

Thank you for being our guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Hotel & Convention Center Rapid City

Property: Comfort Suites Hotel & Convention Center Rapid City
Address: 1333 N Elk Vale Rd, Rapid City, SD 57703-9504
Phone Number:
Region: United States > South Dakota > Rapid City
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Rapid City
#1 Romantic Hotel in Rapid City
#1 Business Hotel in Rapid City
#3 Green Hotel in Rapid City
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites Hotel & Convention Center Rapid City 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Our Platinum Award Winning all-suite hotel is sure to make your stay a comfortable and memorable one. We offer a great breakfast with various hot items served daily in a large dining area. All rooms have pillow-top beds, sofas that pull out into full size beds, flat screen TVs, a refrigerator and a microwave. The Dakotah Steakhouse is just a stroll across our parking lot - directly in front of the hotel. Easy access off of I-90 means you are close to many shopping venues, only 5 minutes to historic downtown Rapid City and not more than 30-60 minutes away from Mount Rushmore, Crazy Horse Memorial or any attraction, park or national forest in the Black Hills or Badlands. No need to pack & unpack your bags every night. Our spacious Convention Center is perfect for family/military reunions, dinners, wedding receptions, meetings, conferences or seminars. ... more   less 
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Also Known As:
Comfort Suites Rapid City Hotel Rapid City

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