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“Great opening day stay!”

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Hilton Garden Inn Rapid City
Ranked #4 of 51 Hotels in Rapid City
Murphy, TX
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great opening day stay!”
5 of 5 bubbles Reviewed 5 August 2011

I booked this hotel at the last minute on the day that we were to arrive. The rate was good compared to the other comparable hotels. We arrived around 5:30 pm, literally, a couple of hours after they had opened. The hotel smelled of paint but it wasn't bad. Everything was beautiful. We spent 3 nights there. Our room had 2 queen beds, free wi fi, granite counters, and a flat screen TV. My husband had difficulty getting comfortable on the pillows. They were big and fluffy but didn't give a lot of support. The staff was very accomodating. I asked for a birthday basket for my husband. It's something that they were not really equipped to do, but when we arrived back at the hotel that night, room service had delivered some snacks and beers to the room. I thought it was a very nice gesture. There was no free breakfast but there's an onsite restaurant. We had the breakfast buffett, which was good. It was definitely serve yourself, though. I got our silverware, napkins, drinks and food. There is someone around to help if needed. The exercise room was well equipped for its size and the pool and spa looked very inviting. There were 2 elevators. We could hear neighbors a little bit but it wasn't a problem. There's no great view but you can see some hills. There are several nearby restaurants and a mall. I would recommend this hotel.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MommyTia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monte H, Manager at Hilton Garden Inn Rapid City, responded to this review, 11 August 2011
Thank you for your reiew.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,172 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (165)
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English first
Noosa, Australia
Level Contributor
152 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 31 July 2011

We stayed here on the second night it was open. A few minor teething problems that will be sorted out very quickly. Room was good and the overall service was good. Only one elevator working and this slowed things down. Breakfast in restaurant was standard and quality was OK.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank qld-traveller48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monte H, Manager at Hilton Garden Inn Rapid City, responded to this review, 11 August 2011
Thank you for your review, we appreciate your comments and your patience. The Hilton Garden Inn listens to our customers and will try to make every attempt to make their stay more enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
aiderssf
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 28 July 2011

BE AWARE...this hotel is not yet open, however, they are accepting reservations without notifying you of their construction delays! We had to scramble for another hotel two days before our visit. Hilton customer service was NOT helpful, and was in fact rather rude about it. Make other plans now as their opening date has been pushed back multiple times.

Stayed July 2011, travelled on business
Helpful?
2 Thank aiderssf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monte H, General Manager at Hilton Garden Inn Rapid City, responded to this review, 11 August 2011
Thank you for your review, we were delayed in our opening but did open the 25th of July. For those that did have reservations, we called or emailed everyone who had reservations in advance in order to accommodate them to other quality hotels in Rapid City. We are very sorry for any inconvenience this may have caused. We hope you have the opportunity to experience this beautiful new hotel in the near future.
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Additional Information about Hilton Garden Inn Rapid City

Property: Hilton Garden Inn Rapid City
Address: 815 E Mall Dr, Rapid City, SD 57701-7871
Phone Number:
Region: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Rapid City
#9 Business Hotel in Rapid City
#10 Family Hotel in Rapid City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Rapid City 3*
Number of rooms: 121
Official Description (provided by the hotel):
The Hilton Garden Inn Rapid City hotel in South Dakota is conveniently located just off of I-90, at either exit 60 to mall drive and then west .5 miles of exit 59 to mall drive and then east .1 mile. We are centered in the middle of famous shopping, convenient location and within minutes to many Black Hill attractions such as Mount Rushmore and Crazy Horse. ... more   less 
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Also Known As:
Hilton Garden Hotel Rapid City

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