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“Nice place”

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Hilton Garden Inn Rapid City
Ranked #6 of 48 Hotels in Rapid City
Reviewed 21 August 2014

Stayed here during the week.Room was good. Breakfast was decent.would love to stay a few more Days but our reservations did not match what we asked for.We had to pack up and go to another Hotel.We called ahead and even they realized something was wrong our confirmation number was right but not for all the days.They said sorry and that was it.I never look to get anything free but atlest try to make an effort.Call us back in 15 min saying you tried instead of sorry have a great stay.The hotel staff seam very friendly and yes would stay here again.We book this over a month ago.

Stayed: August 2014, travelled on business
Thank Menotknow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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896 - 902 of 1,250 reviews

Reviewed 20 August 2014

Our family stayed here on our trip to Yellowstone / Tetons etc. After spending 6 nights in a rented RV the bed was fabulous. The room was very clean, the restaurant had great service in the morning and made some items special for the kids.

  • Stayed: August 2014, travelled with family
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Thank Matt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I, Front Office Manager at Hilton Garden Inn Rapid City, responded to this reviewResponded 8 September 2014

Thank you for reviewing your recent stay with us! We are glad to hear you had a wonderful time visiting the beautiful Black Hills and that we at the Hilton Garden Inn were able to add to that experience! We look forward to your next visit. Safe travels!

Shannon P.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

In a city without many choices, having a great chain available like a Hilton Garden Inn is greatly appreciated. It is located such that it is off the main drag (quieter) yet close to many things in downtown

  • Stayed: August 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Mark O F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I, Front Office Manager at Hilton Garden Inn Rapid City, responded to this reviewResponded 3 September 2014

Thank you for your kind words! We appreciate the feedback about our property and we will strive to continue our commitment to our customers to provide the best customer service possible! Being just off the interstate puts us in a great location for easy access to downtown and the many attractions that surround Rapid City. We are glad to hear you enjoyed your stay with us and look forward to the next time you are in the area!

Shannon P.

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Reviewed 20 August 2014

This hotel is clean. Staff is friendly, good breakfast. walking distance from some local restaurants. near movie theaters ,hobby lobby ,shopping spots. transportation to the civic center or difrent events.

  • Stayed: August 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Elvira N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I, Front Office Manager at Hilton Garden Inn Rapid City, responded to this reviewResponded 3 September 2014

Thank you for choosing the Hilton Garden Inn during your stay in Rapid City and for taking a moment to review your stay with us! I am glad to hear you were pleased with your stay!

Shannon P.

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Reviewed 19 August 2014

Following Sharon C's review we too were there for the Sturgis Rally. The ease of access to great parks and recreation areas and the interstate made this a great choice for the Rally.

The room was great and clean but what really made the place over the top for me was how friendly the staff was. Angie at the front desk was our first contact and she was such a wonderful person who was genuinely nice, not the putting on a face at the front desk nice, genuinely nice. Then there was Jonathan at the bar. Not only was he friendly but he went out if his way to go over things to do while we were there and gave us options to travel to areas like downtown Rapid City and Sturgis. As well as the bar service (Jonathan slung a mean drink) the food available from the hotel was very good and priced reasonably. We ate dinners and breakfasts there and both were always on point.

There were so many other friendly people at this hotel I a remiss for not remembering their names. The maintenance director (John I think) was always out in the morning and took the time to chat about the weather and what ride we were planning for the day. He gave us some great locals only side trips that we would never have known about. The sales manager came through each day and she was always friendly saying hello. Even the kids cleaning our room were friendly. I think the 2 young men and 1 young lady were from Poland working over holiday. They were always smiling, saying hello, and treated my wife and I with respect.

The hotel is certainly motorcycle friendly during bike week. They had a wash satiation set up in the back of the hotel with everything you needed to clean up your ride. They even allowed bikes to be brought into the conference room the day large hail and flash flooding was forecast and they had the most rain since the '70's. Like I said in the opening line. The staff here "Get's It!"

  • Stayed: August 2014, travelled as a couple
    • Location
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Thank bchborocapn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I, Front Office Manager at Hilton Garden Inn Rapid City, responded to this reviewResponded 3 September 2014

Thank you for staying with us while you were in Rapid City and for taking the time to share about your experience at our hotel! I am pleased to hear that you really enjoyed your stay, and that people like Angie, John and the numerous other employees you mentioned stood out to you. I will be sure to pass on your compliments to them. Thank you very much for your high recommendation!

Shannon P.

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Reviewed 18 August 2014

Excellent!!! Room is CLEAN. The shower setup is awesome. This trip was during the Sturgis Motorcycle Rally .. so being able to reserve a room at this facility was a blessing!!! This hotel's location is easy access to Mt. Rushmore, Crazy Horse, downtown Rapid City.

  • Stayed: August 2014, travelled solo
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Review collected in partnership with Hilton Garden Inn
Thank Sharon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I, Front Office Manager at Hilton Garden Inn Rapid City, responded to this reviewResponded 3 September 2014

I'm happy we were able to accommodate you during your stay in the beautiful Black Hills! Thank you for the kind words about our facilities and the staff and I look forward to any future stays with us.

Shannon P.

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Reviewed 17 August 2014

Great Hotel !! The Best Travel experience I have had in A Long, Long Time!! We came in to town for a family vacation and picked Hilton Hotels becouse of their quality and Name recognition. We were not dissapointed at all. The front desk agents that we encountered were GREAT! The Dining room Server was Great as well.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Scott G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Garden I, Front Office Manager at Hilton Garden Inn Rapid City, responded to this reviewResponded 3 September 2014

Thank you for your kind words! We appreciate the feedback about our property and we will strive to continue our commitment to our customers to provide the best customer service possible!

Shannon P.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Rapid City

Address: 815 E Mall Dr, Rapid City, SD 57701-7871
Phone Number:
Region: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Rapid City
#9 Business Hotel in Rapid City
#10 Family Hotel in Rapid City
Price Range: £63 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Rapid City 3*
Number of rooms: 121
Official Description (provided by the hotel):
The Hilton Garden Inn Rapid City hotel in South Dakota is conveniently located just off of I-90, at either exit 60 to mall drive and then west .5 miles of exit 59 to mall drive and then east .1 mile. We are centered in the middle of famous shopping, convenient location and within minutes to many Black Hill attractions such as Mount Rushmore and Crazy Horse. ... more   less 
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Also Known As:
Hilton Garden Hotel Rapid City

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