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Hilton Garden Inn Rapid City
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Reviews (1,276)
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All reviewsfront deskgreat hotelnewer hotelroom was cleanblack hillsbusiness tripmt rushmoreeasy accesswould stay here againup to dateconvenient locationsouth dakotafree breakfaststaff was friendlyhgifirmnessbeds
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979 - 984 of 1,276 reviews
Reviewed 11 May 2014

My wife and I long ago picked a predominant brand of hotel since we traveled extensively for work. Hilton was the brand we liked most and were found in every place we traveled. In fact we're on a 175 night road trip in the US and Europe and only 7 nights are in non-Hilton brand properties. The HGI in Rapid City was no exception to our fondness of HGIs. The service was great, the food marvelous the evening receptions are fun and the location is perfect. My only suggestion and this is for all hotels is to provide the URL of the cable/Satellite company that provides the TV channels so we can utilize the channel Guide on the web. Watching a Chanel or two scroll in the onscreen guide is slow, cumbersome and a bit frustrating. That is my only suggestion in an otherwise perfect place. Keep up the great service and amenities!

  • Stayed: May 2014, travelled as a couple
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Thank VictoryVisionTim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I, General Manager at Hilton Garden Inn Rapid City, responded to this reviewResponded 12 May 2014

Thank you so much for your loyalty - we look forward to seeing you the next time you're in our area. Your kindness is greatly appreciated. Thomas

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Reviewed 5 May 2014

No accommodation for handicapped--room at end of hall--even though I begged--result---view of heating system. Fancy dial a bed unit, told her I can not bend over--no offer to pre adjust for me desk chair--arm broken No offer from staff to accommodate, house half full Desk clerk appeared to have been hired off the street

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank johnu390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I... R, General Manager at Hilton Garden Inn Rapid City, responded to this reviewResponded 6 May 2014

Thank you for sharing your review of your recent stay with us. We sincerely apologize for any inconveniences you experienced. It is always our goal to ensure every guest feels welcome and comfortable and will work to do a better job of this. Thank you again. Thomas

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Reviewed 5 May 2014

This is a newer property. Unfortunately it was build directly in the path of normal winds in South Dakota, which means if your on the wrong side of the building you get to listen to the wind whistle through your hotel room all night long. Hilton Garden Inn has chosen to deviate from the standards (and often very comfortable) Hilton beds, to some kind of adjustable sleep thing. It's terrible in my experience. This is the third, and last time I will stay at a Hilton Garden Inn, due to these beds if nothing else.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Randall C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I, General Manager at Hilton Garden Inn Rapid City, responded to this reviewResponded 12 May 2014

Thank you for sharing your review of your recent stay with us. We are very happy to hear you enjoyed your stay but regret the beds did not meet your expectations. The winds are blowing across the prairie again today. We will do our best to update our amenities to ensure we're providing all guests with the most comfortable accommodations. Thank you! Thomas

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Reviewed 2 May 2014

update hotel with a great feel as soon as you walk in the door , warm fireplace , fun little indoor pool and hot tub with a staff that is very warm and welcoming. quiet rooms that are updated and close to everything to do in rapid city. this is my 2nd year in a row staying here and will be back next year. thanks to the staff for being so nice and helpful...

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank kent m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I, General Manager at Hilton Garden Inn Rapid City, responded to this reviewResponded 12 May 2014

Thank you for your loyalty - it's a pleasure having you stay with us. We look forward to the next time you're here. Safe Travels, Thomas

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Reviewed 28 April 2014

The staff and amenities are exceptional. With many nearby choices for eating out and a local mall, this location has become my favorite. They have a Keurig, single cup brew in every room. My hope is that they can provide better quality coffee for this experience but other than that, awesome.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Charles G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I, General Manager at Hilton Garden Inn Rapid City, responded to this reviewResponded 12 May 2014

It was nice to hear you enjoyed your time in town. We are adding more coffee choices - if you don't like what you see next time you're our guest let us know and we'll see what we can do. We appreciate your loyalty! Safe travels, Thomas

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